Musicbed Reviews 352

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers were dissatisfied with the subscription model, specifically mentioning issues with automatic renewals and difficulty canceling. A few people also reported problems with licenses being claimed and a lack of responsiveness from support regarding these specific issues.

What people talk about most

Customer service

People report positive experiences with customer service. Many reviewers highlight the helpfulness,... See more

Response time

Clients share positive opinions on response time, consistently praising the speed and helpfulness of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Service

Consumers find service to be positive, with many praising the genuinely amazing customer support and helpful... See more

Subscription

Users describe ambiguous interactions with subscription. While some customers praise the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very prompt in response, Courteous and professional “after one year of regrettably not being able to keep up my long standing subscription (due to personal financial difficulties), It’s now... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Quick to reply and addressed some specific issues we had very clearly. Much easier to work with a company that cares for customer service. such as Musicbed, as most other compa... See more

Company replied

Rated 5 out of 5 stars

Great experience with them overall! I really appreciated the fact that once I subscribed to their platform they setup an intro call with me. On this call they walked me through everything in grea... See more

Company replied

Rated 5 out of 5 stars

Musicbed offers premium quality songs. Their annual contests are a real boom for creators to compete in international level contests. For my Film Academy, Film4EVER, this has translated to a huge exp... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

License Music for Unforgettable Moments! Pairing the right music with the moving picture creates a moment that changes everything. Discover a highly curated roster of label-quality musicians and composers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

352 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had forgotten to cancel my…

I had forgotten to cancel my subscription after the free trial but luckily Jeremy kindly cancelled my subscription.

March 10, 2026
Unprompted review
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Reply from Musicbed

Our pleasure to help Genevieve! Thanks for leaving a review! Jeremy will be glad to hear you appreciated his support. Have a great day!

Rated 5 out of 5 stars

Super helpful!

I had made a mistake in my purchase, and MusicBed was super helpful in getting it all corrected ~ Thank you

March 3, 2026
Unprompted review
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Reply from Musicbed

Thanks for stopping by Karl! Our team is always happy to help. Have a great day!

Rated 5 out of 5 stars

Fast, Professional Support from Musicbed

I had a YouTube copyright claim appear on a video even though the music was properly licensed through my Musicbed account. I reached out to their support team and Allyson responded quickly, clearly, and resolved the issue right away.

The whole process was smooth and professional, and it’s great knowing there’s a responsive team behind the platform when questions come up. Really appreciate the help and the excellent customer support.

March 4, 2026
Unprompted review
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Reply from Musicbed

Thanks so much for stopping by to leave a review Mike! We really do appreciate it, and I know Allyson will be glad to hear you were happy with the interaction!

We are always here for you when a question or concern arises. Don't hesitate to reach out. We'll look forward to your next project!

Rated 5 out of 5 stars

Great platform and helpful support

I used Musicbed for a project and had a really good experience. The platform worked smoothly, I found the track I needed pretty quickly, and everything was straightforward.

I also want to mention their customer support. I forgot to cancel my free trial in time and reached out to them - they were very understanding and handled it professionally. The communication felt personal and helpful, not automated.

Overall, a great experience.

February 27, 2026
Unprompted review
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Reply from Musicbed

Thanks a ton Ozzy! Your review really means a lot to us. An excellent catalog and real-life, personal support is in our DNA! Glad it made for a great experience for you.

Have a wonderful day!

Rated 5 out of 5 stars

Beautiful Music, Helpful and Friendly Customer Service

Musicbed not only offers beautiful, quality music, they also have fantastic customer service. I work for a non-profit and when I reached out about getting a discount, they got back to me straightaway and gave me a coupon code. Grateful for their services!

February 25, 2026
Unprompted review
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Reply from Musicbed

Thanks so much for your review Naphtali! Glad you love the catalog and our service! Our aim is always to find the perfect plan that suits you. Please let us know if you ever need assistance!

Rated 5 out of 5 stars

RESPONSIVE AND PROFESSIONAL

allyson was very responsive and very professional....If she's the face of this company, I wanna see what's behind the curtain and I invite you to do the same...give em a try...tell em Terywayne sent cha.

February 26, 2026
Unprompted review
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Reply from Musicbed

Thank you for the shoutout Tery! And Allyson will be pleased to hear you appreciated her help. Have a wonderful day!

