Mum & You Reviews 

1,952
•
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I’ve used Mum&You since my daughter was about 4 months old, she’s now nearly 3. I’m convinced the reason she never experienced nappy rash is because of the quality of the nappies we used. It also made... See more

Rated 1 out of 5 stars

Got suckered into trialing the wet wipes as they were promoted in my babies birth registry pack. Biggest scam, you don't get a trial at all since as you then have to commit to paying for another deliv... See more

Rated 1 out of 5 stars

Obviously scam as everyone has pointed out. Just cancel the 'Continuous Payment Authority' (CPA) through your bank under FCA rules. Your bank legally has to do this and then these gobshites won't get... See more

Rated 1 out of 5 stars

This company plasters "Free trial" all over their website but then on a popup that doesn't even look like a button it says that actually you're trapped into paying full price for the 2nd delivery. Ap... See more

Company details

  1. Baby Store

About Mum & You

Written by the company

Mum & You is a unique brand powered by a team of innovative mums.

We launched in 2017 and began creating and selling products we felt were missing from our own lives. We strive to design not only sustainable and high-quality products, but also to create a diverse and resourceful community in which women feel supported from bump and beyond. We firmly believe that if mums are empowered both mentally and physically, their children will reap the benefits.

Our customers love our top performance Eco-Nappies and Plastic-Free Biodegradable Baby Wipes, both of which you can buy separately or as part of a subscription service.
SHOP ECO-NAPPIES

Our bestselling Face the Day Stick is the perfect addition to your nappy bag. The comforting combination of sunflower and coconut oils, beeswax & shea butter form a barrier to protect the face from the elements and help to soothe dry, sensitive, and even eczema prone skin. Suitable for the whole family!
SHOP FACE THE DAY STICK

Of course, we couldn't forget about mum. Our Mum Skincare Range offers five luxurious products to help soothe and support when and where you might need it most. Naturally derived ingredients, plastic-free packaging and midwife approved.

#bymumsformums
SHOP MUM & YOU

*Please note that we are aware of some delivery delays at present. We are working diligently with our delivery partners to resolve this.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.4

All reviews

(1,952)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant products and customer…

Brilliant products and customer service.

May 7, 2022
Mum & You logo

Reply from Mum & You

Hi Kat,

Thank you for taking the time to leave us a positive review and for your compliments. We hope you continue to enjoy using our products!

Love,

Mum & You

Rated 5 out of 5 stars

Nappies and wipes!

So easy! Get a reminder if need to change or add anything!

May 4, 2022
Mum & You logo

Reply from Mum & You

Hi Vanessa,

Thank you for taking the time to leave us a positive review. We're so pleased to hear you find our subscription service straightforward!

Love,

Mum & You

Rated 5 out of 5 stars

Quick delivery

May 3, 2022
Mum & You logo

Reply from Mum & You

Hi Chloe,

Thank you for taking the time to leave us a positive review. We're happy to hear your delivery arrived in good time!

Love,

Mum & You

Rated 5 out of 5 stars

We have been using Mum&You since before…

We have been using Mum&You since before my 16 month old was born.

Great service and helpful staff.

Products are great. Highly recommended

May 3, 2022
Mum & You logo

Reply from Mum & You

Hi Fiona,

What a lovely review! Thank you for taking the time to share your experience with us and we hope you continue to enjoy using our products.

Love,

Mum & You

Rated 5 out of 5 stars

Comfy nappies effective wipes

My order came very quickly amazing product nappies fit so snug and appear comfy.
My little man has sensitive skin but the wipes have been fine.
Alot of wipes are too wet and leave redness these don't leave any redness and do the job without having to use half a pack.

April 30, 2022
Mum & You logo

Reply from Mum & You

Hi Sara,

Thank you so much for taking the time to leave us such a positive review. We're so pleased to hear our Biodegradable Baby Wipes are kind to little one's skin and we hope you continue to enjoy using our products.

