Mulberry Mongoose Reviews 284

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and unique designs, often highlighting the meaningful story behind each piece. Many appreciate the staff's helpfulness and the personalized touches, such as handwritten notes and beautiful packaging, which make the overall experience special. The delivery service is frequently noted for being fast and efficient, even for international orders. Some people were dissatisfied with the product quality, stating that the jewelry was not much better than that of a cheap retailer and that the company did not address faulty items under their lifetime guarantee.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the unique, handmade designs and the... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast shipping,... See more

Order

Clients share positive opinions on order. Many customers appreciate the personalized and handmade nature of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

How many stars? All of 'em! I love my versatile snare link/white pearl necklace. It's stunning as-is (drops to the collar bone); but I like to shorten it to near-choker-length to wear with my everyday... See more

Company replied

Rated 5 out of 5 stars

I ordered the Big 5 bracelet and just received it. It is just perfect!! It was beautifully wrapped with a thoughtful note tucked inside. I think this jewelry is a good way to bring attention to the hu... See more

Company replied

Rated 5 out of 5 stars

Kate and her team at Mulberry Mongoose go the extra mile for their customers. Their passion for conservation spills over into high customer care. The handmade pieces are always fantastic and well made... See more

Company replied

Rated 5 out of 5 stars

The delivery to Europe was fast and the necklace and earrings were perfectly packaged, ensuring that the item arrived in excellent condition. I also want to mention the friendly customer service. I... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Mulberry Mongoose is based in the African Bush, Zambia. Their rural African team hand craft award winning jewelry from reclaimed poachers' snare wire using locally sourced beads and semi precious stones. With each sale they donate to conservation and have raised over $130,000. Their sustainable accessories have been featured in National Geographic and Marie Claire magazine and seen in British Vogue. Famous for crafting Beauty from Brutality their ethical jewellery for conservation is stocked globally. They ship world wide using DHL.


Contact info

5.0

Excellent

TrustScore 5 out of 5

284 reviews

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Rated 5 out of 5 stars

Friendly, efficient staff matched by a unique and fabulous product!

From the moment an on line order is made the incredible team at Mulberry Mongoose are 'on it'. They are so quick and efficient and everyone is so friendly and helpful. Love you guys!

April 15, 2023
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Reply from Mulberry Mongoose

Hi Anita,

It's awesome to hear from you. Wow, thank you so much for the awesome review. Thank you for being incredible. We are Looking forward to connecting soon.
We love you a thousand times!!


Thank you,

Brilliance.

Rated 5 out of 5 stars

Perfect

Wonderful jewellery, lovely people, fabulous story, top communication, and prompt delivery to the other side of the world. Can't do better than that!

April 25, 2023
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Reply from Mulberry Mongoose

Hi Ian,

This is Brilliance. Wow, this review is really amazing, we can't thank you enough for all the belief and for being part of our growth. We are looking forward to connecting soon.

Thank you,

Brilliance.

Rated 5 out of 5 stars

A winning formula all round!

I really had to restrain myself from buying one of everything from this website, because I love what they do! Ordering, payment and delivery was made so simple, and dropped off right at my door. I just had to make sure my mum didn't open it before I got home, as there's a gift in there for her too.
Do yourselves a favour and order a beautiful, unique piece to add to your collection, and support both a great company & a good cause (anti-poaching); a winning formula all round!

April 21, 2023
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Reply from Mulberry Mongoose

Hi Claire,

I would love to say a huge thank you for this incredible review. Thank you for being part of our growth,
We all hope your mum loved the touch of Mulberry mongoose.
I caught "winning formula all around!"
This review is phenomenal, we are looking forward to connecting soon.

Thank you,

Brilliance.

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, well-made, original, and to top all of that, made from snare wire and giving a donation to conservation. There's a lot to love here!

April 19, 2023
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Reply from Mulberry Mongoose

Hi Penny,
It is always awesome to hear from you. Thank you for all the phenomenal support.

Thank you,

Brilliance.

Rated 5 out of 5 stars

Beautiful product supporting an…

Beautiful product supporting an important cause. Product arrived quickly In beautiful packaging. Great communication from the company on process. I will order again and support this wonderful company.

April 12, 2023
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Reply from Mulberry Mongoose

Hi Catherine,

Wow, it's really awesome to hearing, you received your package on time, we are happier to hear communication was incredible and that you loved the packaging.
We are looking forward to receiving more of your orders. And always know you have changed lives and saved animals.

Kind regards,

Brilliance.

Rated 5 out of 5 stars

Happy birthday nieces!

I bought birthday presents for my nieces from Mulberry Mongoose, and they were both delighted! They loved the provenance, that something so awful had become something so beautiful, and adored the jewellery too. The personal note and Whatsapp video from the team helped to make these presents really special. Many thanks!

March 11, 2023
Unprompted review
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Reply from Mulberry Mongoose

Hi Penny,

This is Brilliance. I am the Mulberry Mongoose manager,
We are always thrilled having to create your awesome orders and also creating your incredible personalised birthday videos.

Wow we are more happier to hear the personal note helped the presents to be really special. Hoping to always connect.

Kind regards,

Brilliance.

Rated 5 out of 5 stars

The company performed really well and I…

The company performed really well and I am very happy with my purchases.

April 7, 2023
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Reply from Mulberry Mongoose

Hi Penelope,

This is Brilliance. I am the Mulberry Mongoose shop manager,
I would love to say a huge thank you for your never-ending support and belief in what we do. Thank you for the awesome review. Connect soon.

Thank you,

Brilliance.

Rated 5 out of 5 stars

I was so impressed with the personal…

I was so impressed with the personal attention I got for my order - every contact with me was friendly and helpful. I was kept well-informed about when I likely would receive the earrings I ordered, and they came right when I thought they would. The earrings are lovely and go beautifully with the necklace I bought previously. Lastly, the packaging was very beautiful itself, and gives me a clean safe place to keep both the earrings and the necklace. This is an amazing company doing amazing work!

