MUSE.holiday Reviews 

Fast response. Great comunication about all our needs. Polite and professional.

Our travel troubles began immediately upon arrival when the apartment we rented through MUSE was frigid. We booked for 21 days but only stood for two days, due to the lack of heat in the apartment. I politely requested a refund from MUSE, highlighting our financial losses and the landlord's apparent penny-pinching compared to our previous experience down the street. Their team was responsive at first, forwarding the issue to administration and expressing sympathy. But after a weekend wait, the verdict came - no refund.

As managers, shouldn't they advocate for guests or vet properties better? MUSE's handling reeks of poor business practice - prioritizing rigid policies over guest well-being, especially for vulnerable travelers such as myself, a person with asthma and COPD.

Fellow travelers, beware - book elsewhere if warmth and fairness matter to you.

Accommodation hardware: 4.5/5
Muse Holiday service: 0.5/5
Let’s get straight to the point: if you’re not the super patient type or don’t have time to communicate with them, just book somewhere else.
I spent a ridiculous amount of effort emailing and chasing them for replies—it honestly felt like even their own department manager was trying to push things forward on their end.

1. I completed the online check-in form a week before arrival. The system stated I would receive an info folder (apparently a 20+ page PDF), or that I could download it via a link—but neither worked. I emailed to ask how to proceed with check-in.
2. Since we were arriving after office hours, they arranged a late check-in and sent a link to pay the city tax. However, after I paid, they didn’t follow up with instructions for key collection, so I had to email again. They replied that the mailbox code would be provided on the day of arrival.
3. On the day itself, I still hadn’t received any code. I emailed again around 5 PM. An hour later, they called me—asking for the city tax, which I had already paid several days prior. After checking, they confirmed the payment and finally sent the mailbox code.
4. The promised info folder never arrived. When I followed up, I was told it was being updated. Without the PDF, we had to call just to ask for the Wi-Fi password.
5. I had also asked about toiletries. They answered, “Each property provides different amenities. If you want to know, we can check for you.” So I replied asking them to confirm, and they said there would be some—but none were there when we arrived. When I asked again, they explained that it was up to the owner and may not be included.

Overall, I exchanged over 10 emails just to get the most basic information. It felt more like I was handling their customer support than being a guest. If you’re okay with that, the apartment itself is quite nice—my travel companions were happy with it. But the management company definitely needs to improve its communication and internal coordination.

We rented a 10-people chalet from Muse last winter. We had some problems and unfortunately, the communication with Muse was terrible. They do not answer messages, say they will reply and then don't and are not helpful with solving problems. If everything is good with your stay, you may not have to talk to them and have a good experience. If you are less lucky and need their support - good luck! Book with them at your own risk.

Absolutely perfect experience with MUSE.holiday! The accommodation was stunning, spotless, and in the perfect location on the slopes of Selva. Acess was with a key code, that way i had not to worry about loosing the key. All in all it was seamless af and special compliments to the guy on the phone -so helpful, friendly, and always ready to go above and beyond. Can’t wait to book again

Description accommodation not correct . Not helpful. Not emphatic. No service.
So keep the money and loose the client.

Best property management agency in the Dolomites. Renting my apartments with them.