Your website is hard to navigate. That was a huge problem for me being a senior citizen with low tech understanding. I finally got into contact by texts with a human. That helped I just don’t like t... See more
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Review summary
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Based on these reviews
The customer service is top notch - very helpful and responsive. I found that placing my order was very easy, and there’s a whole community of help and support through the app. I think I just have rea... See more
Company replied
I reached out to customer service regarding some of the products that I purchased. I was not happy with the side effects my skin was having. Even though I was not able to get a refund, which I totall... See more
Company replied
The customer service were great, they responded right away after sending the wrong items and credited for the amount to be used in my next billing cycle. I will say, however, the product itself is... See more
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Company details
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
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Great customer service
Thank you so much for replacing the treatment that would not come out of the bottle!
March 18, 2026
Reply from Musely
We are so happy that our Support Team was of so much assistance! :)
I purchased the hair growth serum and…
I purchased the hair growth serum and was not happy with it. The serum is oily and dries leaving the hair crispy. There is no way to brush through it without breaking the hair. Plus I had to shampoo every day to get it out not good for thinning hair. When I asked the doctor about it she told me to use over the counter minoxidil instead(!!!). I don't know if the serum actually works as I did not use it long enough. They did refund my $99.
February 1, 2026
Unprompted review
Reply from Musely
Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the feeling of your treatment!
If you ever want additional assistance, please visit our Help Center or reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support referencing #Trustpilot. We’d be happy to assist and ensure your satisfaction.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you for your review! At Musely, we aim to make dermatology more easily accessible. 😊
Great experience Quick response and they took me back I…
Quick response and they took me back I so appreciate them pls thank u..
March 18, 2026
Reply from Musely
Thank you for your review! We're happy to hear you enjoy the Musely experience. 😊
Expensive product
Expensive product. It took 6 months to show growth but I still lost hair by end of year. Not renewing. Not worth it. Trying home remedies like tea tree and scalp massage.
March 18, 2025
Reply from Musely
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that hair loss results can commonly take 6-8 months!
If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
I have never received such irritation…
I have never received such irritation from a skin care product in over 40 years. Under my eyes is red and flakey after only 2 days on the product. There are no 60 day guarantee on the products I purchased so I am out a few hundred dollars. Buyer beware.
March 18, 2026
Unprompted review
Reply from Musely
Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction.
Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
We're happy to hear you enjoyed the overall Musely experience. If you ever have questions, you can always reach out to your designated doctor or Musely Support!
This stuff makes me look ten years…
This stuff makes me look ten years younger!!!! My fav!!
March 14, 2026
Reply from Musely
We're so happy to hear you love your results! Thank you for your review. ❤️
EEverything that you read or are told…
Everything that you read or are told about Musely is truth. Amazing products that deliver wonderful/amazing positive changes for your skin.
March 12, 2026
Reply from Musely
Thank you for your review, we're so happy to hear that you love your treatments and results! 🥰
I ordered the eye serum
I ordered the eye serum, but I was told I MUST send a picture, which I couldn't because my phone broke. So, okay, I cancelled and on my credit card bill was a charge for $101 from Musely. For what? I cancelled a few hours after I ordered it. This is unethical behavior.
March 11, 2026
Unprompted review
Reply from Musely
Thank you for your feedback, and we apologize for any misunderstanding regarding the ordering process, including photo uploading. Photos are legally required in order for your designated doctor to prescribe you a treatment.
Additionally, we apologize you are having issues with your refund and we would like to assist with this. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. We are happy to help ensure your experience meets your expectations.
Thank you so much and we look forward to having the opportunity to assist you further!
Your ad was misleading
Your ad was misleading. I will be posting a negative review on Trust Pilot.
March 15, 2026
Reply from Musely
We’re really sorry to hear this, this isn’t the experience we aim to provide. We do our best to be clear and transparent. We’d love to learn more and help make things right, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Get Ready to Amaze
I’ll be 80 this year and have never found anything for dark spots…’til Musely. I didn’t even realize how well it was working until I updated my before/after pics. WOW
March 15, 2026
Reply from Musely
We're so happy to hear that you've finally found something that works for you! It's wonderful that you're seeing such positive results and noticing a real difference. Thanks for sharing!
I have been using the Private Cream and…
I have been using the Private Cream and it has been my holy grail. At first maybe my first month or so of trying every night, I haven’t seen any progress. But I didn’t even notice after few more weeks, it was shocking that it actually worked. And I’m eager to finish the whole treatment.
March 13, 2026
Reply from Musely
We are so happy to hear that you're enjoying your results with your treatment! Thank you for your positive review! :)
The products are amazing and the…
The products are amazing and the customer service is always helpful!
March 10, 2026
Reply from Musely
Thank you for your review, we're so happy to hear that! If you ever need assistance, Musely Support is happy to help. 🥰
I love the anti-aging cream
I love the anti-aging cream! It’s definitely a game changer! Refills are so easy, and I love the fact that there is a doctor I can consult. And the reward program is an added benefit!
March 10, 2026
Reply from Musely
We're so happy to hear you love The Anti-Aging Cream, as well as the overall Musely experience! We aim to make dermatology more easily accessible. 😊
Very very helpful most especially a big…
Very very helpful most especially a big help to me to cancel my MUSELY subscription since I’m out of the country.
March 13, 2026
Reply from Musely
Thank you for your review! Musely Support is always happy to assist. 😊
I started the program one day ago
I started the program one day ago, so I can't speak to how well the products work. I can say that the dermatologist responded to my questions promptly. I will gladly chime back in and share my story when I have hopefully have a success story to share.
March 11, 2026
Reply from Musely
We're happy to hear you've enjoyed the process so far! We wish you the best with your treatment, don’t forget to use eNurse Check-Ups for guidance during the first 60 days of your treatment. 🙂
I received a pump that was defective
I received a pump that was defective. After an email to their support team and a live chat with a representative they are replacing the bottle. Let’s hope this time the pump works.
March 2, 2026
Reply from Musely
We're sorry to hear you initial pump didn't work, but Musely Support is always happy to provide a resolution! Please don't hesitate to reach back out to them if further assistance is needed for this or other concerns. 😊
Reply from Musely
Thank you! We're happy to hear you've loved your treatments and support. 😊
The product made the experience great
The product made the experience great , not the ordering, the ordering is very difficult.
March 9, 2026
Reply from Musely
We're sorry to hear you experienced difficulty while ordering! Our website and app include instructions, and Musely Support is always happy to help. 😊
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