Excellent delivery and explanation For future designs please consider:- 1st. Increasing the volume/decibels of the hooter, ineffective in any town also when ear phones are worn by pede... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Furniture Manufacturer
- Furniture Store
- Mobility Equipment Supplier
About Muick Sandy
Written by the company
Forget everything you know about "mobility"
Here at Muick Sandy, we believe in the power of creating a world with fewer obstacles and limits, where people have the freedom to build a better life and pursue their dreams.
Forward Thinking
We are mobility specialists on a mission to deliver the best user experience through innovation, service, and technology. Our customers are at the heart of everything we do, and we don’t settle for anything less than excellence.
At the heart of our operation lies a deep understanding of how essential personal comfort is to independence and wellbeing. We’ve dedicated ourselves to enhancing quality of life with thoughtful, customer-first solutions.
Market-Leading Innovation
Our scooters and chairs are thoughtfully engineered to meet the evolving needs of our customers. Whether it’s effortless movement or premium relaxation at home, our designs put real people first — blending intelligent technology with everyday ease.
We don’t just keep up with innovation — we help drive it forward. Our focus is always on comfort, safety, and dignity, so you can move through life with confidence and style.
Delivery and Installation Included
Every Muick Sandy purchase includes complimentary white-glove delivery. Our experienced team installs everything for you and doesn’t leave until you're completely satisfied.
Unlike others, we never outsource delivery or setup. We handle it all ourselves, ensuring every customer receives the same high level of care, precision, and attention to detail—every time.
See Our Scooters
See Our Chairs
Contact info
Suite 5 Corum, 2 Corum Office Park, Crown Way, Warmley, Bristol , BS30 8FJ, Bristol, United Kingdom
- 0800 043 2323
- customer.service@muicksandy.co.uk
- muicksandy.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Darcy is brilliant sales-person
Darcy was brilliant sales-person. He explained everything clearly and found s way to accommodate my needs. Thank you fir your time and assistance. Looking forward to my new chair!
Ryan was very helpful delivering and…
Ryan was very helpful delivering and demonstrating my scooter today thank you
Great help from the first phone call to…
Great help from the first phone call to the visits by Tom and Toby. Top marks for all.
Ryan was excellent delivering my f1…
Ryan was excellent delivering my f1 carbon and fx carbon excellent experience and demonstration we picked these scooters because they were lightweight also the fx carbon has good features including the lights on the actual scooter and the handle bars easy to fold Scott the rep was really nice and friendly rep wasn’t pushy at all very nice chap all your employees have been helpful jasmine who booked the delivery was also pleasant thank you
From the first call to the company to…
From the first call to the company to the delivering of the scooters was very very good customer service. Bernadette who booked the salesman Simon to Alan who drove from Newcastle to deliver the scooters . Thankyou all.
I would have given the full 5 stars as…
I would have given the full 5 stars as everything was perfect apart from the very small oversight of not delivering the separate arm covers with the chair.
From first enquiry to final delivery Muick Sandy were faultless. Professional at every stage. I appreciated the regular progress up-dates. Matt who measured for the chair was endlessly patient over my choice of design and materiel. James and Isaac delivered the custom built chair on time and with minimum of fuss, managing to navigate a difficult front door entrance with ease. They were very pleasant, professional and went through operating instructions with care. Importantly, with Muick Sandy at no time have I felt at all patronised which I have found upsetting with other chair providers.
To summarise, I cannot recommend Muick Sandy too highly. Must close here, can't wait to settle down in my superbly comfortable delightful looking Muick Sandy armchair.
Ryan gave us excellent advice
Ryan gave us excellent advice , demonstrating our new scooter.
Very pleased in all ways.
Thank you
Ryan delivered my scooter today 28th…
Ryan delivered my scooter today 28th june.He explained the folding up and all the dials so i could understand. Thankyou Ryan.
Everything good
Very helpful Ryan was delivering my…
Very helpful Ryan was delivering my scooter
Ryan was verypunctual Delivering my…
Ryan was verypunctual Delivering my scooter
Friendly and efficient delivery and set…
Friendly and efficient delivery and set up by delivery staff
The seat is uncomfortableyourr
The seat digs into your back . The delivery team recommended a pad or plllow

Reply from Muick Sandy
Really smooth transition with the goods…
Really smooth transition with the goods very friendly. Alan delivered the scooter very pleasant the company I would highly recommend.
Helpful and informative.
The two guys that brought the scooter were great. They were stuck in traffic but kept me well informed of their arrival time. They demonstrated everything I needed to know about the scooter , answered all my questions and left all the paperwork I needed .They were professional and pleasant and extremely efficient and so it was a very positive visit I thought
Well done to them both. They are a credit to the company . Thank you to ALL concerned with the supply and delivery of this scooter
Ryan and robt delivered my fx carbon…
Ryan and robt delivered my fx carbon today last one wasn't suitable really friendly guys well Happy with new model best of both worlds weight of f1 carbon yet folds like f3
Very Helpful Company
Having had a few issues the Company have done everything to sort things out for us, Sara has been extremely helpful in resolving everything to our satisfaction. They have been very professional, kind and courteous and I would highly recommend this company.
POOR SERVICE
Ehen the chair was delivered we where told that my wife could not use the vibration as she has a pace maker, this was never explained to us when placing the order. they disconnected the vibration unit and stated that they would have to bring a new chair.
I was assured that the company would call me on Monday to make arrangements. so far nobody has made contact with us

Reply from Muick Sandy
Great product
Dry friendly chaps who went through the scooter and demonstrated how it works etc. would highly recommend.
Very nice people to deal with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.