Murphy Furniture Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who also provide assembly. People frequently commend the excellent quality of the products, finding items like furniture and mattresses to be sturdy, comfortable, and well-made. The staff, both in-store and online, are widely appreciated for their knowledge, helpfulness, and pleasant demeanor, contributing to a smooth overall service experience. However, some customers also noted issues with product quality, reporting receiving faulty or damaged items and expressing disappointment with overall quality. A few other people also felt that there were occasional problems with delivery communication or product packaging, leading to unexpected delays or items arriving poorly wrapped.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and transparent delivery,... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(483)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely excellent communication from…

Absolutely excellent communication from Murphy furniture. Emails received confirming our purchase and expected delivery date etc. The item was ordered on 11/03/24 and arrived to our home within a week of purchase by courier. Our item of furniture is even nicer than we expected. We are delighted with our purchase. We would definately purchase furniture again from Murphy furniture. Thank you very much.

March 11, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent service.

Excellent service, delivery on time, product securely packaged. The courier kindly delivered my order directly to the apartment. I am very pleased. Thanks a lot

February 14, 2024
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Reply from Murphy Furniture

Hi Anzhelika, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Had a very pleasant experience

Had a very pleasant experience. My chair arrived before I expected and is very comfortable.

January 21, 2024
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Reply from Murphy Furniture

Hi Breda, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 4 out of 5 stars

Have bought from here before and had a good experience

Delighted with the prices, had some difficulty using my card online which was frustrating but I did eventually order and am looking forward to receiving my armchairs

March 8, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Carol, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great customer service,very helpful

Great customer service,very helpful
Delivered on time

March 7, 2024
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Reply from Murphy Furniture

Hi Bernadette, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Quality Products

Easy online purchase.... High Quality products...friendly helpful staff upon collection..I will definitely purchase from Murphy furniture again.

February 14, 2024
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Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent customer service Carl was…

Excellent customer service Carl was very nice helped me with purchase there was a slight issue but it was dealt with very promptly and im extremely pleased with my kitchen floor lino

March 5, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Arlene, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Overall a good experience I had no…

Overall a good experience I had no issues with Murphy's furniture, the delivery was on time so I'm happy to give 5 stars.

February 13, 2024
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Reply from Murphy Furniture

Hi John, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very happy 😊

Very happy 😊

January 19, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fast delivery and good value.

Delivery was extremely quick and the lads delivering were sound. The bed I purchased was great value and relatively easy to put together. Very happy altogether.

February 9, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Rory, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Mattress arrived within timescale…

Mattress arrived within timescale advertised and quality is good. Delivery guys very helpful.

February 14, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Doreen, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service

I found just the mirror I wanted on their website, very easy order process and super fast delivery. The mirror is lovely, I'm very happy with my purchase

January 22, 2024
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Reply from Murphy Furniture

Hi Kris, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 4 out of 5 stars

Deliver was on time as promised.

Deliver was on time as promised.
I am very happy with the service and product

January 21, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Oisin, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fast delivery

Fast delivery, recommended.

January 18, 2024
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Reply from Murphy Furniture

Hi Oalo, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

My order arrived in a week

My order arrived in a week, great quality product, it was perfect!

January 17, 2024
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Reply from Murphy Furniture

Hi Bruna, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent service

Having purchased a beautiful sofa in the store by a very polite and helpful man in January I received same today ahead of time. TWo men delivered the sofa and were efficient polite and courteous the whole experience was very pleasant and amicable thanks Murphy furniture

February 8, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Majella we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars
Murphy Furniture logo

Reply from Murphy Furniture

Hi Pauline we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Problem that was eventually sorted out

Problem that was eventually sorted out, guys you need to improve your communication skills. Delighted to say they took full responsibility for problem which impressed me, thank you Leanne, because of you I will raise my star rating to 3 stars

January 11, 2024
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Reply from Murphy Furniture

Hi Bernard, we have passed your review to the warehouse.

Rated 5 out of 5 stars
Murphy Furniture logo

Reply from Murphy Furniture

Hi Mary, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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