Musicdirectlimited Reviews 

57
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Years and years since played an Organ. I used to play at Holiday resorts and endless Clubs for Cabaret and dancing. PX'd a modern keyboard I'd had enough of for a Technics Organ I estimate manufacture... See more

Rated 1 out of 5 stars

Almost 2 years ago they took an electric organ to sell for us at a price of about £2000. A variety of excuses later and they don't answer the phone or reply to emails. It would seem I made a very b... See more

Rated 5 out of 5 stars

Excellent people to talk to plenty of time for new customers Answered all our questions and left deposits for my son and daughter on musical items A Drum kit top range electric one for son 10 y... See more

Rated 1 out of 5 stars

I am extremely disappointed in the manner i have been treated by Music Direct. I am still owed my funds from the part exchange of my saxophone. £1,000 is yet to be returned. Peter Braid has not answer... See more

Company details

  1. Musical Instrument Store

Information provided by various external sources

Retail, service and tuition of musical instruments. Whilst our premises in Oldham serve our local customers, our online store serves the whole of the United Kingdom and beyond. We specialise in pianos, organs, keyboards, guitars, amplifiers, pa systems, brass, woodwind, flutes, saxophones, clarinets, drums, and DJ equipment. We buy musical instruments or take them in part exchange. We have courier services for small items and our own delivery team to personally deliver large items like pianos or organs.


Contact info

2.8

Average

TrustScore 3 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(57)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Visited Music Direct shop with …

Visited Music Direct shop with Father-in-Law to look at Yamaha AR100 organ, as advertised on their website. It was in perfect condition and we bought it on the spot. It was delivered that evening and the old, smoked one taken away. Very happy with the service level and product bought. Thank you.

June 21, 2017
Unprompted review
Rated 5 out of 5 stars

Great selection to try before you buy.

Helpful staff with time to help you choose what you want! Here you can browse as long as you need while trying various instruments. So when you go home with something you know its what you want. Unlike internet shopping where even IF it arrives there's no telling what condition it will be in. Having been there done that, I would Highly recommend MUSIC DIRECT as my first choice, why not make it yours........ GL.........

March 11, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic and friendly service

Went to buy a guitar for my son. The owner took his time to help me choose the right instrument. Fantastic service with no pressure to buy. I would highly recommend this place and I will be visiting again when I need more equipment or advice.

March 11, 2017
Unprompted review
Rated 5 out of 5 stars

Such a great customer service!

Just bought a new cello bow from musicdirectlimited and have been blown away by the excellent knowledge and professional way that my questions were answered. Much appreciated!

February 23, 2017
Unprompted review
Rated 5 out of 5 stars

Stunning service - a lifesaver - and plenty of tea !

I have a Roland XP-80 workstation bought new in 1997 and which I've used as part of a dual keyboard rig for many live gigs on the road. Around December 2016, the XP-80 started making unwelcome output crackle without any keys being pressed. I needed it for a show last week (5 consecutive nights) and since I am based in Sherwood Forest, I was hoping to have it repaired somewhere in the Midlands. I came across Peter's store whilst browsing for a repair shop near Stoke ! Having nothing to lose, I called Peter on Monday 6th Feb and explained my dilemma. He couldn't promise anything but gave me the number of Ron, his repairs engineer, who is based in Wigan ! That's a long trek I thought but as luck would have it, Ron said that he would be at Peter's store the following day. If I could get the keyboard to the site, he'd do what he could. In a nutshell, the 200-mile round trip confirmed all my faith in the musical community. Ron arrived about 45 min after I got there but he got straight on to my XP-80. My worst fears of an unavailable failing chip were swept aside and instead Ron found 3 electrolytic capacitors that needed replacing as well as some TLC to part of the circuit print. During my stay, I was supplied with copious cups of tea by Peter and his assistant, some good chat as well as being able to enjoy playing some of the many instruments in the store. Last week's show went off superbly and this review is just a massive thank you to Peter, Ron and the team for a brilliant, very reasonably-priced job which saved my bacon - and the show. I just hope that Ron is training an apprentice somewhere as those skills cannot be underestimated and must not be lost. Hats off to all of you.

February 20, 2017
Unprompted review
Rated 5 out of 5 stars

Very good service

Peter delivered and assembled an organ for me and took the time to explain how to put it together and answer my questions. He was very courteous and helpful. It was good he could deliver it all the way from Manchester to South East London.

February 19, 2017
Unprompted review
Rated 5 out of 5 stars

Highlyrecommended

Peter was helpful, friendly and I was happy with all my purchases, and he even recommended a brilliant piano tuner. Will definitely return if I need anything else. Highly recommended

February 19, 2017
Unprompted review
Rated 5 out of 5 stars

ukulele purchase

very helpful staff who made sure I was a completely satisfied customer with the purchase I had made. If I had any problems they would be more than happy to help.

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Purchases

Recently purchased Piano & Banjo + microphone etc
Staff very helpful would not hesitate to use this store again, also will
recommend to friends

January 23, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look