Music Vine Reviews 252

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting specific individuals for going above and beyond. Many people commend the customer service for being precise, top-notch, and genuinely caring, making them feel supported and confident in using the service. Reviewers frequently mention the excellent service provided, noting its efficiency and the ease of their overall experience. The response time is also a significant positive, with many consumers appreciating how quickly their inquiries are addressed and issues resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the fast, helpful, and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, helpful, and... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I've been using Music Vine for the last year and it's one of the best platforms of its kind. It's really easy to use and has a very streamlined content distribution. What sets it apart though is a c... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy and helpful

Jennah at Music Vine was kind and informative. Responding quickly to my inquiry with a sincere willingness to help and answer my questions.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Best music licensing platform

Among all the music licensing services I've tested, Music Vine is my favorite. What sets it apart from competitors is its curators' keen eye for the highest quality artistic content, with every track being created by an independent artist.

The platform offers a clean, straightforward, and easy-to-use interface, along with a well-organized catalog suitable for any occasion requiring a soundtrack.

I'd like to commend the support service for their prompt response and personalized approach in swiftly resolving my issue. I would absolutely recommend it to anyone seeking such a service.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't Recommend Enough

Quick responding, friendly staff, who seem to genuinely care about helping you out - and their music selection is brilliant! I've used the site to score two shorts already, and will be using it again in the future.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Libby was Great!

Libby was super helpful and not only answered my question, but provided the solution that I needed to keep my edits running smooth!

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Jennah was very helpful in answering queries

Over the past couple of weeks, I contacted Music Vine's support with various queries. Each query was successfully and quickly answered by Jennah.
It's refreshing to deal with an organisation with helpful, knowledgeable and supportive staff.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service is still alive!

If you thought excellent customer service is a thing of the pre-pandemic past, you haven't worked with Music Vine. They were incredibly responsive, helpful and most of all understanding of my particular circumstances regarding subscription fulfillment. In a creative field, having a great roster of talent is obviously important, but matching that level in your customer service is what we keep me turning to Music Vine rather than looking elsewhere. Thank you again, Music Vine!

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Jennah M actually CARED!

Music Vine operative Jennah M responded, answered my question and actually CARED ( and followed up) to make sure that it had worked out!
This is remarkable service. Other businesses , please note!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I needed to change my invoice details and send the new document over to the procurement team asap, and Libby was super quick, efficient and kind in replying to my request. Thank you Libby!

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with MusicVine has always…

My experience with MusicVine has always been great!! I love the music they offer and their support team is always so helpful and kind! Libby and the rest of the support team has helped me solve every problem I've asked about. They always address all my concerns quickly!

October 17, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look