Rated 5 out of 5 stars

Great Service

Great Service - more costly than others but this is where I find ALL my songs - so therefore worth the money (I am a wedding photographer!). Customer Service team very prompt and quick to help! Highly recommend

February 26, 2026
Unprompted review
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Reply from Musicbed

Thank you so much Sarah Jane! So glad to hear that our artists make an impact on the final product for your couples! Please don't hesitate to reach out any time we can assist.

Rated 4 out of 5 stars

The issue was solved

The issue was solved, but it took 5 days so I lost revenue.

February 23, 2026
Unprompted review
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Reply from Musicbed

Thanks for taking the time to leave a review Alan! Most claims will clear within moments, but there are instances where a third-party claim lingers. I believe Allyson chatted through a few potential solutions with you to protect your revenue in case this ever occurs again, but I'd be more than happy to go into more detail with you one-on-one! Feel free to shoot us an email and ask for Grant if you'd like more information.

We are always working on making the claim clearance process as smooth as possible, and we've recently launched an initiative to adjust our catalog to reduce claims like the one you experienced!

Thanks again for taking the time, don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent Customer Support!

This was one of the best customer support experiences I've had. I spoke with Jeremy - he took the time to explain answers clearly to every one of my questions; he seemed genuinely interested in my project; and even remembered me when I called back to follow up on our conversation a few weeks later. What I most appreciated was his personableness. Thank you, MusicBed, for excellent customer support!!

February 24, 2026
Unprompted review
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Reply from Musicbed

Thank you so much for your feedback Kristy! I'm certain this will make Jeremy's day! Feel free to give us a holler any time we can help and you can expect the same excellent support. We look forward to your next project!

Rated 5 out of 5 stars

Sydney Nelson was extremely helpful…

Sydney Nelson was extremely helpful with my problem, I've been searching for a specific song to utilize for my project for some time. I decided to use the live chat feature and ask for help, Sydney took the time to listen to my problem, search for the song I was trying to find the name to, and she found it quickly. All the while being kind and friendly.

February 18, 2026
Unprompted review
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Reply from Musicbed

Thank you so much for your feedback Jonah! Sydney will be happy to hear you appreciated her help! Don't hesitate to give us a holler anytime we can assist.

Rated 2 out of 5 stars

Mostly Negative

The Pros: Musicbed works quickly to resolve copyright issues I have when posting to YouTube. But thats the only good.

The Cons: I have copyright issues EVERY SINGLE TIME I post to Youtube. Every. Single. Time. Their music library is the same as Epidemic Sound- and I rarely had issues when posting to YouTube with Epidemic Sound. Music Bed has ZERO sound effects- unless you wan to pay extra for it. Epidemic Sound includes free sound effects. Music Bed is literally THREE TIMES as much as competitors and I have copyright issues, no change in music quality and zero sound effects. I would never use Music Bed again. It's been a complete pain in the a** to use them.

Also, just finding music is difficult. I can't just type in a genre or hashtag to find music related to popular band on Music Bed. I get either no results or low results. It was easier for me to find music by genre and music sounding like popular bands on other platforms.

Conclusion: Save 3x the amount of money and get the same music library from other sources that have no-copyright songs. You'll get just expansive of a library, same music, ACTUAL sound effects without having to pay extra and zero copyright strikes when you upload to YouTube. And AGAIN- you'll save over $200 when using other sites.

February 16, 2026
Unprompted review
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Reply from Musicbed

Hey Erik, thank you for taking the time to share this. I’m sorry to hear how frustrating the copyright claims and search experience have been.

I'm partnering with my team now to investigate why you've experienced consistent copyright claims on your videos. Our system is designed to clear claims automatically when licenses are in place, so I definitely want to understand why this hasn’t been happening in your case and make sure it’s resolved. We are also launching an initiative to comb our catalog for songs that get claimed frequently even when licensing is 100% in order.

I totally understand your concern about pricing, and don't blame you at all for wanting to critically evaluate what you're getting for the cost! One reason our pricing is a bit higher is that every Musicbed artist is a real, authentic musician and not a stock music producer. They maintain ownership of their work which is why our catalog is not copyright-free, but we believe this empowers artists to put more heart and soul into their music!

While quality is subjective, we are confident that our artists create the best music available for licensing. What is not subjective, however, is the breadth of our catalog! We have well over 70,000 songs and counting.