March 24, 2023
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Reply from Mulberry Mongoose

Hi Linn,

This is Brilliance, am the Mulberry Mongoose shop manager. We are always excited having to create and dispatch your wonderful orders.

Thank you so much for this wonderful review. know you have always changed lives and saved animals.
We are excited that you have always loved our hand crafted jewellery and that you awesomely love the packaging.

Thank you for always contributing to our growth. Connect soon.

Kind regards,

Brilliance.


Rated 5 out of 5 stars

Great handling

I can only congratulate Kate and her team on this wonderful business. The idea is special and I wear the jewelry with pride! Hopefully I can visit her in person soon and finally travel to Zambia again.

March 21, 2023
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Reply from Mulberry Mongoose

Hi Christin,

This is Brilliance. I am the Mulberry Mongoose shop manager.
On behalf of the team, I would love to say thank you so much for the compliment.
We are always excited and supper proud that you have always worn the jewellery with pride.

Wow, we will be looking forward to receiving you in our awesome workshop.
Connect soon.

Kind regards,

Brilliance.

Rated 5 out of 5 stars

Excellent communication throughout the…

Excellent communication throughout the delivery process

March 16, 2023
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Reply from Mulberry Mongoose

Hi Jo,
Wow, this is incredible. Thank you for being part of our growth. This review will help us grow.
Connect soon.

Thank you,

Brilliance.

Rated 5 out of 5 stars

Amazing service and amazing product!

The service was amazing, from start to finish! The communication was prompt and helpful, even providing me immediately with a certificate of leather treatment that was required by New Zealand's strict biosecurity laws.

February 15, 2023
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Reply from Mulberry Mongoose

Hi liz,
This is Brilliance. I am the Mulberry Mongoose shop assistant,
I would love to say a huge thank you for being part of our growth and your belief in what we do.
This review is really awesome.
Connect soon,
Thank you,

Brilliance.

Rated 5 out of 5 stars

It arrived so quickly I was amazed

It arrived so quickly I was amazed. Brilliant quality, lots of little extras that made it so worth while. Comfy to wear, gorgeous to look at and awesome that something so pretty can come from something so destructive.
Thank you so much x

February 19, 2023
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Reply from Mulberry Mongoose

Hi Julia,
Thank you so much for the awesome and touching review, we are always over the moon to always deliver brilliant quality. Keep enjoying your Mulberry Mongoose.
Hope to connect soon. Take care,
Brilliance

Rated 5 out of 5 stars

My wife loved the jewelry and the story…

My wife loved the jewelry and the story behind it. I was very pleased. (You might have let me know early on that you don't ship to post office boxes.)

February 22, 2023
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Reply from Mulberry Mongoose

Hi Joseph, This is Brilliance. Thank you so much for your feedback, and we are over the moon that you love your order. We so appreciate the feedback about the POBox. Sorry, I didn’t know. Kate has emailed you to thank you and give you a discount by way of thanks for helping us get better. Take care, and thank you for loving our work.
Brilliance

Rated 5 out of 5 stars

Amazing experience! Great company, great jewelry & great service.

The collection of jewelry is amazing and I ordered such a beautifull necklace and earing and shipping went so fast. Overall amazing experience!

January 20, 2023
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Reply from Mulberry Mongoose

Thank you so much Laura, the team and I are excited about your feedback. it's also amazing that you love the touch of Mulberry Mongoose and that you had a great experience.
I hope we keep in touch.

Brilliance.

Rated 5 out of 5 stars

I absolutely LOVE my new earrings

I absolutely LOVE my new earrings.
And the fact that it helps save the lives of precious wildlife and also gives hope and an income to local artists is just fantastic. Love the personal touches in the notes sent along with my purchase.

January 13, 2023
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Reply from Mulberry Mongoose

Hi Gail, Thank you so much for this amazing review. We loved making the earrings for you and love working with you. Hope to connect again soon. Take care, Kate

Rated 5 out of 5 stars

Beautiful bracelet to a beautiful cause

The bracelet is so beautiful! I teach about wildlife conservation every day and I'm so proud to wear my bracelet. The handwritten note was a wonderful touch from the artisan who created the bracelet. I will really cherish this beautiful piece.

January 5, 2023
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Reply from Mulberry Mongoose

Thank you so much for this heartfelt review, it means such a lot to us. Take care and keep enjoying your Mulberry Mongoose. Kate

Rated 5 out of 5 stars

The jewelry is beautiful and special…

The jewelry is beautiful and special meaning because of personal notes from the designers. Love being able to help animals!

January 12, 2023
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Reply from Mulberry Mongoose

We so appreciate your wonderful feedback thank you! Keep enjoying your Mulberry Mongoose. Kate

Rated 5 out of 5 stars

Beauty from Brutality …

Love the products the story behind them and the quality.

December 27, 2022
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Reply from Mulberry Mongoose

Thank you so much Susie, we love working with you. Take care, Kate

Rated 5 out of 5 stars

From brutality to beauty

From brutality to beauty, how true, the jewelry pieces are unique and beautiful.
My wife is always questioned where she found them…

December 24, 2022
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Reply from Mulberry Mongoose

Thank you so much Stephan this means a huge amount to the team and I. Take care, Kate

Rated 5 out of 5 stars

Beautifully packed

Beautifully packed. Arrived on time. Jewelry was as perfect as I expected. All 3 items were gift-ready!

December 8, 2022
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Reply from Mulberry Mongoose

We so appreciate your wonderful feedback Missy, thank you! Keep enjoying your Mulberry Mongoose. Take care, Kate

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