Murphy's Hair and Beauty Reviews 

357
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers had a great experience with this company, consistently highlighting the exceptional quality of customer service and support. Consumers frequently praise the exceptionally fast delivery times, mentioning that packages usually arrive the very next day and are securely wrapped to prevent damage. Shoppers are also very pleased with the wonderful quality products and the fabulous affordable prices available across the entire online store. However, a minority of people were dissatisfied with certain aspects, noting specific issues such as delivery problems, missing items from orders, a complete lack of tracking numbers, and a strong desire for more diverse postage options.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super fast shipping... See more

Product

Customers had ambiguous experiences with product, as many reviewers highlighted amazing items, fab prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect as always, I love this shop, very fast delivery, The creams are amazing I will continue to order from London to Shropshire arrived next day. Keep up the amazing work Murphy's.

Rated 5 out of 5 stars

Great seller ,had a problem with the delivery but I contacted company and they sorted it out straight away. 😊

Rated 5 out of 5 stars

I’ve used this company a couple of times now - no issues and super fast delivery. Would recommend. More postage options would be ideal.

Rated 5 out of 5 stars

Murphy’s sell good, quality products and deliver on time. Price are reasonable and competitive. I would recommend


Company details

  1. Hair Product Store
  2. also in
  3. Barber Supply Store
  4. Beauty Product Supplier

Information provided by various external sources

Murphy’s Beauty has been providing the best in black, Asian and mixed-race hair care and beauty for over 20 years. Our customers have been with us every step of the way, from one humble hair shop in Brixton to the launch of our online store. Proudly celebrating the beauty and diversity of our communities, we’re dedicated to making our customers not just look good, but feel good too.


Contact info

4.1

Great

TrustScore 4 out of 5

357 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(357)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

All nine items sent were completely…

All nine items sent were completely wrong.
Also the duration spent over this order in total has been a complete time drain.
Seller not recommended

May 12, 2022
Murphy's Hair and Beauty logo

Reply from Murphy's Hair and Beauty

Hi there,
It seems the packaging for this item has been updated. I assure you the product is exactly the same. I hope this is a satisfactory answer, if you have any other concerns please let me know.

Rated 1 out of 5 stars

Steer clear of Murphy’s Hair and Beauty, because if something goes wrong, you’re on your own; they’ll ignore you and you’ll lose your hard earned money!

I never received what I ordered. Tried to get in touch with them several times by email, since they don’t seem to have a phone number where you can reach them, they never got back to me. As unbelievable this may sound, l didn’t get not even a simple reply, let alone a refund! I lost my money doing business with them. Real amateurs; and quite frankly they’re a total joke. Steer clear of Murphy’s Hair and Beauty; that’s my advice to anyone tempted to to buy from them.

April 23, 2022
Rated 2 out of 5 stars

Cheaper prices than most

I received one of two items ordered and had to chase up the whereabouts of the second item. Got a standard email response blaming COVID for the delay in parcel deliveries that is not really relevant now. A few days later I got another email saying that it hadn’t been sent and then another saying it was out of stock and I’d get refunded! This is information that should be shown on the website before the point of purchase to avoid disappointment! Other companies do this so ‘Murphy!’, get your act together! Other than this, good prices and tracked delivery, but not sure I would be bothered to order from them again until they get their stock system sorted out!

March 21, 2022
Rated 2 out of 5 stars

Items arrived however Murphy's left a…

Items arrived however Murphy's left a delivery note for the courier without my consent advising to leave the parcel on the floor. I live in an area that has an open outdoor area (no private garden) where it is not safe to deliver and leave a parcel on the floor luckily I had a decent courier who knocked on the door and advised me of the note and had the decency not to leave the parcel on the floor whereby any stranger could have took it walking by!

February 24, 2022

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