Love,

Mum & You

Rated 5 out of 5 stars

If you need to use wipes, use these

We try to minimise our use of babywipesbut with little ones, especially when out and about they're so handy. Great to know when we do use them, these ones aren't as damaging or waste creating a small others.
Great bright packaging and the wipes themselves do the job well

April 29, 2022
Mum & You logo

Reply from Mum & You

Hi Paula,

Thank you for taking the time to leave us such a positive review.

We're quite proud of our plastic-free, biodegradable baby wipes (if we say so ourselves!). Did you know that our baby wipes disintegrate faster than an apple core? We recently tested it! You're doing your bit by choosing wipes that don't wipe out the planet.

Love,

Mum & You

Rated 5 out of 5 stars

Good baby change bag providing it…

Good baby change bag providing it endures the rigours of everyday life - only time will tell. Delivery was not the speediest.

April 27, 2022
Mum & You logo

Reply from Mum & You

Hi Paul,

We are aware of delivery delays at present and are working diligently with our delivery partners to resolve this. Thank you for leaving us a positive review and for sharing your feedback with us.

Love,

Mum & You

Rated 1 out of 5 stars

disappointed

Our order still hasn’t turned up and this is the second time we’ve been asked to review our experience 🤷🏻‍♀️

April 25, 2022
Mum & You logo

Reply from Mum & You

Hi Sarah, we are very sorry to hear that your order has not been delivered. Evri tracking indicates you will receive it this morning. Best wishes M&Y

Rated 5 out of 5 stars

Great products, environmentally friendly.

Sustainable. Environmentally friendly. Biodegradable. These are the things that drew me to mum & you. The great products, customer service and attractive, easy to use website are what make me stay x will recommend to everybody x

April 25, 2022
Mum & You logo

Reply from Mum & You

Hi Carly,

What a fabulous review - we're so chuffed! Thank you for taking the time to share your positive experience with us. We hope you continue to enjoy using our products.

Love,

Mum & You

Rated 5 out of 5 stars

Nappies are great, wish they used a better courier

Nappies are great, no leaks even with bigger poos, love the subscription - fast customer service when emailed to change type of subscription.

Just be aware delivery does take a few days and it’s hit and miss as the courier they use Evri is rubbish and often doesn’t deliver when planned. Both deliveries were scheduled for am, got a text saying they had to reschedule to pm, nobody showed up and got another “sorry we had to reschedule” for the next day. Happens every time with them but that’s not the brands’ fault.

April 24, 2022
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Reply from Mum & You

Hi Sonia,

Thank you so much for taking the time to leave us a positive review and to share your feedback. We are aware of some delivery delays at present and we have fed back to our delivery partner and are working diligently to resolve this.

Thank you for your understanding and for being a fabulous subscriber!

Love,

Mum & You

Rated 5 out of 5 stars

Excellent

Excellent, I loves the nappies and the wipes

April 20, 2022
Mum & You logo

Reply from Mum & You

Hi Charlotte,

Thanks so much for taking the time to leave us a positive review! We hope you continue to enjoy using our products.

Love,

Mum & You

Rated 5 out of 5 stars

5* Customer Service

Mum and You provide great Customer service, the online shop and subscription service is easy to use and items are delivered quickly and packaged well. I cannot fault their service.

April 18, 2022
Mum & You logo

Reply from Mum & You

Hi there,

Thank you for taking the time to share your positive experience with us - we're flattered! We hope you continue to enjoy shopping with us.

Love,

Mum & You

Rated 4 out of 5 stars

Great product

Great product - box arrived damaged but other than that will use again

April 17, 2022
Mum & You logo

Reply from Mum & You

Hi Daisy,

We're so sorry to hear your box arrived damaged. We have passed this feedback onto our delivery partner.

Thanks so much for taking the time to leave us a positive review and sharing your experience with us.

Love,

Mum & You

Rated 2 out of 5 stars

Tbh I've stopped buying from here

Tbh I've stopped buying from here. They send me emails about 'reward points' with absolutely no.option on how to retrieve these.
Also their sales seem a bit of a con. All my items cost exactly the same amount every time I buy them
People don't like being taken for a mug

April 17, 2022

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