Musik Produktiv International Reviews 

Ordered an item. Requested refund next day as I found it elsewhere with quicker delivery. Told via email my refund would be processed. A month later, still waiting for my £340 back. Now being slow to respond to my emails. Avoid like the plague.

Well thanks a bunch Musik Produktiv, for a pedal that never got delivered to me!
And thanks a bunch UPS, for delivering someplace else (“other” it says), while I was at home!
Haven’t got the impression, that MP tried to sort it out with THEIR CHOSEN COURIER, after I informed them immediately!
And then having the guts to ask me for a review, for something I never got?
Shame on you Musik Unproduktiv!!

I was in the market for a new amp a d did the usual online searches for the best price. I came across musik-produktiv.com however I had not heard of them previously. I checked online reviews and thereafter the store via email. I was assured that the company operated for 40 years and were a responsible and accountable company. Still with some hesitation I placed my order via PayPal. I ordered an amp on Sunday evening and it arrived in the North of Ireland on Friday morning. Fast efficient and without issue. I was given full tracking of the delivery and was emailed by the company during this. Excellent service.
I would, without hesitation recommend this company for service and price.
Lovely people to deal with.

I purchased 4 items (guitar hangars) in june of 2020, got them in January 2021 - well 2 of them.. Awful, awful service. Not a sorry, not a here have some free strings, just awful..
After buying from here I seem to be getting an lot of German spam mail - So clearly they are selling personal details on...

I have bought from them two times. Never had a problem. The shipping here to Sweden is great and fast. But in one of the orders the guitar I got had a minor scratch where it wasn't really visible unless you tilted the guitar upside down. Even though I didn't mind it, I still wanted to write back. They heard back in less than 24 h and they offered me a 10% discount as if it was a B stock which I was super happy with. Awesome site with great service.

As other people here, I was concerned about the negative reviews. I wanted a digitalpiano for about 2200€ that I couldn't find anywhere else as it's a outgoing model. Only prepayment is accepted which is a little bit scary when it's this much money, but after some research I came to the conclusion that they are a serious company and made the purchase on a Friday.

Following Monday I got an email from them requesting me to transfer the shipping cost, 200€. I got a bit confused because the shipping charge at the basket on the website said free of charge. I looked it up on their website and apparently goods over 70kg are only free of shipping charge if you live in Germany, France or Netherlands. Anyway, I agreed to this and made the transfer in the evening.

4 days later on Friday, my money was received. My goods was shipped the next Monday, and from there on the delivery time was 1 week (to Sweden). So total of 2 1/2 weeks from when I made the order until I had the goods. Not very fast, but it arrived in perfect condition, and I'm happy about my new piano!

Afterwards I purchased a piano stool and this time delivery was really fast, purchased on a Sunday and received it Wedneysday 3 days later!

I give them 5stars because I think they deserve better score here (according to my experience with them).

Was a bit concerned about some of the reviews on here but went ahead and ordered a New Charvel as it was the only one in that colour i could find in stock and the price was excellent.

Ordered on the Monday but my mistake i used the wrong payment method so i contacted customer services to cancel so i could reorder using paypal, which they quickly responded to and did so i reordered on the Tuesday.
Guitar was dispatched on the wednesday with UPS and i recieved it this morning on the friday.

48 hours to Liverpool UK. Pretty damn awesome!

Guitar was well packaged and unharmed. It arrived in amazing condition without a blemish or mark on it and is simply a stunning guitar. I am blown away.

Only required to be tuned up to pitch and i dropped the floyd trem slightly on the low E side to lower the action to my liking. Intonation seems close to perfect but I'll give it a week to settle before making any further adjustments.

I am very happy!

Before I made purchase, I went to this webpage to check on comments. I have to say, I was a bit disappointed in the beginning, because I already found what I wanted to buy and at this uncertain times it is difficult to get things delivered, especially to know if you can trust specific online stores which you never used before.

I'm glad that I went with my gut feeling instead of missing out on opportunity like this because of poor comments here. Before the purchase, I called customer service and talked directly to guitar department. They were really helpful with advice and description (even sending me extra pictures). They answered and assured me about all the questions that I had.
Anyway, I bought the guitar that I wanted eventually. Delivery was amazingly fast (just 3 days to another country!) and customer service was great. With all that said, I can recommend them for sure!

