Muscle Food - MuscleFood.com Reviews 

The driver didn't attempt delivery on the friday. Package then arrived Monday at 6pm. It had obviously been sat in the van all day and a warehouse over the weekend as the ice packs were just warm water and all the meat stunk so bad and had all discoloured. Had to take it to the tip. I emailed 5 times and have still not had a reply.

The food was delivered 5 days after it was scheduled all hot and meat starting to rot so all thrown away.
Sent numerous messages to both Muscle foods and DHL with no response.
I am requesting a full refund or the details of where I can escalate the complaint.

Very, very poor communication.
They failed to let me update my delivery address. When my £70.49 delivery finally arrived 2 days late it was £39 short of items.
They are not replying to my emails or ot replacing the missing items.
I'm a 69yr old pensioner who cannot afford the loss.

Some items recieved, attempted to contact several times with no reply! Was 2 days late being delivered! First time ordering will not be doing so again!!

Rancid smelling sausage + Missing 70% of the order. Since entering administration we're unlikely to get a reply from support... Knew something was up when they swapped DPD for DHL.

Good quality food will buy again

Utter rubbish, this company is deluded, they messed up my first ever delivery, like they do everyone else’s, then send some rubbish email, saying about distribution issues, saying contact them to either rearrange delivery or full refund. I wanted a full refund so I responded to the email saying this, however 9 days later in 35 degree heat, the delivery was attempted but I wasn’t in, so it was taken back in 35 degree heat, then sat in a warehouse over night to be delivered in 35 degree heat the next day, I refused it because the lorry has no refrigeration, this company is a joke, they still while writing this haven’t attempted to contact me or indeed refund me.

I’ve now instructed my bank to get the money back for me I’m still waiting for this, all in all it’s been a total waist of time, if you read this my advise is to AVOID THIS COMPANY AT ALL COSTS, save yourself the agro.

Other people say the chicken was green rotten and not worth feeding to animals so BE AWARE

Having had good experiences before this time it was poor. DHL did not deliver on time. Not Muscle Food’s issue but I did contact them to let them know but have had no communication back whatsoever. Therefore the meat arrive spoiled and still no contact from either company.

First time ordering from here..arrived six days late chicken was slimy and smelly..i have emailed but no reply

All the chicken and other meats that I received were kept really well chilled and had good dates on them.
Everything that I have eaten so far has been a good quality.
There was a hiccup with original delivery date, but I was kept informed.

When my order turned up nearly a week late,
The meat I've had so far has been great
Kind regards Peter Davis

food arrived stinky and cold bags were melted all meat went off - have contacted for a refund and no communcation back. terrible never use again £91.00 down the drain

I have already massage you the food was 6 days late and the food smelled and I was not going to feed my children it

Lovely food delivered on time will buy again great price

So far so good the meat is fantastic the chicken is not filled with water the steaks weren't all fatty my partner said the mince was spot on... We will be buying again but maybe a bigger box.

Superb meat as always.

We asked three days prior to delivery for delivery to be delayed by 3 days as we were unable to be in on the original date at short notice. We got an acknowledgement email but no other correspondence. We could find no contact tel phone number. Food was delivered on original date and left exposed to the elements for 3 days resulting in most of the food having to be thrown away. Very disappointed.

DHL didn't deliver the food on the day, wasn't delivered the next day either. 3 days later still not delivered.

Have rejected the delivery and requested a new one from Muscle Food as the meat will now be rancid, a further 3 days later and although the operative has agreed its still not confirmed or sent.

I had to chase my order on the expected delivery date after receiving no dispatch notification or tracking information. MuscleFood then auto emailed to say the order had not yet been shipped and offered me the choice of either a full refund or a delivery date that suited me. I replied the same day requesting the refund, as I had needed the order for that weekend. After making that decision, I filled my freezer with alternative food. I received no substantive response, only automated replies. Instead of honouring the refund I had requested or making any contact, MuscleFood simply sent a replacement on a date that had not been agreed meaning I was out. I made contact several times and to this day have had no response, only ever auto replies. I ultimately had to raise a PayPal dispute, which was decided in my favour after the company failed to engage.