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MusicStack Reviews 1,394

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TrustScore 5 out of 5

4.8

Music Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, often highlighting the availability of rare and hard-to-find items. Many people appreciate the efficient service, noting quick order processing and good communication. The website is also commended for being easy to use, making the overall purchasing experience smooth and pleasant for consumers. However, some customers also noted occasional issues with order accuracy, with a few instances of receiving incorrect items. There were also some concerns regarding product grading, with a small number of reviewers feeling that the condition of received items did not always match the description.

What people talk about most

Product

People report positive experiences with the product. Customers often praise finding rare and hard-to-find... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent condition of items,... See more

Service

Clients share positive opinions on service, consistently highlighting its speed and efficiency. Many... See more

Order

Consumers find order to be positive. Many customers received exactly what they ordered, with some praising... See more

Website

Customers had positive experiences with the website. Many found it easy to use and navigate, with a smooth... See more

Based on these reviews

Rated 5 out of 5 stars

Great site to purchase Vinyl! Many different vendors to choose from. If you choose a particular record from a vendor, it then allows you to search their inventory specifically. It saves you shippin... See more

Rated 5 out of 5 stars

I ordered two CDs from two different sellers in two different countries. I was a little concerned with no tracking, but both CDs arrived well packaged in mint condition as advertised and within the es... See more

Company replied

Rated 5 out of 5 stars

Only just heard of this site 2 weeks ago. Ordered one single . Although seller took a lot longer than expected to confirm the order it was eventually sent and I was pleased with the condition.... See more

Rated 5 out of 5 stars

I ordered a 1977 (48 year old) vinyl album it arrived in near perfect condition and plays perfectly. The postage and cost were reasonable. Thanks guys, will be ordering all my album through you first.... See more

Company replied

Company details

  1. Music Store
  2. Hobby Store

Information provided by various external sources

Marketplace for buying and selling vinyl records and CDs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have found Music Stack to be a…

I have found Music Stack to be a reliable platform for buying music. My experiences on the platform have been good and buyers can use feedback to share their experiences.

November 24, 2025
Unprompted review
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Reply from MusicStack

Thanks for the honest review and using my platform.

Rated 5 out of 5 stars

Perfect, I would gladly buy from this dealer again.

The CD I ordered was very neatly packaged and therefore arrived in very good condition.
I was very happy about that.
That's why I would probably order from this retailer again and again !!

November 12, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Glad to hear it all worked about well and that you would buy again!

Rated 5 out of 5 stars

Timely service

Open communications with the customer,kept informed of package journey, item was well packaged. Would deal again.

November 27, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the review.

Rated 5 out of 5 stars

An easy to use website that sometimes…

An easy to use website that sometimes has items for sale that are unavailable elsewhere online. Always check MusicStack for those hard to find obscurities!

November 22, 2025
Unprompted review
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Reply from MusicStack

Thanks for the helping to spread the word!

Rated 5 out of 5 stars

Excellent service

Excellent service. My order was sent immediately, with good communication from MusicStack. Great value, and item was received quickly (from Japan) and in mint condition. I can definitely recommend considering this experience. Thank you!

October 14, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the review! Glad it arrived so quick.

Rated 5 out of 5 stars

Two CDs from two different countries

I ordered two CDs from two different sellers in two different countries. I was a little concerned with no tracking, but both CDs arrived well packaged in mint condition as advertised and within the estimated delivery time. The prices were very acceptable. What more could you ask for?

October 30, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the feedback on your two orders! Glad everything went so well.

Rated 2 out of 5 stars

Would recommend only if you live in the states or like Canada

When I said my package has been in the air for 30 years it was hyperbole. It’s been there for ONE YEAR. Hey at least it’s cheap

September 27, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

I wish we (Musicstack) had control over the postal service and how quickly or well they shipped items. If we did you would be giving us 5-stars! Hopefully you contacted PayPal and got your money refunded. You are always covered 100% if an item doesn't show up in a reasonable amount of time.

Rated 5 out of 5 stars

fast and accurate

Excellent service fast and accurate. Great overall experience.

September 2, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Thanks for the great review.

Rated 1 out of 5 stars

Completly overrated grading

Completly overrated grading. The cover look totally used, worn corners, rubbed surface, also the cover is a US cover - inside a uk record... Completly wasted money !

September 8, 2025
Unprompted review
MusicStack logo

Reply from MusicStack

Sorry to hear you are not happy with the quality of the item you bought from a seller on MusicStack. This account you left your feedback on is for the MusicStack marketplace, and not the seller.

If you reach out to the seller and let them know you are unhappy with your purchase most sellers will refund you, or allow you to return the item for a refund. Please give that a try and in the end you should be made whole and at least not think you wasted your money.

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