Mulberry Mongoose Reviews 284

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and unique designs, often highlighting the meaningful story behind each piece. Many appreciate the staff's helpfulness and the personalized touches, such as handwritten notes and beautiful packaging, which make the overall experience special. The delivery service is frequently noted for being fast and efficient, even for international orders. Some people were dissatisfied with the product quality, stating that the jewelry was not much better than that of a cheap retailer and that the company did not address faulty items under their lifetime guarantee.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the unique, handmade designs and the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping,... See more

Order

Clients share positive opinions on order. Many customers appreciate the personalized and handmade nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

How many stars? All of 'em! I love my versatile snare link/white pearl necklace. It's stunning as-is (drops to the collar bone); but I like to shorten it to near-choker-length to wear with my everyday... See more

Company replied

Rated 5 out of 5 stars

I ordered the Big 5 bracelet and just received it. It is just perfect!! It was beautifully wrapped with a thoughtful note tucked inside. I think this jewelry is a good way to bring attention to the hu... See more

Company replied

Rated 5 out of 5 stars

Kate and her team at Mulberry Mongoose go the extra mile for their customers. Their passion for conservation spills over into high customer care. The handmade pieces are always fantastic and well made... See more

Company replied

Rated 5 out of 5 stars

The delivery to Europe was fast and the necklace and earrings were perfectly packaged, ensuring that the item arrived in excellent condition. I also want to mention the friendly customer service. I... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Mulberry Mongoose is based in the African Bush, Zambia. Their rural African team hand craft award winning jewelry from reclaimed poachers' snare wire using locally sourced beads and semi precious stones. With each sale they donate to conservation and have raised over $130,000. Their sustainable accessories have been featured in National Geographic and Marie Claire magazine and seen in British Vogue. Famous for crafting Beauty from Brutality their ethical jewellery for conservation is stocked globally. They ship world wide using DHL.


Contact info

5.0

Excellent

TrustScore 5 out of 5

284 reviews

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Rated 5 out of 5 stars

Fantastic Jewelry …

Fantastic jewelry with a great conservation message. I love supporting groups that use their business to help wildlife. These bracelets are a representation of this. It’s really comfortable for the amount of metal on it.

September 15, 2024
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Reply from Mulberry Mongoose

Hi Jessica, wow thank you so much for this wonderful review and for your passion and support of our work. It means a huge amount to us. We hope to keep in touch. Take care, Kate and the Mulberry Mongoose team.

Rated 5 out of 5 stars

The whole experience with Mulberry…

The whole experience with Mulberry Mongoose was fantastic. They were in constant contact with me from the day I placed my order to the day I received it. The staff were extremely helpful and considerate. The items I ordered arrived ahead of time and are beautifully made. I also received a card in the package from Jackson the person who made the items which was a lovely touch.

September 9, 2024
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Reply from Mulberry Mongoose

Hi Moira, This is such a magical review, thank you very much for enjoying what we do and for the kind words. It means such a lot to the team and I and we are excited to keep in touch. Take care, Kate and the Mulberry Mongoose team. x

Rated 5 out of 5 stars

The absolute best

Shipping was so fast. The jewlery Igot is amazing quality and so pretty. I did reach out to ask some questions and they were so kind! I'm going to be ordering from here again!

August 30, 2024
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Reply from Mulberry Mongoose

Hi Morgan, what an amazing comment. We can't thank you enough for this wonderful endorsement and we loved sending our story of Beauty from Brutality to you. Can't wait to connect again. Kate and the team!

Rated 5 out of 5 stars

Perfect

Perfect, responsive service. Couldn't ask for more.

June 26, 2024
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Reply from Mulberry Mongoose

What a lovely review thank you so so much, it means a huge amount to the team and me. Take care, Kate

Rated 5 out of 5 stars

Mulberry Mongoose is just perfect…

Mulberry Mongoose is a perfect combination of purpose, high quality products and customer obsession. I ordered a bracelet for my son's birthday, which was shipped on time to Germany. Even more, the team took some time to record a short video message to celebrate this occasion.

