Murphy Furniture Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who also provide assembly. People frequently commend the excellent quality of the products, finding items like furniture and mattresses to be sturdy, comfortable, and well-made. The staff, both in-store and online, are widely appreciated for their knowledge, helpfulness, and pleasant demeanor, contributing to a smooth overall service experience. However, some customers also noted issues with product quality, reporting receiving faulty or damaged items and expressing disappointment with overall quality. A few other people also felt that there were occasional problems with delivery communication or product packaging, leading to unexpected delays or items arriving poorly wrapped.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and transparent delivery,... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(483)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service good value for money

Prompt service good value for money
Would highly recommend

April 18, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Fidelma, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 2 out of 5 stars

Click and collect means wait until they contact you to collect.

I ordered a sideboard online and chose the option to collect in store, the unit was showing as 'in stock'. There was some delivery information on the site but as I was collecting the unit I assumed this did not apply. I went to the store to collect it and I was told that I would have to wait for delivery to the store from the distributor. As I found out, the website is separate from the actual local store outlet which is not clear from the website. I, like most people, assume that when you select a local branch and an item is marked as in stock and you if you choose to collect, the item should be available almost immediately unless otherwise stated. Most other online stores with a collect option show what is in stock at a particular store and ready for collection, the click and collect option should tell you when you can expect to collect CLEARLY.

June 4, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Derek, your review has been passed onto management.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Reasonable pricing and good quality. 👍

April 16, 2024
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Reply from Murphy Furniture

Hi Claire, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

I ordered an office table and paid for…

I ordered an office table and paid for it online. I received no order acknowledgment in my email so I had to ring to find out if it actually went through. I was told it was to be delivered the following week. I received a phone call the day before telling me of delivery the next day, and a call on day of delivery with a time slot. However when the desk was brought I was told that they couldn’t bring it upstairs as they were not insured. My husband and I are in our 60s and are unable to lift furniture. So it had to sit in our hall for four days until we could get family to bring it upstairs. Now, how ridiculous is it for a furniture company not to bring furniture up the stairs?. I suggest you get insurance so as to give a proper service, We were very pleased with the desk and the staff were very nice but I would not buy from the company again for this reason. Also, you need to update your online service so that the customer knows what’s happening.

May 14, 2024
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Reply from Murphy Furniture

Hi Mary, your review has been passed onto management.

Rated 5 out of 5 stars

Arrived when they said they would.

Arrived when they said they would.
Very helpful and gentlemanly

May 13, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Patricia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

On time delivery

On time delivery. Easy to order

April 15, 2024
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Reply from Murphy Furniture

Hi Gertrude, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

The delivery was fast and very well…

The delivery was fast and very well assisted by the staff. I bought a 200€ desk and to be honest, the material is not that good, the instructions to follow up are strange and some pieces doesn’t fit properly if you compare with the instructions. I won’t buy again something “cheap” in this company.

May 13, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Rafael, your review has been passed onto the warehouse.

Rated 5 out of 5 stars

Great product

Great product. I had a query which was answered promptly and the delivery driver was punctual and provided delivery updates.

April 22, 2024
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Reply from Murphy Furniture

Hi M Dunne,we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great experience

Great experience, I super recommend you guys 👏🏻👏🏻👏🏻👏🏻

April 22, 2024
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Reply from Murphy Furniture

Hi Deyvson, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good service

Good product arrived when told I buy from again thank you

April 20, 2024
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Reply from Murphy Furniture

Hi Paul, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Highly Recommend

Excellent communication. Delivery drivers were very co operative and extremely helpful. Very mannerly and aware of their surroundings when taking arranging the furniture. Special thanks to Darren and Oscar

April 19, 2024
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Reply from Murphy Furniture

Hi Michelle, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with . Delivery was pre arranged to suit a time that suited me . Delivery guys were fabulous very neat , meticulous and left everything as I wanted . Top notch service would highly recommend.

April 12, 2024
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Reply from Murphy Furniture

Hi Sean, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Murphys Carlow

We recently bought a 3 and 2 seater couch in the Murphy Furniture Carlow store. All of the staff are extremely helpful and we were very happy with the very short wait time with the couch ready for delivery 2 weeks before expected. We were also delighted to get €100 off in their rebranding sale. The quality of the furniture in the showroom has definitely improved.

March 24, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Fiona, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Elexanc service very good quality love…

Elexanc service very good quality love my kitchen chairs. Thank you very much

April 10, 2024
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Reply from Murphy Furniture

Hi Linda, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Efficient always.

April 14, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Emer, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Kyle & Bernard delivered a new bed…

Kyle & Bernard delivered a new bed today, they were very efficient and professional. Thank you for helping me with the old bed, five star service and delighted with the bed .. thanks guys 👍

April 12, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Lorraine, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Top quality goods for a reasonable price

Easy to find what you need on website . Good quality products. Quick delivery

March 21, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Joanne, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good quality

Great item, great delivery time

March 19, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Raimonda, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Would highly recommend

Prompt delivery and the drivers were so helpful. Will be shopping again

March 18, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Anita, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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