I have been with Music guard for many years their customer service is always outstanding, friendly and efficient. Nothing is ever too much trouble I would not use any other company.
Company replied
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See what reviewers are saying
Just renewed policy with Music Guard. Have never made a claim but impressed with very helpful telephone adviser who explained all the benefits really well. Feel confident that what I need is well cove... See more
Company replied
No need to claim so far, so review is only based on ease of policy set up. Good options offered on instrument insurance, e.g. only insuring 25% / 50% taken out of house in one go, thereby lowering pre... See more
I bought my public liability insuranceon line with MusicGuard, after a recommendation from a friend of mine. I also phoned as well, before buying it, just to check on a couple of things, as I'm not th... See more
Company details
Written by the company
Providing insurance to protect the UK's musicians and DJ's for over 20 years
Contact info
United Kingdom
- musicguard.co.uk
Being a first time customer searching…
Being a first time customer searching for p/l cover I was totally confused as th what cover I needed and the young man I spoke to advised in very clear and precise detail the best policy for my needs, and I would have no reservations informing my fellow artists about musicguard.
November 27, 2023
Nice early reminder.
Nice early reminder.
Easy to pay online.
No days lost if early payment made.
December 3, 2023
Very helpful and informative
November 10, 2023
Easy to insure a number of less usual…
Easy to insure a number of less usual instruments. Very helpful staff.
October 23, 2023
Impossible to get communication with them
I called the number given on my confirmation email, wishing to update my policy details, and found that it was answered by a different company, or different department. The person on the line tool my details and promised a callback, as the lines were apparently busy. I have not heard from them.
September 7, 2023
Good value - includes public liability cover
Easy to deal with & good value (who else throws in £1m of public liability cover?)
September 11, 2023
Unprompted review
Quote?Request
Requested a written quote which was given but no clarity on date, timescales & basics.
August 13, 2023
The young Lady who answered my enquiry…
The young Lady who answered my enquiry was most professional and quickly sorted out my reason for calling which was quite simply to notify as to change of address.
Thank you.
June 2, 2023
Easy renewal of insurance.
May 24, 2023
Very reliable and helpful !! Happy customer !
Easy to deal with and have been a customer for many years without silly price rises !!
May 4, 2023
Website doesn't work, website never works.
Website doesn't work. It just doesn't work. I wanted to update the replacement value of my saxophone and when I click 'edit' (or even 'remove') it just goes to an error page and tells me to call them.
I had all these same problems for years using their photography insurance service too. Same website errors. Impossible to make changes online so having to call them any time I wanted to make a change which is annoying and inconvenient.
I stopped using them for photography insurance because of this. Now having the same trouble with musical instrument insurance, I will cancel this too. Of course, their website won't let me cancel, another broken or missing feature. It's not even like these are difficult cutting edge features for a website... add a new insured camera, change the value of an insured instrument. Why they can't fix their website I don't know.
Direct debit cancelled.
May 6, 2023
Unprompted review
Reply from musicGuard
Hi Simon
Thanks for taking the time to post a review on TP for us.
The reason you weren't able to make a change to your policy is due to the proximity of your renewal date.
When a change is required so close to renewal we refer customers into the contact centre in order to ensure that the updated details are incorporated into the renewal documentation and premium (up or down) so that customers are renewing at the correct level of cover.
We are very happy to cancel your policy for you if you no longer require it. Unfortunately cancelling your DD doesn't cancel the policy so we have cancelled it from your renewal date of the 14th May.
Thanks
The musicGuard Team
This time I was able to navigate the…
This time I was able to navigate the DjGuard/MusicGuard website easily as I didn't have to make any amendments this time. My renewal price was the same as well, which pleased me. I haven't needed to make any claims as yet. So far, so good. Thank you.
March 31, 2023
5 star customer service
March 1, 2023
Easy and just what I wanted.
February 22, 2023
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