Fredrick was very helpful and efficient in answering my questions and concerns. He is very informative and offers great advice.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been working with Hannah D since December 2025. She is extremely helpful & knowledgeable. She definitely put my mind at ease. I would totally recommend MultiMedRx to everyone who is on the w... See more
Company replied
Fredrick Atuatasti is a great care coordinator. He takes the time to talk to you and help you with your weight loss journey. I’m glad I choose MultiMedRX for the diet shots, I have loss 10 pounds so f... See more
Company replied
Frederick has covered all the "bases" during our phone call regarding my next step up of Tirzepatide. He made me aware of the medical grade supplements that are included. He even gave me a number to... See more
Company replied
Company details
Written by the company
About MultiMedRx LLC. (MMRX) Written by the company Access a physician online through telehealth The physician will assess your condition and develop a personalized treatment plan tailored to your specific requirements. Services include the management of weight loss medications and comprehensive health evaluations conducted by licensed medical practitioners
Contact info
1000 Quail Street , 92660, Newport Beach, United States
- (949) 610-4567
- RK@MultiMedRx.com
- multimedrx.com
4.3
Excellent
206 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Weight Loss Journey
Fredrick was very helpful and efficient in answering my questions and concerns. He is very informative and offers great advice.
February 4, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your 5-star review and for sharing your experience with MultiMedRX.
We’re glad to hear that Fredrick was helpful, efficient, and informative in addressing your questions and concerns. Providing clear guidance and supportive communication is very important to us, and we appreciate you recognizing his dedication.
Thank you again for your feedback and trust—we’re always here to support you.
— MultiMedRX Team
Fredrick is very helpful and patient
Fredrick is very helpful and patient. He makes suggestions that will benefit me.
February 3, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind review and for sharing your experience with MultiMedRX.
We’re glad to hear that Fredrick has been helpful and patient, and that his suggestions have been beneficial to you. Providing thoughtful guidance and supportive care is very important to us, and we appreciate you taking the time to recognize his efforts.
Thank you again for your trust—we’re always here to support you.
— MultiMedRX Team
The entire staff
The entire staff, and particularly Hannah, have been phenomenal. Responsive, respectful and honest.
January 30, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind review and for taking the time to share your experience with MultiMedRX.
We’re grateful to hear that our entire staff—and especially Hannah—provided responsive, respectful, and honest support. Creating a positive, trustworthy experience through clear communication and genuine care is very important to us, and we truly appreciate you recognizing that.
Thank you again for your trust. We’re always here to support you.
— MultiMedRX Team
Great job Frederick …
Great job Frederick …
Very helpful thank you 🙏👍
January 29, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind words and for taking the time to leave a review.
We’re glad to hear that Frederick was helpful and that you had a positive experience with MultiMedRX. We truly appreciate your support and are always here if you need anything.
— MultiMedRX Team
Very thorough!
Frederick has covered all the "bases" during our phone call regarding my next step up of Tirzepatide. He made me aware of the medical grade supplements that are included. He even gave me a number to reach him for personal support. I look forward to it.
January 27, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind words and for taking the time to leave a review.
We’re glad to hear that Frederick was helpful and that you had a positive experience with MultiMedRX. We truly appreciate your support and are always here if you need anything.
— MultiMedRX Team
Frederick was awesome to work with
Frederick was awesome to work with. He was very knowledgeable, explained everything, answered all my questions.
January 23, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind review and for taking the time to share your experience with MultiMedRX.
We’re glad to hear that Frederick was knowledgeable, took the time to explain everything clearly, and answered all of your questions. Providing clear information and supportive guidance is very important to us, and we appreciate you recognizing his efforts.
Thank you again for your trust—we’re always here if you need anything.
— MultiMedRX Team
Frederick was great
Frederick was great. He answered all my questions. I was previously on another GLP program and stopped losing and needed to make a change. I couldn’t contact anyone by phone so I changed programs. I love that I can contact a person for any of my needs.
