musique-shop.fr Reviews 

they take the orders, collect the money, but they don't send the products!

Bought a guitar on August, 1st, 2024.
On August, 2nd they write they will ship next week.
Opened the ticket for info on shipping on the 9th, they answer the order is still being processed.
Opened another ticket on August the 19th. No answer. THEY EVIDENTLY ARE A FRAUD. DO NOT TRUST THEM!!!

I bought a guitar cab last month from Musique Shop. Their website said it was available and it would be sent the next day, but it's been 4 weeks and, according to the shipping company, it still hasn't left the store.

After I contacted them, they apologized and said they would talk to me again until the end of that week (which didn't happen). When I contacted them a second time, they told it was sent the day after I bought it (which is a lie), and they would send me a second cab the next week by another means (another lie).

I started the process to get a refund (since they didn't send my order), which the automated email said I would get an answer in 24 to 72 hours, but it's almost a week later and nothing.

It's been two weeks since I last heard from them. I've tried to contact them multiple times, both by their costumer support tickets and by phone, and they don't respond. In fact, I was waiting on the phone, I got an automated message saying all their lines were busy and to try again later. When I did so 10 minutes later, the same voice said the store was closed (at 11 am, on a Tuesday), and disconnected my call.

If they were honest with me from the beginning, I wouldn't mind waiting for my order for little longer (even thought I had some urgency). But right now I'm even starting to wonder if this is a real company, so I also filled a claim with the France Fraud Control (signal.conso.gouv.fr, for those who need it).

Worst costumer experience I've had in my life.

EDIT (28/08): It's been one month since my purchase. The shipping company contacted me yesterday and said that Musique Shop is blocking the shipment. They still don't answer my messages or calls, and refuse to give me a refund.

FINAL EDIT (16/09): The package arrived today, 7 weeks after it was supposedly dispatched, and after a complaint to France Fraud Control and going to the police. Since my last edit, the messages I had sent to the store more than one month ago are still unread. I'm never buying from them again.

Can’t believe I didn’t research company first but when using a card payment you wouldn’t think you’d have to and you just assume people can’t just openly scam like this.

Bought a mixer and as below they are just saying you haven’t paid. These scumbags have ripped me off for 400 EURO. Having to try and claim back through bank and Mastercard etc. wish I had paid PayPal. Reading all the other reviews etc too it is blatant theft. Do not send them any money!!

EDIT - Yes the order has been paid for and taken out of my bank account. I have a screenshot which proves they are lying but i cannot post link here.

DO NOT GIVE THESE FRAUDSTERS ANY MONEY YOU WILL NEVER SEE THE ITEM OR A REFUND!!!!

i ordered a guitar. It was supposed to be new but it did not have plastic protection and the inspection was tag damaged. I requested to return but they have cancelled my order leaving no order to cancel. Yet they took the money.

Been totally scammed out of a seriously large sum (over 7k), bought a Piano in August last year and it still hasn't been shipped, can't get hold of the shop and finding dead ends with legal options as i'm in NL. What to do?!?!

Stay away from Musique Shop. This is a fraudulent company. I ordered and paid 874€ for a Fender amplifier in May of 2022. I was told months later that the amp was in back order and that delivery would be delayed. I have not received the amp as of July 2024! Musique Shop is impossible to reach via phone and they don’t respond to mail for months upon months.
I am forced to file a police report regarding this company and I will never deal with them again.

Worst company I have ever dealt with. I ordered an item that was supposedly "ready to ship". A month and a half later it hasn't even shipped! They don't answer contact forms or phone calls (my impression is that they know the number that is calling and they chose not to answer, as the only time I managed them to answer was when I called from another phone).

I feel scammed and will have to put a lot of time into looking at my legal options.

Just avoid this company.

I sent almost 1,700 euros for a guitar exactly one month ago. The guitar was available on their website. They haven't sent me the guitar yet. It turns out that the guitar was not in their stock but they were going to order it from the supplier, but they don't give any information on when the supplier will bring it to them. I write to them almost every day asking for a clear answer: either they send me the goods or they send me the money. Either they don't answer, or they give vague and uncertain answers. I have already warned them that I will contact a lawyer and report them to the website of the French anti-fraud authorities (signal.conso.gouv.fr). Even this doesn't seem to convince them to give an answer.