May 31, 2024
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Reply from Mulberry Mongoose

Hi Thorsten, What a lovely review. It means such a lot to us, thank you. We are thrilled that your son loved his gift and that you will be wearing Mulberry Mongoose and your passion for Africa. A huge thank you, Kate

Rated 5 out of 5 stars

Timely shipping

Timely shipping, awesome products, great people. I will be ordering more items!

May 10, 2024
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Reply from Mulberry Mongoose

Joel, thank you! So wonderful to connect with you and we are so proud to have you wear Mulberry Mongoose. I can't wait to connect again soon. I hope all is going great and shout if you are passing through Jo'burg!! x Kate

Rated 5 out of 5 stars

Wonderful jewellery for a wonderful cause

Wonderful jewellery, beautifully packaged, amazingly speedy delivery from Zambia, warm and efficient service & correspondence, touching add-ons - and all for a wonderfully worthwhile cause, both in terms of the wildlife and the local people.

May 3, 2024
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Reply from Mulberry Mongoose

Hi Julian, thank you so much for taking the time to write this wonderful review. It means a huge amount to the team and me and we loved creating your order for you. Take care, Kate

Rated 5 out of 5 stars

Get a beautiful product, contribute to good work

Oh my gosh. First, beautiful products. I’m wearing my bracelet now. My doc asked about it yesterday. People notice. Second, it’s good work (and what a great story). It’s a way for average people to feel that they’re contributing in a way that’s really rewarding on many levels. Third, it works - meaning that one can order this product from anywhere in the world and it actually arrives in a very short time. Finally, they’re just the nicest people. So pleased to find them.

May 2, 2024
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Reply from Mulberry Mongoose

Hi Dan, Thank you for your stunning words. We have loved creating this order for you and connecting with you. We so appreciate your positivity and are thrilled that you are wearing Mulberry Mongoose and that your Dr noticed too! Take care and thank you, Kate

Rated 5 out of 5 stars

Mulberry Mongoose is a magical company

Mulberry Mongoose is a magical company. Empowering the local people to help create the most beautiful, clever pieces of fine jewelry created from the horrid killing, maiming snares for bush meat.
Thank you for all you do!
Cindi

March 12, 2024
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Reply from Mulberry Mongoose

Hi Cindi, Thank you for being such a wonderful model of Mulberry Mongoose and such an incredible support to us. We are so excited to have you visit in person later this year. Take care, Kate x

Rated 5 out of 5 stars

Wonderful presents to give

The jewellery is so beautiful, the packaging it comes in is gorgeous and unique, and it’s so special because it comes directly from Zambia .. it arrived very promptly. Definitely worth buying presents from here because they are so gorgeous — and it is supporting the jewellery makers and the wider community they are part of.

March 10, 2024
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Reply from Mulberry Mongoose

Hi Lucy, This is such a lovely review and we so appreciate it. We are so thrilled that you enjoy our story of Beauty from Brutality and feel very happy that you want to gift and wear our creations. Take care and a huge thank you again. Kate

Rated 5 out of 5 stars

Love the whole concept

Love the whole concept. The company is excellent to deal with in every way and the products are beautiful!

February 27, 2024
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Reply from Mulberry Mongoose

Hi Carina, thank you so much for this wonderful review. We loved working with you and are so excited that you are wearing our jewellery and that you connected so much with our story of Beauty from Brutality. Take care and I hope we connect again soon. Kate and the team x

Rated 5 out of 5 stars

Wonderful to deal with.

Wonderful to deal with.

February 5, 2024
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Reply from Mulberry Mongoose

Thank you Cheryl, you have to be the generous and patient of people and we are thrilled you are now wearing our story of Beauty from Brutality. A huge thank you from Kate and the team. x

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, will definitely be ordering more.
Feel very honoured to wear the jewellery and what it represents.
Thank you ♥️

January 17, 2024
Unprompted review
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Reply from Mulberry Mongoose

Thank you so much Laura. We are so thrilled that you are happy and we will be over the moon to create more orders for you in the future. It means a huge amount to the team and I. Take care, from Kate and the team!

