Music Vine Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting specific individuals for going above and beyond. Many people commend the customer service for being precise, top-notch, and genuinely caring, making them feel supported and confident in using the service. Reviewers frequently mention the excellent service provided, noting its efficiency and the ease of their overall experience. The response time is also a significant positive, with many consumers appreciating how quickly their inquiries are addressed and issues resolved.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the fast, helpful, and... See more

Service

People report positive experiences with service. Customers consistently praise the fast, helpful, and... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I've been using Music Vine for the last year and it's one of the best platforms of its kind. It's really easy to use and has a very streamlined content distribution. What sets it apart though is a c... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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Rated 5 out of 5 stars

Making music licensing feel so accessible!

Such warm and helpful customer service. As an artist, music libraries can seem daunting to contact but the Music Vine team made all interactions so accessible and informative.

Spoke to Jennah and always received really thorough and fast replies that quickly answered all my questions.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Beyond excellent customer support.

Beyond excellent customer support.
Beyond an intuitive, easy to use interface.
Beyond the ability to almost instantaneously comb through content.
There's the music.
I only use Music Vine because of their terrific catalog.
Honestly, I loath needle-drop sound and searches but most of my clients won't budget for original scores.
Music Vine has made my day, more often than I can recall.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Simple, custom, professional support

Thanks to Libby and the custom license team for helping us secure more extensive rights for a song we had purchased years ago. A change in campaign meant we would be using the ad in new ways and working with MusicVine on this was a dream.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I love excellent customer service and Libby from Music Vine just made my day. A hassle-free and generous solution to a completely self-made "problem". Thank you!

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Insistently helpful

The person who was in charge of my case was extra helpful. I wanted a refund but even when I had given up on it she kindly insisted on getting me the deal. She guided me all throughout every step of the process and I never had to wait more than a day for her response to my many inquiries.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Great music, great company

The music selection on MusicVine is top tier and at an affordable price for marketing materials. They also have a great customer support team (shoutout to Libby!) and have integrity as a company. Highly recommended!

February 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Jennah helped me with a kind of licensing I've never done before and made the whole process super easy. Always impressed with the prompt and friendly customer service from musicvine!

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

I really love MusicVine

I really love MusicVine - by far the best music library I’ve used for work. They have an amazing selection of high-quality tracks that have been conveniently categorised. They also have a stellar customer service team, who always go above and beyond to help when needed. Highly recommended!

December 28, 2022
Unprompted review
Rated 5 out of 5 stars

A really great company to work with

A really great company to work with. They are our go-to for music whenever we're looking for a licensed track.

The selection is great and you can find some proper gems in there that really make your films stand out. We often get compliments on our choice of music for our films - a lot of that credit belongs to Music Vine.

We've had a couple of issues or questions over the years that we've needed to get in touch about and they've been really quick to respond and super helpful and friendly.

Highly recommended.

Fionn, Start Point Media

December 22, 2022
Unprompted review
Rated 5 out of 5 stars

Music Vine - Would recommend this site to any…

Would recommend this site to any creators (well anyone actually!). Loved the layout of the site with everything catalogued into easily identifiable order.
Importantly (for me at least anyway) it's easy to navigate and find tracks but most impressive are the tracks on there themselves. I'm currently working on a youth project and needed some funk/soul tracks and the choice was brilliant.

I have gone for the subscription option which works for what I need but good for anyone considering using it that you can also get tracks via one-off payments.

Customer service so far has been great as I emailed (after hours) with a query regarding getting some docs I needed and Jenna got right back to me the next day and was super helpful.
The tracks come with licence docs when you download which is great as I (being a bit green when it comes to copyright etc) didn't realise that was needed.

I would definitely recommend this site to anyone out there needing project music. A massive thumbs up

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

All the CS reps I email talk to me like…

All the CS reps I email talk to me like they're my friends... like they know me and are intrinsically invested in making sure Music Vine works the way it was supposed to, and that I'm a happy bear.

December 12, 2022
Unprompted review

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