January 22, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your review and for sharing your experience with MultiMedRX.
We’re glad to hear that Frederick was able to answer all of your questions and support you during this transition. We understand how frustrating it can be when communication is limited, so we’re especially happy to know that being able to reach a real person made a meaningful difference for you.
Providing accessible, responsive support is very important to us, and we appreciate you trusting our team. Thank you again for your feedback—we’re always here to help with whatever you need.
— MultiMedRX Team
I am so excited that I have become part…
I am so excited that I have become part of the multi med family. My journey of weight loss has been very progressive delightful comfortably satisfied with product and delivery and customer service is so great. I am so happy thank you.
January 21, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind and enthusiastic review, and welcome to the MultiMedRX family!
We’re truly happy to hear that your experience has been positive and that you’ve felt comfortable and supported throughout your journey. Providing reliable service, smooth delivery, and attentive customer support is very important to us, and we’re grateful you took the time to share how much that has meant to you.
Thank you again for your trust and positivity—we’re honored to be part of your journey and look forward to continuing to support you.
— MultiMedRX Team
Looking fwd to working with MultiMedRx
Im writing this review after just signing up for a three month order of Trizepitide. Fredrick took my order and was most helpful and kind, unlike the other websites I visited after seeing their ads on FB. One didn’t even have a number, another didn’t answer the email I sent and the last hasn’t called back after AI took my message. It was nice to have someone answer then fwd me to Fredrick who answered all my questions before ordering my meds. I’m hoping I get the meds in a timely manner, they are effective and after reading all the positive comments, I get Matt as my care specialist! My first experience was terrific and I’m hoping the company lives up to my expectations because of Fredrick.😀🤞🏻🤞🏻🤞🏻
January 21, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for taking the time to share your experience and for choosing MultiMedRX. We truly appreciate you trusting us as you begin this journey.
We’re glad to hear that your first interaction felt positive and that Fredrick was helpful, kind, and took the time to answer your questions before you placed your order. Being able to speak with a real person and receive clear, thoughtful support is very important to us, especially when getting started.
Thank you again for your kind words and optimism. We look forward to supporting you and providing a smooth, professional experience moving forward.
— MultiMedRX Team
I highly recommend Multi Med Rx and the…
I highly recommend Multi Med Rx and the excellent customer service representatives that I have been associated with in my journey. Both Frederick and Neekon were always available to explain things and help in anyway they could. The product works well and seems to be a very high-quality. Overall, I am very pleased and that is why I gave five stars.
January 19, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your 5-star review and for sharing your experience with MultiMedRX.
We’re glad to hear that Frederick and Neekon were consistently available to explain things clearly and provide helpful support throughout your journey. Making sure our patients feel informed, supported, and cared for is very important to us, and we appreciate you recognizing their dedication.
Thank you as well for your kind words about the quality of the product and overall experience. We truly appreciate your trust and recommendation and are grateful to be part of your journey.
— MultiMedRX Team
This representative worked way beyond
This representative worked way beyond. He answered all of my questions. He presented all of the facts and information that were necessary for me to know. He was calm. He was patient. And he actually spent time with me. This is something that typically never happens so I greatly appreciate it. I give him five out of five stars. He’s an outstanding and professional person.
January 9, 2026
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your thoughtful review and for taking the time to share your experience with MultiMedRX.
We’re truly glad to hear that you felt heard, supported, and well-informed throughout your interaction. Taking the time to explain information clearly, answer questions thoroughly, and approach each conversation with patience and care is very important to us, and we deeply appreciate you recognizing that level of service.
Thank you again for your kind words and trust. We’re grateful for the opportunity to support you and are always here if you need anything.
— MultiMedRX Team
Horrible experience with this company
Horrible experience with this company. I was told that I could pick up but they mailed it to me. This not right. I have more share days to come.
December 29, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
We’re glad we were able to quickly resolve the situation and arrange for you to pick up your medication directly from the office.
