Mulberry Mongoose Reviews 284

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and unique designs, often highlighting the meaningful story behind each piece. Many appreciate the staff's helpfulness and the personalized touches, such as handwritten notes and beautiful packaging, which make the overall experience special. The delivery service is frequently noted for being fast and efficient, even for international orders. Some people were dissatisfied with the product quality, stating that the jewelry was not much better than that of a cheap retailer and that the company did not address faulty items under their lifetime guarantee.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the unique, handmade designs and the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping,... See more

Order

Clients share positive opinions on order. Many customers appreciate the personalized and handmade nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

How many stars? All of 'em! I love my versatile snare link/white pearl necklace. It's stunning as-is (drops to the collar bone); but I like to shorten it to near-choker-length to wear with my everyday... See more

Company replied

Rated 5 out of 5 stars

I ordered the Big 5 bracelet and just received it. It is just perfect!! It was beautifully wrapped with a thoughtful note tucked inside. I think this jewelry is a good way to bring attention to the hu... See more

Company replied

Rated 5 out of 5 stars

Kate and her team at Mulberry Mongoose go the extra mile for their customers. Their passion for conservation spills over into high customer care. The handmade pieces are always fantastic and well made... See more

Company replied

Rated 5 out of 5 stars

The delivery to Europe was fast and the necklace and earrings were perfectly packaged, ensuring that the item arrived in excellent condition. I also want to mention the friendly customer service. I... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Mulberry Mongoose is based in the African Bush, Zambia. Their rural African team hand craft award winning jewelry from reclaimed poachers' snare wire using locally sourced beads and semi precious stones. With each sale they donate to conservation and have raised over $130,000. Their sustainable accessories have been featured in National Geographic and Marie Claire magazine and seen in British Vogue. Famous for crafting Beauty from Brutality their ethical jewellery for conservation is stocked globally. They ship world wide using DHL.


Contact info

5.0

Excellent

TrustScore 5 out of 5

284 reviews

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Rated 5 out of 5 stars

Products with Integrity, and Professional Service

Saw the products in an airplane magazine and ordered shortly after landing. Delivered across the world correctly and very shortly thereafter. Wonderful, ethical, products that also serve a purpose. I would highly recommend supporting this company.

December 5, 2022
Mulberry Mongoose logo

Reply from Mulberry Mongoose

What a lovely review Rick, we can't thank you enough and love working with you. Take care, Kate

Rated 5 out of 5 stars

So easy to order online.

So easy to order online.
And I enjoy the follow-up emails and appreciation.
The personal notes in my package are the best thing!
I always wish I could buy more and I am always glad that I have done some little part in helping.

November 28, 2022
Rated 5 out of 5 stars

A Delightful New Addition

Overall great experience as always! Another beautiful piece to my Mulberry Mongoose collection! Absolutely love and admire the work and message behind it all! Thank you Mulberry Mongoose Team!

October 27, 2022
Rated 5 out of 5 stars

Excellent Local Store in Zambia!

I visited Mulberry Mongoose while on a safari. Then I recently purchased a necklace (which they kindly altered to be a choker). Their dedication to remove snares from the environment and then repurpose them for jewelry, is a stroke of genius. You can feel good about buying from them - all the women are top-notch!

October 11, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service - stock beautifully wrapped and delivered on schedule and kept fully up todate from order received to shipped and delivered. Handwritten note with the order as well. Fantastic work and a great cause

October 15, 2022
Rated 5 out of 5 stars

A lovely product

A lovely product; pretty and meaningful, and a great service from making enquiries, to ordering and then delivery.
Thank you! Louise

September 28, 2022
Rated 4 out of 5 stars

Impressive project and shop

I enjoyed the visit at Mulberry Mongoose in Mfuwe very much. Such a good idea to make jewellery from poacher snares and making the people more aware about the presence of poaching. I got 2 personalized key rings for my nephews and ear rings for myself. However, most of the jewellery was too big for me (otherwise I would have bought more :-) ). Most people in Germany like more delicate jewellery. It would also be great to have more different key rings. I recommended your shop to 2 German girls who are in Mfuwe right now and will visit you today, and will also recommend it to other people travelling to Zambia, All the best, Silke

September 19, 2022
Rated 5 out of 5 stars

Wonderful service

Wonderful service , personal as well as efficient. Really pleased with my hand woven bracelet- very neat and just what I wanted, to remind me of Luangwa and Zambia. Thank you

July 25, 2022
Rated 5 out of 5 stars

The motto of beauty out of brutality…

The motto of beauty out of brutality is so true, I love this company and their mission. I have several bracelets and they are all well made, beautiful pieces which always get compliments and people asking what they’re made of. I’m happy to explain!!

July 21, 2022
Rated 5 out of 5 stars

The Best

Kate, Brilliance, Clera and the entire team at Mulberry Mongoose are the best. The products are fantastic and the customer service is incredible. Spend your money here!

July 15, 2022
Rated 5 out of 5 stars

Amazing company!

Beautiful ring for my daughter to remember her time in Zambia. Service was fast and the product was awesome. We loved the personal, hand written thank you note included in the package. These are good women doing a good work in the world. They deserve recognition for that!

June 30, 2022
Rated 5 out of 5 stars

Beautiful jewelry, brilliant company

I bought a Mulberry Mongoose necklace for myself at a festival. I loved it so much I ordered my sister-in-law, who lives in the US, a necklace and bracelet for her 50th birthday. Not only does she love the jewelry, the ordering and delivery process was amazing. So special. It feels good to support such a worthy cause. I highly recommend Mulberry Mongoose and will order from them again.

May 17, 2022
Rated 5 out of 5 stars

Best. Experience. Ever!

One of the best purchasing experiences I’ve ever had! Kate and her team are awesome. From truly unique hand-made products, to tracking my package once it left Lusaka and traveled through London then on to my destination, to the fact that all purchases help support conservation…truly a wonderful experience. I will definitely purchase more from Mulberry Mongoose and share their story with friends!

May 9, 2022

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