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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and the wide range of delicious flavors available. Many people have noticed significant improvements in their energy levels, joint health, and overall well-being after using the products. The delivery service is frequently highlighted as quick and efficient, ensuring fresh products arrive in a timely manner. However, some customers also noted issues with product spoilage, with items developing an awful smell and taste shortly after opening, despite following storage guidelines. A few other people also felt that the texture and taste of some gels were not to their liking, describing them as clumpy and watery. Additionally, a small number of reviewers mentioned not receiving their orders or receiving products with very short expiration dates.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Quality

Reviewers mention positive feedback about quality. Many consumers are impressed with the product, noting its... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the quick and speedy delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of MumsMoss was amazing. I received notification of my order quickly, when I went to collect the young lady who served me was amazing! She was friendly, polite and generally enthu... See more

Rated 5 out of 5 stars

Nice family business! Excellent friendly customer service! Great healthy tasting smoothie, really refreshing! Great range of flavours. Quick and easy online purchase of the raw Golden Seamoss.

Rated 5 out of 5 stars

Two genuine lovely ladies who prepare the products on the spot. Very happy with all they do . Friendly , fresh , vibrant , and flavoursome I’m yet to venture out to try other flavours but so far ging... See more

Rated 5 out of 5 stars

Coral is lovely. I asked her questions, she was very informative and advised me well! Loving the moringa, spirulina black seed oil mix. I can’t wait to reap the benefits all the way through! Smoothies... See more


Company details

  1. Produce Market

Written by the company

Mums Moss is a family-run business that provides sea moss related products. We believe that true wealth comes from health. If you are healthy you are wealthy. All of our products are 100% natural!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Excellent. I ordered the ginger and turmeric and I love the taste and consistency.

Order was sent out in a timely manner and the packaging was padded and wrapped really well.

August 1, 2023
Rated 5 out of 5 stars

Big Up MumsMoss

I bought the subscription on behalf of a friend who has felt healthier, more energetic and the results have calmed his medical condition. He himself has bought his own subscription now.

Service was great as the product arrived early and was carefully packaged well.

July 9, 2023
Rated 5 out of 5 stars

The ordering was very easy to do

The ordering was very easy to do. I was very pleased with my delivery. It arrived promptly and was delivered by a pleasant postman.

Lovely flavours. Will definitely be ordering more. 👍🏾

July 12, 2023
Rated 5 out of 5 stars

A must try

Mumsmoss is an helpful company and products are fantastic helped me feel good and taste good to
A must try
Thank you mumsmoss x

April 9, 2023
Rated 1 out of 5 stars

I had a bad experience not sure about…

I had a bad experience not sure about others. Poor product as I found white bacteria in strawberry flavour stay away and be careful. I did not ask for refund but would have been nice if seller offered therefore poor customer service as seller was looking for excuses. Waste of money as I had to get rid of strawberry.

June 9, 2023
Unprompted review
Mumsmoss logo

Reply from Mumsmoss

Hello Shaehzan,

Your expiry date for the sea moss was displayed on the product, you also confirmed that the expiry date was on 25th May 2023.

You cannot eat and we most certainly would not encourage you to even attempt to eat a product that is 2 weeks out of date.

We pride ourselves in offering exceptional customer service for our customers as we value all of you.

But we cannot take responsibility for a product that you have confirmed expired on 25th may 2023.

Your safety is our priority and unfortunately this is not a genuine review.

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