Muscle Food - MuscleFood.com Reviews 

Second time ordering from muscle food, first order was perfect not a problem had chicken, pork, sausages, bacon and a few other things. This time ordered 5kg chicken which smells rotten. Emailed twice and still yet to resolve anything. Yes they vaccuum pack chicken which has a smell to it, didn't have a problem with it last time. This time it smells absolutely disgusting and is not edible and still waiting to resolve this nearly a month after ordering! Will avoid in future!

First batch arrived with chicken that was off. It stunk to high heaven. They asked for pictures of the chicken (which had already been taken to the tip because the smell was that bad and it was sticking the house out) like that was going to tell them how it smelled. They eventually agreed to send replacement chicken and that was sent. I took the day off work to receive it and make sure I got it as fresh as I possibly could. It never arrived. They didn’t even email to say there had been an issue with the delivery. I had to chase it up myself. The third attempt the chicken arrived. It was packaged a week before in Romania. It was borderline on the turn but my wife and I decided it was just about ok. That decision was swayed by the fact that I had just about enough of dealing with their shambolic customer service. We had had enough. I hate writing bad reviews, but there is nothing else I can do here. Terrible product and terrible customer service.

Product is good, however takes a lot of processing to remove the additional liquid and smell from vacuuming process. We had to leave it to air out for APPX 30minutes and salt brine to remove excess water. Very good value if you have the time though.
My delivery also arrived a week later than the date I had scheduled, and I was only informed of the delay in the afternoon of the day it was due.

Not the best experience at the start, however, I'm willing to give it another go. We all have off days!

Never got my order

I didn't receive my order, stayed home for two fulls days to be told it was refused at the door when no one bloody knocked. Worse thing ever, also no refund so payed for something I never received even when I have two pound children replying on me !! Never again

It was stunning fairplay

The chicken was unfortunately putrid when opened even though in date. I have sent a customer complaints and have heard nothing in return

Half of order missing. Chicken had putrid smell. Absolutely no contact back after many messages sent. Will never use again, have used them a while so very upset wirh their appalling behaviour

If I could give zero stars, I would.

I placed and paid for an order (#562284) back on July 21st, and as of today, I still have no food, no tracking, and complete silence from customer support.

The delivery timeline on this single order has been a complete nightmare:

Multiple failed delivery attempts and total disregard for customer schedule preferences.

After back-and-forth emails, Muscle Food explicitly agreed to deliver my order on August 3rd.

I arranged my work schedule to work from home specifically to receive it. It never arrived.

No update email, no delay notification, no tracking details, and zero communication. To make matters worse, Muscle Food offers no phone line, forcing customers to send emails into a void and wait days for responses that never come.

Unfortunately, this isn't a isolated issue. A previous order arrived with items completely opened and destroyed inside the box. I gave them the benefit of the doubt then, but this level of incompetence and total disregard for paying customers is appalling.

Failing to deliver agreed goods with zero communication is a clear breach of the Consumer Rights Act 2015. If you value your time, money, and sanity, buy your prep/food elsewhere. Avoid.

On 24 Jul I was informed order 558417 would not be delivered on time. You contacted me 24 Jul 1553 asking for me to choose a delivery date that suited me. I replied at 1559 and never received a reply. 27 Jul 1334 you told me I would have delivery 30 Jul and at 1347 I asked if the delayed product would be fresh. Again, I never received a reply and you had arbitrarily chosen the date and time of delivery. The customer service has been very poor throughout this ordering process.

Started off very happy. Decided to begin a regular subscription. After that I noticed the dates on the meat started to get closer and closer to expiry every time they were delivered. Then they started just blatantly missing items out of the order and charging me for them anyway. The latest order was short 5KG of chicken!

They charge you for your subscription then deliver your food a week later with about 3 days until it’s all out of date.

The chicken is full of cartilage, bones, tendons and fat and they pump it so full of water you’re probably actually only getting about as much as you would in a supermarket anyway.

Customer service is none existent, I’d do yourself a favour and avoid these lot at all costs

Arrived almost a week late. Not very good quality. We'll not purchase again sorry.

Order was late (still haven’t received it)
Emailed support via the website to explain that I was a bit concerned about the food taking so long to come to me and if it would still be safe to use.
I’ve had no acknowledgment or reply. I still don’t have the order but the money was taken from my account.

I have sent in a complaint to customer service support and they have not replied
My order was shipped short and I am missing
2x sirloin and 1x2.5kg chicken still waiting for the reply

They haven’t replied to any of my emails. My hamper arrived missing all of the chicken products.
If a representative from Muscle Foods is reading this, could you please get in touch with me so we can rectify my missing items

My order was late and it wasn't frozen , I didn't eat some of it . So I was very disappointed , this has not happened before . Thank you .

Muscle meat is such a good product the quality is never any different amd FOT a family you give good portions at a better price quality and delivery than anyone else as most supermarket bulk supplies are still not a match and healthy version

This is the 2nd order in a row that wasn’t dispatched or delivered on time. It ended up arriving a week late, no offer of a discount or anything as means of an apology. Poor service and starting to see a pattern.

Food came over a week late plus Four days in shipping transit. only to be delivered smelly rotten meat. Muscle food are hard to contact and they don’t reply more then they do reply. Send you you loads of spam mail.