Rated 5 out of 5 stars

Beautiful unique jewelry

Beautiful unique jewelry. Nice to give a gift that has a purpose and is unusual.

December 17, 2023
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Reply from Mulberry Mongoose

Thank you very much for this lovely review Tiffin. We are thrilled you are happy and grateful for your support. Take care, from Kate and the team!

Rated 5 out of 5 stars

Great company!

Someone was available to assist me thru social media.
The feathers are so delicate and beautiful! Love their jewelry!

December 6, 2023
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Reply from Mulberry Mongoose

Thank you very much Kim. We are thrilled that you are happy and loved creating the order for you. Take care from the team and me! x

Rated 5 out of 5 stars

Beautiful jewelry from a wonderful company!

This is my fourth time ordering bracelets from Mulberrry Mongoose. The bracelets are lovely, well made, and great conversation starters. I have referred some of my friends who also love their jewelry. The ordering process is very easy, it's personalized (which is amazing given that I live in the US and they are in Zambia!), and the items ship very quickly.
I strongly support their mission to get snare wire out of the wild while supporting their artisans and family members. It's a wonderful business model.
I look forward to buying more pieces for myself and as gifts for family and friends.

November 27, 2023
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Reply from Mulberry Mongoose

Hi Robin, What a lovely and encouraging message. We are so grateful and so appreciate your time in writing it and support in ordering from us. It means such a lot. Thank you and we are so excited to stay connected. Take care, Kate and the team! x

Rated 5 out of 5 stars

Beautiful Jewelry

Communication was excellent and it was a relatively quick ship. The pieces are much more stunning in person. I loved the little homemade bags that each item came in. Will order from again. Hope to visit the shop in the future!

November 27, 2023
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Reply from Mulberry Mongoose

Hi Chris, thank you very much for this wonderful review; the team and I so appreciate it. We would also love you to come and visit!!! We are so happy you loved the jewellery and thank you again for the wonderful support. Take care, Kate and the team.

Rated 5 out of 5 stars

My daughter loved the bracelets

My daughter loved the bracelets. Very attentive in making sure that bracelets were delivered. It is good to be able to buy products that support the local community and help stop the cruel practise of using snare wire to trap animals. Would definitely recommend.

November 26, 2023
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Reply from Mulberry Mongoose

Thank you Adrienne. So happy that your daughter loved her bracelets after you put so much thought into the gifts. Thank you so much for believing in and supporting our work. It means so much to us. Take care and I hope to connect again soon. Kate and the team x

Rated 5 out of 5 stars

Mulberry Mongoose offers a personal connection…

Mulberry Mongoose offers a personal connection all the way from its workshop in Gambia. Each piece is carefully shown on the website yet each is imbued with love and specialness in design elements by the jewellery creator, who is introduced to the customer one-on-one. We visited in person and so we know the miraculous dynamic inherent in the operation. Every aspect is profoundly unique, community-based towards a sustainable future. The delivery was straight-forward, the process from start to finish was speedy. 2-3 weeks from Gambia to Canada!

November 27, 2023
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Reply from Mulberry Mongoose

Joan thank you for your very kind review and belief in our work. It means such a lot to the team and I and was celebrated by us all. We are so happy that you know both our workshop and the experience of ordering from us online. We are excited and grateful to stay connected. Take care and thank you, Kate and the team. x

Rated 5 out of 5 stars

Beautiful..as always and most…

Beautiful..as always and most importantly..meaningful

December 7, 2023
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Reply from Mulberry Mongoose

Thank you Kathy for all your amazing support. We are thrilled to keep creating Beauty from Brutality for you and so grateful for your belief in our work. Take care and thank you again. Kate and the team x

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