Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more
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Review summary
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Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more
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It was so lovely. Customer service representative(Mohamed Alaa) was so helpful, solved the issue quickly. Was so professional and solution orianted, knowledgeable. It was so pleasant to finalise my sh... See more
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Absolutely amazing! Been looking for this toy for my daughter everywhere, to no avail. But found it on Mumzworld and was so happy! Very fast shipping to the UK and tracking updated all the way. Very i... See more
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Company details
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Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE
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4.5
Excellent
905 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Just wanted to highlight the amazing…
Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me updated, and made the whole process so easy. Really appreciate her professionalism and kindness!
November 25, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much for sharing your experience, Amira! 🌟 We’re thrilled to hear that Shal was able to make your experience smooth and pleasant. Your kind words mean a lot to us, and we’ll be sure to pass on your appreciation to her. 💛
We’re always here to make things easier for you and your little ones, and we look forward to serving you again soon!
Amazing customer service
November 24, 2025
Unprompted review
Reply from Mumzworld.com
Thanks so much for the 5-star rating, Alaa! 😊
We’re always here for you and your little ones, and happy to be part of your journey.
Very Good and helpful customer service…
Very Good and helpful customer service team.
However i hope all items on the application can be delivered to Qatar, as some are not eligible
October 9, 2025
Unprompted review
Reply from Mumzworld.com
Thanks so much for the 5-star rating! 😊
We’re always here for you and your little ones, and we're happy to be part of your journey
Mumzworld has been my go-to ever since…
Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at Thea on 8th October 2025 in which I met Shalini from the Mumzworld team who assisted me and my friend who is expecting. She was friendly and very open to feedback. Overall we had a great time at the event which was very informative for expectant mums and also for seasoned mums. The topics were detailed and the giveaways were very promising as well.
October 8, 2025
Unprompted review
Reply from Mumzworld.com
Thank you, Nida, for your wonderful review! 💛 We’re thrilled to hear that you’re pleased with Mumzworld’s services and found the event both informative and valuable. We’ll continue striving to exceed your expectations and ensure every experience with us is just as exceptional. ✨
Maya is a great support agent
Maya is a great support agent. She’s very helpful and made my experience very enjoyable. I will continue to place orders on Mumzworld.
October 8, 2025
Unprompted review
Reply from Mumzworld.com
Thank you, Ranim, for your wonderful review 💛
We’re always delighted to meet your expectations and are glad that our employee provided the assistance you needed. We promise to do our utmost to meet your expectations and make your experience with us exceptional every time. 🙏✨
Excellent support from Ziad but frustrating return process
I tried to return an item but kept getting stuck on the loading icon when processing the return and the refund. I tried this multiple times, using different browsers etc. but kept on getting stuck.
I contacted the 24/7 customer service and was instantly put through to Ziad. He resolved the issue straight away! He was very helpful and deserves 5* for his service. However the overall experience gets 3* due to the technical issue with the return process.
October 7, 2025
Unprompted review
Reply from Mumzworld.com
Thank you, Rhidian, for sharing your feedback and for giving us the opportunity to improve. We truly appreciate you taking the time to highlight your experience. Someone from our team will be reaching out to gather a few more details and ensure everything has been fully resolved to your satisfaction.
Reply from Mumzworld.com
Thank you ِHuda for the 5-stars review. We will always do our best to meet your expectations.💛
very helpful and very kind
October 7, 2025
Unprompted review
Reply from Mumzworld.com
Thanks so much for the 5-star rating, Maitha! 😊
We’re always here for you and your little ones, and happy to be part of your journey
Excellent customer service with Reham
Reham was super helpful and quick with her responses. She was polite and wonderful to deal with!
October 6, 2025
Unprompted review
Reply from Mumzworld.com
Thank you for your wonderful review 💛
We are always delighted to meet your expectations and are glad that Reham provided the assistance you needed. We promise to do our utmost to exceed your expectations and make your experience with us special every time. 🙏✨
Great customer service
October 5, 2025
Unprompted review
Reply from Mumzworld.com
So happy to hear that, Fatema! 💙 Delivering great customer service with care and convenience is always our goal 🌟
Jasmin was great in handling the…
Jasmin was great in handling the situation very well
October 5, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Aysha! 🌟 We’re thrilled to hear Jasmin handled the situation so well — she’ll be so happy to know your feedback 💙😊
Reply from Mumzworld.com
Thank you so much for your five-star review, Jm! 😊
We are always here for you and your little ones, and we’re delighted to be part of your journey. We’re also very happy to know that you were pleased with our customer service.
The WhatsApp assistance was so…
The WhatsApp assistance was so efficient and easy to get in contact with.
My delivery in Oman is taking longer that expected so I get in contact and was smooth the solution through this communication Chanel!
I have been customer in Saudi Arabia and was also good service
October 3, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much for your wonderful review, Naty! 💛
We’re always delighted to meet your expectations and are glad that our customer service provided the assistance you needed. We promise to do our utmost to exceed your expectations and make your experience with us special every time. 🙏✨
Thanks for the Customer support services
I would thank the Customer support for their assistance and quick response and understanding the process to handle the situation professionally and effectively.
Thanks for your support and help.
October 3, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much for your kind words! 🌟Abo Eyad.
We’re delighted our team delivered a supportive, trustworthy, and convenient experience — just as we strive for 💙😊
Professional customer service
September 16, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Alhanouf, for your 5-star review 🌸🤍
We’re delighted to know you found our customer service professional. Your support means a lot to us!
Excellent customer service
September 16, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Yousef, for your 5-star review! 🌟 Your satisfaction means everything to us, and we’ll always do our best to keep you happy with our service 💙
Reply from Mumzworld.com
Thank you, Marah 🤍
We’re so happy to know you felt supported and had a good experience with us. Your trust means a lot, and we’ll always be here to make things as easy and convenient for you as possible. 💛
Very supportive tye customer…
Very supportive tye customer representative Hager, thank you
September 15, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Aura 🌸
We’re delighted to hear that Hager was able to support you so well. Your kind words mean a lot. We’re always here to make your experience smooth and convenient. 🤍
Very good customer service
Very good customer service. Ziad is very understanding and kind.
September 15, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, Trixian 🤍 We’re glad you had a positive experience with Ziad! Your feedback truly motivates us to keep delivering the best support.
Not same day shipment as advertised and no option to send early in the morning. Only send very late evening.
Seif is good and accommodating. Giving assurance in my order and a further discount.
**EDIT (AFTER SALES SERVICE)**
As of 16th September, the item has not yet been received. This does not align with the same-day delivery that was advertised. The delivery team has scheduled a shipment at 9:00 PM, a time when I am not available at the location. It appears that the customer service team is not properly coordinating with the logistics team regarding the delivery timing and customer availability.
September 14, 2025
Unprompted review
Reply from Mumzworld.com
Thank you so much, John, for your wonderful review! 🌟 We’re delighted to hear that you’re happy with the service Seif provided 🙌. Our mission is to make every parent’s journey easier and happier 💛👶.
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