Your website is hard to navigate. That was a huge problem for me being a senior citizen with low tech understanding. I finally got into contact by texts with a human. That helped I just don’t like t... See more
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Review summary
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Based on these reviews
The customer service is top notch - very helpful and responsive. I found that placing my order was very easy, and there’s a whole community of help and support through the app. I think I just have rea... See more
Company replied
I reached out to customer service regarding some of the products that I purchased. I was not happy with the side effects my skin was having. Even though I was not able to get a refund, which I totall... See more
Company replied
The customer service were great, they responded right away after sending the wrong items and credited for the amount to be used in my next billing cycle. I will say, however, the product itself is... See more
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Company details
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
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Great products
Great products, great doctors, exceptional customer service, the doctor replies in a minute. This is my experience.
Thank you Musely.
March 23, 2026
Reply from Musely
Thank you for your review! At Musely, we aim to make dermatology more easily accessible by providing access to medications and Board-Certified Dermatologists through Telehealth. We're happy to hear you have found this to be the case. 🥰
I just started in February
I just started in February. I started out using it n then waiting 3 days for about 3 weeks n then every 2 days. As im older I did not want peeling My skin is softer n I now use it every other day n so far so good. My skin is softer n im pleased.
March 22, 2026
Reply from Musely
Thank you for your review! We're so happy to hear you enjoy your medication and your results. 🥰
Reply from Musely
We appreciate the love of our Support Team, we love them too! :)
worth the purchase
I was a little worried about purchasing this product. My concerns were how hard is it to order? what product should I order? Will it work? To my surprise it was easy to order. A doctor actually can adjust your product to suit you, and after a few weeks I did see an improvement to my skin. You have to do check-ins with the E-nurse with concerns, which are answered by a bot, however in hindsight the answers given were correct. So far the experience has been great.
March 22, 2026
Reply from Musely
Thank you so much for sharing your experience, we really appreciate your honesty! We’re especially glad you’re seeing improvements in your skin and that the personalized care has made a difference. We also appreciate your feedback about the E-nurse check-ins, our goal is always to provide helpful, accurate guidance as quickly as possible. :)
The customer service is top notch
The customer service is top notch - very helpful and responsive. I found that placing my order was very easy, and there’s a whole community of help and support through the app. I think I just have really tough, stubborn facial hair that needs more attention than a topical cream.
March 19, 2026
Reply from Musely
We appreciate your feedback and are glad that you found our Support Team and ordering process helpful. We're also happy to hear you've found support with our Community Page. :)
Five stars for customer service within…
Five stars for customer service within the company, they are great at responding quickly to your questions and providing helpful answers.
A loss of two stars because I had a defective bottle and they wouldn't replace it because it had been more than 30 days since I had received it. They tend to come earlier than I need, so I didn't even think to test the bottle when I got it even if I didn't need it yet. So just a heads up, test your bottles when they arrive to make sure they work! And I do understand that you can adjust the arrival of your bottle, but it's hard to get that down to a perfect science. :) still, I recommend this company and the product, just test your bottles when they arrive!
March 20, 2026
Reply from Musely
Thank you so much for your kind words about our Support Team, we really appreciate it! 😊We’re sorry to hear about the issue with your bottle and understand how frustrating that can be. Your feedback is valuable, and we’ll be sure to share it with our team as we continue to improve. Thanks again for your recommendation, we’re always here if you need anything!
Bad business practices AND Product left my skin very very dry
Product left my skin very very dry. Tried it for two weeks and I had flakes all over. Their 'guarantee' is only good if you use it for 60 days. Why would you do that for something that is making your skin flake off and be very itchy after two weeks? Plus their website makes it EXTREMELY difficult to get help from a real person or find how to cancel. Bad business practice and deceptive.
March 23, 2026
Unprompted review
Reply from Musely
Thank you for sharing your feedback! We are so sorry to hear that you experienced flaky and itchy skin. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations!
We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Does not disappoint
I used the spot cream for several months. It does deliver what it claims. In addition to that, my skin overall looks fresher and brighter. I did peel off several layers over time and softer skin replaced that dull look I had before. I will definitely be trying their other products as well.
