Muick Sandy Reviews 

4,406
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, professional, and friendly, providing helpful and informative demonstrations and clear explanations. The overall service, from initial contact to product delivery, is frequently described as excellent, with many appreciating the personalized approach and seamless process. People are also very satisfied with the efficient delivery service, noting its punctuality and the careful, thorough setup of their purchases. Products like scooters and chairs are highly valued for their quality, ease of use, comfort, and ability to enhance independence for users.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the punctuality and efficiency... See more

Product

Users describe positive interactions with product, highlighting its ease of use, lightweight design, and... See more

Service

People report positive experiences with service, often describing it as excellent and faultless from start to... See more

User experience

Consumers find user experience to be positive, with many praising the clear explanations and demonstrations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent delivery and explanation For future designs please consider:- 1st. Increasing the volume/decibels of the hooter, ineffective in any town also when ear phones are worn by pede... See more

Rated 5 out of 5 stars

Everybody from the company that we have spoken to have been very polite, professional and knowledgeable. The demonstrations by Ian were very informative and the delivery of our chosen scooter by... See more

Rated 5 out of 5 stars

Both Ryan and Andrew were very professional , polite and friendly. Explained everything clearly in a way I could understand. They arrived exactly on time. Couldn’t have been better. No hesitation in r... See more

Rated 5 out of 5 stars

We received very prompt attention after our initial enquiry. All the people we dealt with, either in person or on the phone, were friendly and helpful and paid attention to details. The two delive... See more


Company details

  1. Medical Equipment Supplier
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Furniture Store
  5. Mobility Equipment Supplier

About Muick Sandy

Written by the company

Forget everything you know about "mobility"

Here at Muick Sandy, we believe in the power of creating a world with fewer obstacles and limits, where people have the freedom to build a better life and pursue their dreams.

Forward Thinking

We are mobility specialists on a mission to deliver the best user experience through innovation, service, and technology. Our customers are at the heart of everything we do, and we don’t settle for anything less than excellence.

At the heart of our operation lies a deep understanding of how essential personal comfort is to independence and wellbeing. We’ve dedicated ourselves to enhancing quality of life with thoughtful, customer-first solutions.

Market-Leading Innovation

Our scooters and chairs are thoughtfully engineered to meet the evolving needs of our customers. Whether it’s effortless movement or premium relaxation at home, our designs put real people first — blending intelligent technology with everyday ease.

We don’t just keep up with innovation — we help drive it forward. Our focus is always on comfort, safety, and dignity, so you can move through life with confidence and style.

Delivery and Installation Included

Every Muick Sandy purchase includes complimentary white-glove delivery. Our experienced team installs everything for you and doesn’t leave until you're completely satisfied.

Unlike others, we never outsource delivery or setup. We handle it all ourselves, ensuring every customer receives the same high level of care, precision, and attention to detail—every time.

Visit Our Website
See Our Scooters
See Our Chairs

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(4,406)

2,191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ryan was excellent delivering my f1…

Ryan was excellent delivering my f1 carbon and fx carbon excellent experience and demonstration we picked these scooters because they were lightweight also the fx carbon has good features including the lights on the actual scooter and the handle bars easy to fold Scott the rep was really nice and friendly rep wasn’t pushy at all very nice chap all your employees have been helpful jasmine who booked the delivery was also pleasant thank you

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

I would have given the full 5 stars as…

I would have given the full 5 stars as everything was perfect apart from the very small oversight of not delivering the separate arm covers with the chair.
From first enquiry to final delivery Muick Sandy were faultless. Professional at every stage. I appreciated the regular progress up-dates. Matt who measured for the chair was endlessly patient over my choice of design and materiel. James and Isaac delivered the custom built chair on time and with minimum of fuss, managing to navigate a difficult front door entrance with ease. They were very pleasant, professional and went through operating instructions with care. Importantly, with Muick Sandy at no time have I felt at all patronised which I have found upsetting with other chair providers.
To summarise, I cannot recommend Muick Sandy too highly. Must close here, can't wait to settle down in my superbly comfortable delightful looking Muick Sandy armchair.

June 29, 2026
Rated 3 out of 5 stars

The seat is uncomfortableyourr

The seat digs into your back . The delivery team recommended a pad or plllow

June 27, 2026
Muick Sandy logo

Reply from Muick Sandy

Dear John Mccusker,

Thank you for taking the time to leave your feedback.

I'm so sorry to hear that you are finding the scooter seat uncomfortable.

A member of our team will be in touch shortly to discuss the next steps toward resolving this for you.

Kind regards,
Sarah

Rated 5 out of 5 stars

Helpful and informative.

The two guys that brought the scooter were great. They were stuck in traffic but kept me well informed of their arrival time. They demonstrated everything I needed to know about the scooter , answered all my questions and left all the paperwork I needed .They were professional and pleasant and extremely efficient and so it was a very positive visit I thought

Well done to them both. They are a credit to the company . Thank you to ALL concerned with the supply and delivery of this scooter

June 26, 2026
Rated 5 out of 5 stars

Very Helpful Company

Having had a few issues the Company have done everything to sort things out for us, Sara has been extremely helpful in resolving everything to our satisfaction. They have been very professional, kind and courteous and I would highly recommend this company.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

POOR SERVICE

Ehen the chair was delivered we where told that my wife could not use the vibration as she has a pace maker, this was never explained to us when placing the order. they disconnected the vibration unit and stated that they would have to bring a new chair.
I was assured that the company would call me on Monday to make arrangements. so far nobody has made contact with us

June 19, 2026
Muick Sandy logo

Reply from Muick Sandy

Dear Mr Brown,

Please accept our sincere apologies, as there appears to have been a breakdown in communication.

I can confirm that the massage functionality was removed during delivery, meaning the chair is completely safe for use and the outstanding balance was also adjusted to reflect the removal of this feature.

A member of our team will contact you this afternoon to discuss this further and we look forward to resolving this matter for you.

Best wishes,

Natalie

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