Excellent delivery and explanation For future designs please consider:- 1st. Increasing the volume/decibels of the hooter, ineffective in any town also when ear phones are worn by pede... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everybody from the company that we have spoken to have been very polite, professional and knowledgeable. The demonstrations by Ian were very informative and the delivery of our chosen scooter by... See more
Both Ryan and Andrew were very professional , polite and friendly. Explained everything clearly in a way I could understand. They arrived exactly on time. Couldn’t have been better. No hesitation in r... See more
We received very prompt attention after our initial enquiry. All the people we dealt with, either in person or on the phone, were friendly and helpful and paid attention to details. The two delive... See more
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Furniture Manufacturer
- Furniture Store
- Mobility Equipment Supplier
About Muick Sandy
Written by the company
Forget everything you know about "mobility"
Here at Muick Sandy, we believe in the power of creating a world with fewer obstacles and limits, where people have the freedom to build a better life and pursue their dreams.
Forward Thinking
We are mobility specialists on a mission to deliver the best user experience through innovation, service, and technology. Our customers are at the heart of everything we do, and we don’t settle for anything less than excellence.
At the heart of our operation lies a deep understanding of how essential personal comfort is to independence and wellbeing. We’ve dedicated ourselves to enhancing quality of life with thoughtful, customer-first solutions.
Market-Leading Innovation
Our scooters and chairs are thoughtfully engineered to meet the evolving needs of our customers. Whether it’s effortless movement or premium relaxation at home, our designs put real people first — blending intelligent technology with everyday ease.
We don’t just keep up with innovation — we help drive it forward. Our focus is always on comfort, safety, and dignity, so you can move through life with confidence and style.
Delivery and Installation Included
Every Muick Sandy purchase includes complimentary white-glove delivery. Our experienced team installs everything for you and doesn’t leave until you're completely satisfied.
Unlike others, we never outsource delivery or setup. We handle it all ourselves, ensuring every customer receives the same high level of care, precision, and attention to detail—every time.
See Our Scooters
See Our Chairs
Contact info
Suite 5 Corum, 2 Corum Office Park, Crown Way, Warmley, Bristol , BS30 8FJ, Bristol, United Kingdom
- 0800 043 2323
- customer.service@muicksandy.co.uk
- muicksandy.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
'A one'
'A one' from salesman, receptionist to delivery team, couldn't have wished for better!
July 2, 2026
Bullimore chair delivery
Happy with with the company they kept in contact with me throughout from order to delivery, flexible with the delivery the drivers jack and Aaron were very helpful and informative. Gave me loads of information about my beautiful chair. I like the chair colour I choose and its so easy to operate thank you. X
July 2, 2026
Unprompted review
I gave them top marks but when I…I love my chair but.
I gave them top marks but when I received the questionnaire afterwards I was not so sure. They left no instructions for me to refer to. They told me there is a battery in case of power failure but did not show me where it is nor.what Ido to replace it. No instructions for cleaning it nor that the top cushion has a zip to remove it. Perhaps these queries would be in an instruction manual if one had been provided.
July 2, 2026
Reply from Muick Sandy
Dear Mrs Catchpole,
Thank you for taking the time to share your feedback with us.
I'm delighted to hear that you're pleased with your new chair. However, I'm sorry to learn that you didn't receive all of the instructions you needed, and I appreciate how frustrating that must have been.
I understand you've since spoken with a member of our Customer Service team, and the additional instructions have now been sent to you in the post. This should arrive with you shortly.
If there's anything further we can assist you with, please don't hesitate to get in touch.
Kind regards,
Sarah
The white glove delivery
The white glove delivery was on time and instructive. Jack and Aaron were courteous and friendly. The scooter’s display and features were explained and demonstrated with knowledge and ease. I now feel confident that I will love this product and can’t wait to use it! Thank you. ☺️
July 2, 2026
Very kind and helpful.
June 25, 2026
Had a nice drive round on the fx pro…
Had a nice drive round on the fx pro with your employee mark was friendly realy enjoy the scooter cant wait to praticr
July 1, 2026
Unprompted review
Toby was very informative
Toby was very informative, very pleasant to talk to. Well done Toby
July 1, 2026
Very helpful fitters who explained…
Very helpful fitters who explained everything needed to use the chair.
They also put out old chair in the garage.
July 1, 2026
An excellent experience
We received very prompt attention after our initial enquiry. All the people we dealt with, either in person or on the phone, were friendly and helpful and paid attention to details. The two delivery men gave an excellent service and made sure that everything was explained clearly, before leaving us to enjoy our very comfortable new chair.
June 30, 2026
Scooter arrived everything okay Ryan…
Scooter arrived everything okay Ryan explained it well
July 1, 2026
Unprompted review
I understood everything that was…
I understood everything that was demonstrated very easy to take the battery out and fold it Down , And the Best part is how light it is to pick up , I think there should have been either a bag or fitted basket and a cover has when you reckon it up it’s very expensive piece of equipment , if I had to pay the vat you are talking nearly £5,000 that is A Ridiculous Price
June 17, 2026
So happy with my chair
So happy with my chair, the company followed all instructions and Ryan made sure I was fully happy with it and the other 2 men (sorry forgot names) all very good and completed quickly, very happy with my purchase
June 30, 2026
The delivery of my chair on the 26th was very good the staff were both very helpful and polite and I'm finding the chair so helpful to my back and sciatica, so glad I brought it. Many thanks.
The delivery of my chair on the 26th, was
June 26, 2026
Ryan
Ryan, Lee and Andrew have just delivered my new Scooter. They have been absolutely great very polite,have been through everything to do with the Scooter very thorough. I would employ any of these lads so lovely.
June 30, 2026
Great salesman and delivery team.
Great salesman, good price, really helpful delivery, Thanks Bruce! All aspects of the purchase have gone smoothly, was almost exactly the same delivery time as indicated at sale, if anything, early I think. Thanks to all.
June 30, 2026
Ryan Andrew and Lea did an efficient…
Ryan Andrew and Lea did an efficient and quick job. Very informative and helpful.
June 30, 2026
Unprompted review
The staff I have dealt with from Muick…
The staff I have dealt with from Muick Sandy, have all been friendly, helpful, as well as very professional. They were very particular in making sure that we understood all aspects of the motor scooter and tested it, when it was demonstrated and when it was delivered. We were very pleased with the F1 scooter as it is light weight, foldable and fitted in my car boot. My wife has been very comfortable driving it around town.
June 22, 2026
Ryan Lee and Andrew delivered my f1…
Ryan Lee and Andrew delivered my f1 carbon today the scooter is nice and sleek and matte black really lightweight Ryan did the demo and the boys watched as they were training Ryan give a great demo and the Newcastle geordie chaps were really friendly greatly appreciated muick sandy been a pleasure
June 30, 2026
Unprompted review
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