If there’s anything further you’d like to discuss, please don’t hesitate to reach out to us directly.
– The MultiMedRx Team
The Best of the Best
I have been in the program since September 2024. I am on my last month as i have met my goal. During the process the beginining started great, and then their were some bumps. However Matt Ostrowski stepped in and provided the best customer service. He went above and beyond to ensure my account medication and communicated. When someone internal messed up he was the one that fixed it. When my account was double charged he fixed it immediately. I would not have stayed in the program if Matt was not there. 16 months and I lost 52 lbs. I am happy for the opportunity and
December 29, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for sharing your journey and for taking the time to leave such a thoughtful review.
We truly appreciate your honesty in acknowledging both the smooth moments and the challenges along the way. We understand how frustrating those bumps can be, and we’re grateful that you allowed us the opportunity to address them. We’re especially glad to hear that Matt was able to step in, take ownership, communicate clearly, and resolve issues quickly when they arose. His dedication to supporting patients and following through is something we value deeply.
Congratulations on reaching your goal and completing the program—that’s an incredible milestone. We’re thankful you chose to work with MultiMedRX and appreciate the trust you placed in our team. Thank you again for your feedback and for allowing us to be part of your experience.
— MultiMedRX Team
Five Star Customer Service
First, I’m going to say what I usually end a positive review with:
Your company is extremely blessed to have Matt as an employee.
He’s one of the most helpful, friendly, knowledgeable, and patient customer service reps I’ve had the pleasure of working with in quite some time. In addition, his problem-solving skills are outstanding.
I came across Matt when I began experiencing communication issues with MultiMedRx as a new customer/patient. I wanted to know when to expect my first shipment of Zepbound because my monthly dose was about to end. I tried replying to the “generic” emails I received welcoming me to the company. I received nothing back. Then I tried your chat “box”, where I was told agents don’t have that information. As a last resort (which should have been my first) I called the main number and luckily Matt was there to assist.
After some initial checking of my account, Matt found there were 2 created, one of which had completely wrong information (i.e., phone number, email address, credit card information), which helped to explain why I had been unable to connect with anyone else for help. Matt immediately went to work, removing that account and carefully correcting all necessary information in the other.
Next, he patiently walked me through the processes needed to ensure I get the right medication in a timely manner, as well as ways to access help with any other questions or issues with the company. He even gave me his direct phone number, assuring he would “be there for me” if I preferred to collaborate with him in the future.
In the end, Matt was able to change the negative first impression I had of MultiMedRx to a positive one that I feel lucky to be a part of. From the very start, his extremely accommodating and friendly demeanor made all the difference to me. Matt now has me looking forward to a rewarding relationship with the company now and in the future.
He’s a true winner!
December 16, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for taking the time to share such a detailed and thoughtful review.
We sincerely appreciate your patience and understand how frustrating those initial communication challenges must have been, especially as a new patient. We’re very glad that Matt was able to step in, identify the issue, and take the time to correct it thoroughly while providing clear guidance and reassurance moving forward.
Matt’s professionalism, patience, and dedication to problem-solving truly reflect the level of care and support we strive to provide. We’re grateful that his efforts helped turn your experience into a positive one and that you now feel confident and supported as part of the MultiMedRX community.
Thank you again for your honest feedback and for allowing us the opportunity to make things right. We look forward to continuing to support you and building a strong, positive relationship moving forward.
— MultiMedRX Team
Matt saved a client!! To be honest am I was ready to cancel my…
To be honest I was ready to cancel my subscription after 6 months because every time I called in I got someone different and they all gave me different information. After spending probably an hour on the phone last night dealing with different people I was done!!!! I called in today to say my goodbyes and I just so happened to get Matt Ostrowski on the phone.He asked me what was going on and after explaining the problem he answered what no one else could, within 3 minutes the problem was solved!! I couldn’t believe my luck that he happened to answer my call! At the end of the conversation I asked him if he could be my agent because after the craziness I went through last night I had had enough! I’m so happy and I’m looking forward to my future with the program now!
