Your website is hard to navigate. That was a huge problem for me being a senior citizen with low tech understanding. I finally got into contact by texts with a human. That helped I just don’t like t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service is top notch - very helpful and responsive. I found that placing my order was very easy, and there’s a whole community of help and support through the app. I think I just have rea... See more
Company replied
I reached out to customer service regarding some of the products that I purchased. I was not happy with the side effects my skin was having. Even though I was not able to get a refund, which I totall... See more
Company replied
The customer service were great, they responded right away after sending the wrong items and credited for the amount to be used in my next billing cycle. I will say, however, the product itself is... See more
Company replied
Company details
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product made the experience great
The product made the experience great , not the ordering, the ordering is very difficult.
March 9, 2026
Reply from Musely
We're sorry to hear you experienced difficulty while ordering! Our website and app include instructions, and Musely Support is always happy to help. 😊
Reply from Musely
Thank you, we're happy to hear you've loved your Musely experience!
Musely has been such an easy company to…
Musely has been such an easy company to work with and I’m loving the results I’ve seen from my products so far.
March 12, 2026
Reply from Musely
Thank you for your review! At Musely, we aim to make dermatology more easily accessible. We're happy to hear we have achieved this. 😊
Fixed my issue and was very nice
March 8, 2026
Reply from Musely
Musely Support is always happy to help! If you need assistance in the future, you can always reach back out. 😊
Reply from Musely
We are so happy to hear that you are loving your treatment! Thank you for sharing your experience!
Fast refund
I made a mistake and ordered the face cream and musely acted really fast as to getting my refund to me.
March 8, 2026
Reply from Musely
We are so happy to hear that your issue was resolved so quickly, thank you for sharing your experience. :)
products work
products work, especially the 'spot' remover!
Also, customer service was terrific when I had an issue with the pump not dispensing product, by sending me a new bottle
March 7, 2026
Reply from Musely
Thank you for your review, we're so happy to hear that you love your medications and the overall Musely experience! Our Support team is always happy to help. 😊
Reply from Musely
Thank you for your review, we're happy to hear you love your results! 🥰
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Musely. Their customer service is responsive and caring, the medical providers are knowledgeable and attentive, and the entire process is incredibly easy and convenient. From consultation to treatment, everything feels streamlined and well organized. It’s refreshing to work with a company that makes quality skincare both accessible and simple.
March 8, 2026
Reply from Musely
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Musely. We truly appreciate you taking the time to share your feedback and are so glad to be part of your skincare routine.
Reply from Musely
We are so happy to hear you are loving your designated doctor's response time and advice! We appreciate you. :)
Musely has been engaged and helpful…
Musely has been engaged and helpful towards the health of my skin.
March 5, 2026
Reply from Musely
We're glad you feel Musely has been so helpful and engaged in supporting your skin's health. Thank you for sharing your positive experience!
Fast trouble shooting and resolution
The online chat helped trouble shoot a problem within minutes! It was fast and easy to use.
March 3, 2026
Reply from Musely
We are so happy to hear that this feature on our website was so helpful! :) Thank you for your review.
it took a month to get my eyelash…
it took a month to get my eyelash syrup. I had to file a claim on PayPal otherwise I’ve never would’ve received it. Don’t buy anything from this company.
February 20, 2026
Unprompted review
Reply from Musely
Hi Fern! We are so sorry to hear that you had a delay in receiving your treatment. We would like to make this right, we kindly ask that you reach out to our Support Team at musely.com/gethelp for assistance with this and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
We love to hear that you issue was resolved Melissa, thank you for sharing your experience! :)
Reply from Musely
Thank you for your kind review, we so appreciate it! :)
Great products and an amazing results!!!
March 4, 2026
Reply from Musely
We love to hear that you are loving your results, thank you for being a part of the Musely Community :)
I like the products as I have been…
I like the products as I have been using them, however, I find them now too pricey so I have to lessen my purchase being on one income category.
March 8, 2026
Reply from Musely
We are so happy to hear that you are loving your treatment. We value your feedback, please note that you can visit our Help Center to read about Musely Referrals and Musely Cashback. These are ways to save on future refills! :)
Reply from Musely
We appreciate you taking the time to share your thoughts, and we're so glad to hear that you had a great experience. :)
excellent customer service
excellent customer service, quick response and it doesnt seem like im just a number, they really seem like they care about customer satisfaction
March 6, 2026
Reply from Musely
Thank you for your review! At Musely, we understand that each individual is different, and aim to give personalized care. 🥰
So far so good
So far so good!
Easy to interact with the teledoc via app and the medication arrived on time and seems to be showing results after about a month (which is earlier than expected)
March 6, 2026
Reply from Musely
We're happy to hear you loved the Musely experience and that you're seeing results so soon! ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.