UPDATE: The guitar, ordered on June 2nd, finally arrived on July 8th, apparently in good condition and with a thousand apologies from the shop. The courier took six days, which was longer than the two days expected but I don't think it's the store's fault. The guitar did not have a set up, perhaps due to the rush to ship it. In any case, I don't feel like recommending this shop in any way. I spent a month anxious about not getting my guitar or my money back. Not what I expect from an online shopping experience.

As many here I have not received the item and had issues contacting the seller.

I filed a case to the French authorities for fraud ( signal.conso.gouv.fr ). Hopefully with more reports they will take actions against.

UPDATE OCT 24.
I managed to get money back through the chargeback service with my bank. Stay away from these thieves.

I want to cancel the order and you guys are mot answering my phone calls neither I'm able to login to the account I'm very disappointed with you'll.
I placed the order on 7th June and wad suppose to come by 14th but no sign of the keyboard. You'll don't answer the phone what's this.

I ordered a keyboard stand in January which they said had to be ordered in specially or some such wording so I accepted a long wait. However after 3 months I rang them- they assured me they would let me know as soon as they had received it.
After 6 months I contacted them again, this time through their website ( a simple email address is not provided) - and this time they said the keyboard was no longer being manufactured , but I could have a similar one for an extra €9. I agreed and paid, the order was confirmed and they said they would despatch it straight away. That was the 8th June. Today is 26th June. Since the order confirmation , nothing. I have left them 2 messages on their annoying Contact page, but no response. I have tried ringing many times but it is never picked up. I have posted a complaint on Facebook.
I now think they have gone bust ( and I can guess why). I have patiently waited for 6 MONTHS and they don’t even have the courtesy to respond and explain - even if they have gone out of business. They owe that at least to their customers , and I would be a creditor. If they have NOT gone bust , then I can say that I certainly can’t recommend them to anyone.

I ordered a piano that was advertised as available immediately. When it became clear that was not the case, I asked to cancel my order and receive a refund.

Note there was some small print in a shipping tab, that said large items take an extra 5-10 working days. I am not disputing this, though it was not exactly clear. It still said available immediatly on the main content.

They insisted on continuing with the order, claiming that I was not able to cancel until the item had been delivered according to French law (I am certain this is not true).

On a number of occasions they claimed it would be shipping imminently, but never did. I had to resort to a chargeback through my card provider, and it has taken a month and a half to recover my money.

If they had just agreed to refund in the first place, then this could have just been a misunderstanding about lead times, and an amicable cancellation. It seems they are inviting terrible reviews with their behaviour.

I'd like to post the entire email chain here for openness, but it well exceeds the 4000 character limit.

Fast delivery, good price. Before I bought the basscab, I wanted to be sure that everything was ok and the basscab I wanted was really in stock. I let my wife call because she speaks French very well. In other words, it's a French company so it helps if you can speak French. I'm sure their Englisch will do as well, but speaking French on the phone gives that extra to check if the company is trustworthy. I have no complaints about that.

By far the worst service ever encountered! The items they claim to have in stock are actually ordered to their warehouse when you place your order and they promise overnight delivery but actually use the slowest and cheapest option available!

…The response here on Trustpilot to my review was worth nothing. Just to make it sound good for other readers… They didn’t follow through on any of it! Claimed the delay was due to custom clearance to the UK… I’m in Sweden! There’s no custom clearance in EU! 😡

Great product and delivery. Would order again!

Dear all,
Don't buy anything from this company, they are scammers. I ordered a Korg soft bag for my Korg PA-1000 keybord. The site said it was available for immediate delivery. I have been waiting for 2 weeks now and have still not received anything. They keep saying next week. They don't have good service and when you call you can't get through to them. I think this company is very bad. Never order anything from here again. If I don't get my order, I will report it to the police, because they want my money. also do not refund. The site is simply misleading, it says immediately available again, which I have already ordered. But it is not available. I do not recommend this company.

slow service and limited contact with the shop.

Hard not to give 5*. ESP KH2 custom shop guitar. Delivered to the UK very promptly and the duty/tax paid at the checkout so no headache. However, would have been nice for them to include the 9v battery in the case and the strings were pretty old so a new pack or ideally a change before shipping would’ve been nice. Not taking starts off however because the price was good and the shipping/payment was very swift/efficient.

Excuse me for not speaking French! Distribution was delayed for unknown reasons. The instrument was perfectly well packed and arrived in good order. After a set up and putting my favourite strings on it, it was played in after two days, which is very fast for a new guitar in that particular price range. All in all, I was pleasantly surprised by communication with the shop.