Thank you Matt for spending a little while explaining what no one else would or could!If it was up to me I’d give you a raise!
December 19, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for taking the time to share your experience so openly and honestly.
We truly understand how frustrating it can be to receive inconsistent information, and we appreciate you giving us the opportunity to listen and make things right. We’re very glad to hear that Matt was able to step in, take the time to understand your situation, and provide clear answers that helped resolve the issue quickly.
Providing consistent, thoughtful, and supportive communication is extremely important to us, and your feedback helps us continue improving that experience. We’re grateful that you chose to stay with the program and that you’re feeling confident moving forward.
Thank you again for your patience, your trust, and for recognizing Matt’s dedication. We’re here to support you and look forward to continuing to work with you.
— MultiMedRX Team
Prescription didn’t come …
I called because my prescription didn’t come in the mail like usual, but I got the nicest and most efficient guy to help me. Big shout out to Matt Ostrowski he got my med processed right away and fixed everything and made me feel that everything as being handled the way it should be!! Thank you Matt your the best!!
December 19, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for sharing your experience and for taking the time to leave a review.
We understand how concerning it can be when a prescription doesn’t arrive as expected, and we’re glad to hear that Matt was able to step in quickly, resolve the issue, and make sure everything was handled properly. Providing prompt support and reassurance when something goes off track is very important to us, and we appreciate you recognizing Matt’s care and efficiency.
Thank you again for your kind words and trust—we’re always here to help.
— MultiMedRX Team
Great product
What a great company to work with the service is 5 stars best part I am losing the weight
December 18, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind review and for sharing your experience with MultiMedRX.
We’re glad to hear that you’ve had a positive experience with our team and that the service has met your expectations. Providing supportive, responsive care is very important to us, and we appreciate you taking the time to share your feedback.
Thank you again for your trust and positivity—we’re happy to be part of your journey and are always here if you need anything.
— MultiMedRX Team
They make charges to your card when you…
They make charges to your card when you canceled the shots the first time. They charged me $299 to my card without me making an order after two months. They won’t answer my request. They are horrible people!!!!
December 16, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
We’re sorry to hear that you felt frustrated. After reviewing your account, the charge you’re referencing was associated with your active subscription at the time. Once we received your cancellation request, your account was updated and the charge was refunded.
We understand that billing timing can sometimes cause confusion, and we apologize for any inconvenience this created. Our team works to address all requests as quickly as possible, and we’re glad we were able to resolve this matter.
If you would like to discuss anything further, please reach out to us directly so we can assist you.
– The MultiMedRx Team
Overnight shipment received
Today is December 15th 2025. I signed up on December 2nd , paid for a three month plan. I have done all that was asked of me. I still have not heard from the company, Roseli Morales was suppose to follow up with me. I still havent heard from her although I have made several attempts through calls, email , and web site attempts. I must hear somethig this week or I will think this is a scam and I will have to talk to credit card company to help me.
Has anyone else had this happen:
I have been called back by Jessica and Alex with apologies and promises to ship same day. I now have my trizepatide with metformin added.
December 12, 2025
Unprompted review
I look forward to
I look forward to
Reaching out to Matt every month to get my refill. He is always pleasant asks how I am doing if I have any questions or need anything. He keeps you updated during the whole process. This was the best decision I made working with MultiMed and the bonus I get to
work with Matt .
December 10, 2025
Unprompted review
Reply from MultiMedRx LLC. (MMRX)
Thank you so much for your kind review and for sharing your experience with MultiMedRX.
We’re glad to hear that Matt has been consistently pleasant, attentive, and proactive in keeping you informed throughout the refill process. Making sure our patients feel supported, checked in on, and never left wondering what comes next is very important to us, and we appreciate you recognizing that.
Thank you again for your trust and for choosing MultiMedRX. We’re honored to support you and are always here if you need anything.
— MultiMedRX Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.