I appreciate your feedback on our search tools- we are actively improving our search features as we speak, which should greatly enhance the search experience. In the meantime, we gladly offer tailored song-search help if you ever need it!

Thanks again for taking the time to drop your thoughts. Please feel free to reach out to support@musicbed.com and ask for Grant. I'd be more than happy to chat with you directly!

Rated 5 out of 5 stars

Prompt Service

I appreciate how promptly and professionally the team handled my request. They responded quickly, offered a considerate alternative.

Excellent customer service and highly professional support.

February 14, 2026
Unprompted review
Musicbed logo

Reply from Musicbed

Thanks for your feedback Jason! Our goal is always tailor-made solutions that fit your situation rather than a one-size approach. Glad we could make it work for you!

Rated 5 out of 5 stars

Really great experience with clearances

Really great experience working with the team at Musicbed on quickly getting clearances, whenever I did run in to problems on YouTube. The selection of music is top tier!

February 13, 2026
Unprompted review
Musicbed logo

Reply from Musicbed

Thank you so much for taking the time to drop us a review Jeff! Glad to hear you've appreciated our claim clearance process! Please let us know any time we can assist. We'll look forward to your next video!

Rated 5 out of 5 stars

I’ve already been a big fan of Musicbed…

I’ve already been a big fan of Musicbed for a while because the quality of their music and licensing makes my workflow so much easier as a creator. Recently, I realized I accidentally had two separate accounts both charging monthly, and their customer service handled it incredibly well. They responded quickly, fixed the issue without any hassle, and refunded everything without giving me the runaround. That level of support honestly stood out to me. Great platform, amazing music, and customer service that actually takes care of you when something goes wrong. Highly recommend.

February 10, 2026
Unprompted review
Musicbed logo

Reply from Musicbed

Hi Raven! Really happy to hear our support team made a positive impact on your experience with Musicbed! Don't hesitate to reach out anytime we can be of assistance, it really is our pleasure! And keep an eye out for upcoming features- we've got some tools in the pipeline that will make your workflow even easier! Have an awesome day.

Rated 5 out of 5 stars

Music is amazing

Music is amazing, and service is even better - slightly expensive but nothing competes.

February 11, 2026
Unprompted review
Musicbed logo

Reply from Musicbed

Thank you so much for your review Olivia! Our league-of-it's-own catalog and real-live-person expert, local service are what make us who we are! So glad they stood out to you. So glad you recognize the quality as well. Have a fantastic day!

Rated 5 out of 5 stars

Amazing experience with Musicbed

For two consecutive years, I’ve had a wonderful experience with Musicbed, especially with Jeremy. He has been extremely professional in guiding me toward exactly what I needed and has great knowledge of the field, helping me resolve my needs.

February 11, 2026
Unprompted review
Musicbed logo

Reply from Musicbed

Thank you so much Sol! Your feedback means a lot to us, and Jeremy will be glad to hear you've had a great experience! Our support team takes pride in friendly, expert service. We hope to continue partnering with you!

Rated 3 out of 5 stars

Pricing

I really LOVE the music that musicbed has. However for the prize most of the time it isn’t really worth it.

January 31, 2026
Musicbed logo

Reply from Musicbed

Thank you for taking the time to share your feedback with us! We really do appreciate it. Feel free to email support@musicbed.com and we can take a deep dive into your account to see if the rate you are at is appropriate, or if there's room to make a better fit!

Rated 5 out of 5 stars

Jeremy F

Jeremy F. was extremely polite when giving me instructions on how to submit my music. He responded very quickly and was transparent about my chances of being selected for sync.

February 4, 2026
Unprompted review
Musicbed logo

Reply from Musicbed

Thank you for dropping us a review Lucía! Jeremy will be happy to know you appreciated his support. Good luck!

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Musicbed’s support team. The platform itself is clean, intuitive, and clearly built with creatives in mind, but what really stood out was the human side of the experience.

My interaction with their client specialist was smooth, respectful, and efficient — I felt heard and supported rather than rushed or treated like a number. As an independent artist navigating licensing and placement, that level of clarity and professionalism matters a lot.

Overall, Musicbed feels thoughtfully designed and well-run. I appreciate the transparency, responsiveness, and care they bring to working with creators.

February 3, 2026
Unprompted review
Musicbed logo

Reply from Musicbed

Thank you so much for your thoughtful review Bri! Independent artists are who make Musicbed possible, so we are always thrilled to assist! Thanks again and have a great day!

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