March 18, 2026
Reply from Musely
We're happy to hear that you are loving The Spot Cream! It's great to know your skin looks fresher and brighter. We appreciate you sharing your positive experience and hope you enjoy our other products, too.
The hair growth products used worked
The hair growth products used worked. My hair was thicker and fuller
March 17, 2026
Reply from Musely
We're so glad to hear that you're loving your treatment! Thank you for your positive review! :)
Not so great customer service
It took so long to get my order because I was given the wrong tracking number. It was hard to get in contact with Musely, I think it's time they set up a phone number with customer service agents. Also I ordered 2 month supply and only got 1. Still waiting for a response from them. I can't say about the product yet because I just received it today, but I'm hopeful.
March 18, 2026
Reply from Musely
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
This works!
I’ve recently started using “no more needles” and so far, I love it! I have seen improvement with my wrinkles and will continue to use consistently. I look forward to seeing continued improvement. The Hydro Biotic cream is heaven! Makes my skin so smooth and hydrated. Love it!!!
March 21, 2026
Reply from Musely
We're so glad to hear that you're loving your treatment! Thank you so much for your positive review! :)
I already paid for my treatment and…
I already paid for my treatment and decided to try an alternate treatment- it is IMPOSSIBLE to get through to someone who can help me switch.
January 15, 2026
Unprompted review
Reply from Musely
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
We're happy to hear you're enjoying your Musely journey! Thank you for your review. 🙏
I have some really stubborn dark spots…
I have some really stubborn dark spots on my face that have been there for 40 years or more. I’ve tried every OTC product I could find with no results. I’ve been using the Spot Cream for four months now, and I’m finally seeing improvement. Some people see results sooner, but I think it took me longer because my spots have been there for so long. I’m in this for as long as it takes to get rid of these spots that I have hated most of my adult life. The Musely support team is quick to respond and help if you have any problems.
March 20, 2026
Reply from Musely
We're so happy to hear Musely was able to provide the results you've spent years looking for! If you ever have questions, please let us know, and Musely Support would be happy to assist. 😊
They are not honest about changing my…
They are not honest about changing my situation. They just want to make money as much as possible. Am like a cow to them so they milk me as long as possible.
June 1, 2025
Unprompted review
Reply from Musely
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
I am using anti aging cream
I am using anti aging cream, the customer service is very good, the entire team including doctors are very professional and they always give prompt and immediate response to any query. Overall I am very happy and satisfied with the product .
March 19, 2026
Reply from Musely
We're so happy to hear you love your Musely experience! If you ever have questions, you can always let Musely Support know. 😊
Great communication
The communication between customer service and the doctor have been outstanding. I recently started the products so I’m still not sure on how they will work but I know they take time to do the job and ingredients look good plus shipping was quick.
March 18, 2026
Reply from Musely
Thank you for your review! We're so happy to hear you've enjoyed your Musely journey so far, and we're excited for you to begin using the treatment. 😊
This company is an absolute SCAM!!
This company is an absolute SCAM!!! Their website will not let you cancel their subscription they have no customer service number or email for support. They advertise a 60 money back guarantee on their website yet nowhere does it say how to process it. It’s all a SCAM! I had to cancel my card for them to stop billing me I had to go into Instagram and go on their page to have someone cancel my subscription. It’s an Absolute SCAM
March 11, 2026
Unprompted review
Reply from Musely
Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. Our refund terms, including the 60-Day Result Guarantee, are designed to prioritize transparency and are detailed during the ordering process and throughout treatment.
If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further!
Quick response time.amazing products.
March 15, 2026
Reply from Musely
Thank you for your review! We're happy to hear you enjoyed the Musely experience and medications. 😊
I’m 76 years old
I’m 76 years old! I explained that I need to do things over the phone! I wanted to schedule a Doctors appointment so I could order shin care aging products. I went through a lot of trouble to get you to call me! Today is over 24 hours still no phone call! That was after filling out the form! Plus going through live chat.
You don’t make things easy plus you certainly don’t care that I want to start using your products!
March 18, 2026
Reply from Musely
Hi Charlene, we’re really sorry for the frustration you’ve experienced. That’s definitely not the experience we want for you, especially after the time and effort you put in to request a call. We completely understand your preference to handle things over the phone, and we truly appreciate your patience. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
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