Awful customer service, the worst i've ever experienced. Please, fellow musicians, don't trust them for your hard earned money. I regret that i had not seen any reviews before i make the mistake. They simply don't care about customers even if the purchase is of 3000€. Now i know. Now YOU know.

I ordered two speakers and two stands. The packaging is terrible. Both speakers and stands came with defects. Soon the second month, I am without sound and money. Customer service is poor.

I ordered an effects pedal on Monday 22nd July, it's now Wednesday the 24th and still say's not shipped, no response to emails, only contact email is info@, no response to requests for a refund or status update, very very poor service and response rate. With all the competition out there you would think they would make an effort to keep what business they get but these people clearly do not care about good customer service.

I ordered an amp and it got to my address (in the UK) within 48 hours , they use UPS so I could track my parcel’s whereabouts. I messed up on the address initially when I put the order through so I emailed them to give correct address. They emailed me back pretty quick to confirm it was all changed so I’ll definitely get my parce. Product is great as described also a lot cheaper then in the UK. Thanks

Competitive prices, great product and quick delivery.

I purchased a guitar effects pedal , it was sent it to UK via UPS, the parcel was delivered to the wrong address, and was missing for 4 days, I contacted the courier and they took a long time to sort it out. MusiK Productiv were poor at acknowledging my emails or following up with the courier. It eventually was located after much chasing by myself , so I'm sorry to have a negative review , good company but please do better on communications and follow up.

Placed an order for over £1400 only to get an email saying that it's out of stock and they don't know when they'll get the stock. No offer for a cancellation/refund - they were just going to happily sit on my money on reserve. Not cool!

Unapologetc customers service - pretty cold in their manner and not very quick to reply.

I don't respect websites that will sell items they don't have to you so I'll be sticking with another well known German music shop in future (who's prices are better anyway!)

I recently bought a Gretsch drumkit at their store in Ibbenbüren. The employee who 'helped' me was very rude and anti-social by saying he doesn't know anything, by arguing with his colleges about a price that wasn't filled in correctly, by giving me the feeling that I was a complete incapable person and giving a very nonprofessional attitude when he for example started smoking (the smoke went in our van) when we were packing the kit in the van. He just didn't help at all. And at last I didn't even want him to, anymore. I got the feeling that his colleges also thought he was being very difficult for no reason.

The worst service I ever had in that store. I wouldn't have bought anything if I didn't already know what to buy.

I placed an order for an item that was shown to be available to buy and in-stock. I received an email the next day informing me that they did not have the product and they did not have a date as to when they would be receiving more stock.

I requested a refund ASAP as I needed to re-order the product from a more reliable website. The staff we really unhelpful claiming that they were unable to release the funds back to me. I have had to open a PayPal Dispute to attempt to get a refund, even though their site claims to have a 100 day money back guarantee.

My advice would be to buy from a reliable site that is upfront with their stock and has a helpful customer service team. Dealing with Musik Produktiv has waisted my time and left me out of pocket.

I have very recently bought a Moeck recorder from Musik Produktiv. The price was almost 1/3 cheaper than in UK-based companies (I assume that this is because they buy directly from the suppliers). The customer service reps were polite and quick to respond to my email query. There was an inevitable delay because they had to place the order with the manufacturer first, and then dispatch it to me; however, they were upfront about this: the time to get the recorder from the supplier, 2-3 days, the time to then get it to me, 2-4 days. Delivery was free (for all purchases over £160) and via DHL priority courier. All in all, the recorder got to me on the 8th day after I had ordered it. Precisely as they had promised. I will certainly use them again, and would heartily recommend them to anyone (and of course, use credit card just in case there are any issues - which, in this case, there weren't!).

Ordered a Fender strat during the Friday. Delivered today. Right price perfect service.

Found these guys online last week and they looked like they had bucket loads of stock and have actually been around for ages, so ordered an Epiphone Les Paul Standard in heritage cherry. They were £50 cheaper than DV247.
I ordered it on Thursday evening and it arrived this morning. I got an email from them with all the tracking details so knew exactly when it was going to arrive anyway.
The guitar is beautiful and a bargain price too.
Can't complain at all