The consultant handling my phone call was very professional and efficient. We had a lovely little chat in between tough questions and it made it a little easier to talk about heavy topics. The informa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Assesor was brilliant. She has got a good customer care. A brilliant communicator. Her name is Daisy. I wasn't even ready to take a policy but I heard her talking to my husband and I was inspired... See more
Company replied
I took out two policies with Get Protected. Connor Mundy is absolutely brilliant, he has a very friendly manner, and we had some laughs throughout the phone call. He made taking out the policies easy,... See more
Company replied
Keah Willis i would like to say think you so much for all your help it was like talking to a friend .was so easy to sort out and was done so quick and everythink was explained so simple i now feel tha... See more
Company replied
4.6
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Really excellent service
Really excellent service. Walked me through all my queries and made everything simple. Thank you.
November 3, 2025
Reply from Mumsurance
Hi Madeleine, thanks so much for your review. We’re really pleased to hear you received excellent service and that everything was explained clearly and made simple for you throughout. We really appreciate your feedback. If you ever need anything, we’re always here to help.
Reply from Mumsurance
Louise, thank you for your kind words, we’re really glad you had such a positive experience and that our adviser was able to help you over the phone.
Excellent service with great human relation skill
Customer service was great,agent so polite
April 16, 2026
Reply from Mumsurance
Opeyemi, thank you, we’re pleased you found the service polite and helpful, it means a lot to hear.
Reply from Mumsurance
Bev, thank you, we’re glad you found the service helpful and had a good experience with us.
Pleasant,professional and very…
Pleasant,professional and very convincing . Patient and explained and responded to each query with much clarity and ease. Great service.
April 15, 2026
Reply from Mumsurance
Paula, thank you so much for this lovely feedback, we’re really pleased everything was explained clearly and that you felt supported and comfortable throughout.
Noel william was so helpful
Noel william was so helpful, cordial and friendly. He made my registration simple and easy. Didn't feel pressured and saw the need to just sign up without thinking twice.
April 15, 2026
Reply from Mumsurance
Victoria, thank you for your kind words, we’re so glad Noel made the process simple and easy for you and that you felt comfortable and confident in your decision.
Very polite and explained everything…
Very polite and explained everything thoroughly. It's good to know that my children won't have to worry if anything happens to me in the future. Will definitely be recommending them
April 10, 2026
Reply from Mumsurance
Hi Charlotte, thanks so much for your review. We’re really pleased to hear everything was explained thoroughly and that you feel reassured about your children’s future. It means a lot that you’d recommend us as well. If you ever need anything, we’re always here to help. Mumsurance customer services
They were brilliant got what I wanted…
They were brilliant got what I wanted security for my daughter when I leave her thank you very chatty which is important and English very important
August 28, 2025
Reply from Mumsurance
Hi Ms Smith, thanks so much for your review. We’re really pleased to hear you were able to get the security you wanted for your daughter and that the conversation felt friendly and comfortable. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
The staff i spoke with was very…
The staff i spoke with was very supportive and helpful
March 26, 2026
Reply from Mumsurance
Hi there, thanks so much for your review. We’re really glad to hear the team were supportive and helpful throughout your experience. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
I feel comfortable when they are setup…
I feel comfortable when they are setup my life insurance policy.and They are asking my Husband, and children date of birth .
April 1, 2026
Reply from Mumsurance
Hi Ripa, thanks so much for your review. We’re really pleased to hear you felt comfortable while setting up your policy and that everything was handled clearly for you. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
The person I spoke to was very friendly…
The person I spoke to was very friendly and explained everything so I understood it
April 1, 2026
Reply from Mumsurance
Hi Paula, thanks so much for your review. We’re really pleased to hear the adviser was friendly and made sure everything was explained in a way you could understand. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
Good customer service
Good customer service, very friendly to me like i know them way back, very polite speaking to me and very respectful too.
March 23, 2026
Reply from Mumsurance
Hi Tishainna, thanks so much for your review. We’re really pleased to hear you had such a friendly and positive experience and that you felt comfortable throughout the call. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
Was very helpful on the phone and…
Was very helpful on the phone and helped me choose what was right for me
March 23, 2026
Reply from Mumsurance
Hi there, thanks so much for your review. We’re really glad to hear you found the call helpful and that you were supported in choosing the right option for you. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
The company did what I asked for
March 20, 2026
Reply from Mumsurance
Hi Lorraine, thanks so much for your review. We’re really pleased to hear we were able to provide exactly what you were looking for. We really appreciate your feedback. If you ever need anything, we’re always here to help. Mumsurance customer services
Speaking to Leon
Speaking to Leon. He made everything I wanted so easy. He was a real pleasure to speak to 10/10 service from him, he is a credit to mumsurance.
March 27, 2026
Reply from Mumsurance
Hi Lorraine, thank you for your lovely review. We’re so pleased to hear Leon made everything easy and was such a pleasure to speak with, we’ll be sure to pass this on to him.
Reply from Mumsurance
Hi Clare, thank you for your review. We’re really pleased to hear you found the service excellent, we appreciate you taking the time to share this.
Excellent Service- Rhia is clearly very efficient in her…
Rhia is clearly very efficient in her job and the process was easy and straightforward. I understood everything clearly. Thank you and I'm delighted to be covered immediately.
March 26, 2026
Unprompted review
Reply from Mumsurance
Hi Elizabeth, thank you for your lovely review. We’re so pleased to hear Rhia made the process easy to follow and that everything was clearly explained for you.
Fantastic Mr Sherlock made the whole…
Fantastic Mr Sherlock made the whole process enjoyable and refreshing. Welldone.
March 26, 2026
Reply from Mumsurance
Hi there, thank you for your kind words. We’re really pleased to hear Mr Sherlock made the whole process enjoyable and refreshing for you.
Leon Clark - great customer service…
Leon Clark had great customer service interaction, he was very thorough and knowledgeable and guided me through the process of getting life insurance.
March 25, 2026
Reply from Mumsurance
Hi Eboni, thank you for your lovely review. We’re so pleased to hear Leon guided you through everything so thoroughly and made the process clear and easy.
Reply from Mumsurance
Hi Sasha, thank you for your review. We’re really pleased to hear you found the service well organised and a great experience overall.
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