Murphy Furniture Reviews 

483
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and professional delivery service, often highlighting the helpfulness and friendliness of the delivery teams who also provide assembly. People frequently commend the excellent quality of the products, finding items like furniture and mattresses to be sturdy, comfortable, and well-made. The staff, both in-store and online, are widely appreciated for their knowledge, helpfulness, and pleasant demeanor, contributing to a smooth overall service experience. However, some customers also noted issues with product quality, reporting receiving faulty or damaged items and expressing disappointment with overall quality. A few other people also felt that there were occasional problems with delivery communication or product packaging, leading to unexpected delays or items arriving poorly wrapped.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and transparent delivery,... See more

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of ordering and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(483)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Positive experience response

Positive experience response
Great Service,
Great value,
Negative experience response
Wrong delivery of furniture,
Not enough time for Murphys Customer Delivery Service to make a decision about am/pm delivery to our Home,

July 11, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Carl, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Fantastic Company to deal with.

Fantastic Company to deal with.
Ordered online and they kept me informed every step of the way advising how long delivery would take and arranging delivery was a pleasant experience.
Also thank you to the delivery driver who phoned a couple of times once for directions and then to advise a time.

June 4, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Beryl, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 4 out of 5 stars

Sofa/bed

Girl phoned to apologise that they made mistake at warehouse ,and promised sofa would be delivered the following week. Which it was.Have.also bought wardrobe bedroom cabinates,good quality.

July 12, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Driver contacted to let me know when he…

Driver contacted to let me know when he would be here. Then he promptly arrived on time. The product was as described.

June 28, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Patricia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Absolutely brilliant customer service!

Absolutely brilliant customer service!

June 28, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Sinead, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good value efficient

Lovely company
Great delivery guys
Reasonable prices

June 27, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Susan, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very good service

Very good service

June 25, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Eugene, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Highly reccomended

Very helpful staff. Delivery lads were friendly and helpful. The furniture is lovely and good quality and pricing was very reasonable. The option to have the furniture delivered fully assembled was such a time saver too. Would highly reccomend this company

July 11, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very happy

Ordered dining chairs online and not only were they much cheaper than anywhere else but they were amazing quality. Delivery was quick! Would definitely order from them again.

July 2, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Laura, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Go to place for your furniture

Hi, I needed an wardrobe for a small bedroom on the ground floor for my mum who had taken a heart attack and could not use the stairs anymore. It was a rush to get the room ready for her coming home from hospital. Everything was so expensive and our budget was running out. I seen the wardrobe that would be ideal and at the right price. Well the service and delivery was fantastic from start to finish. Thank you Murphy Furniture. I will use again.

June 17, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Jayne, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Malvern 6 drawer head melter !!

I recently bought the Malvern 6 drawer chest online. It arrived in 2 boxes. There is about 50 pieces in it, I have had a terrible time trying to assemble it, you would need 2 people and a drill. Or better still a skilled carpenter!! The whole unit is rubbish anyway, flimsy and bad quality.
Was not worth the effort.
Murphy’s asked me was I happy with my purchase and I said NO definitely not!
They said I could return it and they would issue me a refund less 20% for restocking
So I just decided it wasn’t worth the journey or any more effort on my part

June 25, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Carmel, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Good service

May 16, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Dawn, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Ordered bed and mattress 3 weeks ago

Ordered bed and mattress 3 weeks ago. The only contact I've had is the first email telling me it'll be 1-3 weeks until it's delivered and when they get updates I will be informed. No updates whatsoever and when I call the number they gave for assistance I am put straight to voicemail

July 2, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Oisin, we have passed your review to the warehouse.

Rated 5 out of 5 stars

Value for money

Delivered on time and the bed quality and finish was superb. Will buy again

June 11, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Prateek we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great to respond both my email and…

Great to respond both my email and phone. Prompt delivery. Updates frequently. Used company three times. Always great service

March 6, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Charlotte, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Round glass top dinner table

I bought the Oslo round glass top dining table. It looks exactly as in the picture and it's good quality and sturdy. Ideal for 4, but can accommodate 6 if needed. The glass and skinnier legs make my small dinning area looks bigger and classy.
The delivery was stress free. The table arrived two weeks after I bought it. They called to confirm date and the delivery guys called 20' before they arrived. The guys were lovely, I was in the middle of painting and they were very careful not to touch any fresh paint (thanks a lot!).The table was well packaged and protected, with the top and legs in separate boxes.
Overall I am delighted with my purchase and highly recommend Murphy furniture. Many thanks.

June 19, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Rosa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Fantastic service

Great prices, great service and no drama.
Customer service arranged delivery and changed delivery day without issue (my fault, apologies) and without crazy delivery charges.
I've bought from a couple of their stores and will definitely be a return customer.

June 20, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi John,we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Delivery on schedule

Delivery on schedule - product good

May 20, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Paul, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Excellent value, thank you

Excellent value furniture and the order process was straight forward and the delivery was so quick, thank you

May 18, 2024
Murphy Furniture logo

Reply from Murphy Furniture

Hi Ruairi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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