musique-shop.fr Reviews 

They sold on website stuff not available. I waited more than 2 months to have a pick up.

Update: the shops website claims to have the item I want in stock (Arturia Drumbrute) but over a month down the line it still has not been sent, and my requests for a refund ignored. Of many attempts to communicate with this 'business' using their online form only 1 response so far giving no useful info.
I'm now going through the charge back scheme with my bank to recover the funds (paid for by debit card). I'd recommend this for others in the same situation. Amazing that they're able to get away with what is essentially robbery in plain sight.

If you've experienced theft or fraud, take these steps:

-File a Police Report - Go to your local police to report the theft; this is the first step for any legal recourse.
-Notify Fraud Prevention - In France, you can report to SignalConso or the Cybercrime Brigade. For other countries, find the equivalent service.
-Gather Evidence - Collect all possible proof of your transactions, communications, and the fraud itself.
-Bank Dispute - Challenge the transaction with your bank or credit card company, informing them you've been defrauded.
-Leave a Review - Your experience can help others; --post on Trustpilot to warn potential customers.
-Legal Consultation - For significant losses, legal advice might be necessary.

I paid 586 euros and then immediately canceled my order after reading the reviews (albeit too late). I haven't received a refund two months later. In the meantime, I did what I could by informing the police and French fraud prevention services. However, it seems they simply don't care and are keeping the money. Isn't this just thievery?.

Additionally, if it turns out I've misjudged this company and I receive my money back, I will promptly update or remove this review upon request.

SCAM. Fake company.

Almost fell for it - but checked the links at the bottom to find the most important ones ALL as 404 errors. Prices too good to be true.

Thought I'd add to the pool of people who have had poor experiences with this company. I've seen the word 'scam' used a few times, but I don't think this is the case. The customer service is very hit and miss, and the ticket system is terrible. Having said that I have had some responses, but only after creating another account to feign interest in the Arturia Keystep Pro that I'd already paid for. The response was 'yes in stock and ready to be shipped' which then provided the opportunity to point them in the direction of my previous, outstanding order.

I've since been told twice that I'd be getting shipping confirmation, but that was almost two weeks ago now. Will have to see what happens.

For those in the UK who have suffered a similar fate, you can contact your bank to advise them of the situation and they can look at getting the funds back. Even if you use a debit card (Mastercard in my case). You will have to contact them 1 month after you made payment for them to start the process. KEEP every bit of evidence you can (emails, screen grabs etc.) as you'll need to provide the bank with this stuff. I'm two days away from this so will update further.

If I do get my product without having to pay any fees, then I'll update my experience accordingly.

Update: I didn't hear anything further and have contacted my bank to retrieve the funds. It is truly amazing that they're able to flagrantly operate like this.

Wish I checked reviews before ordering. They bait customers with low, but reasonable prices, and possible shipping in 2 days from order. Then nothing happens, hotline is unreachable, after one week I cancelled my order and bought the item in a local store, since I really needed it for a job. My order cancellation got ignored for a week now, Im contacting my bank for a visa dispute, since I expect the same treatment as all the other scammed people. Do yourself a favour and dont fall for this shop. :(

Ordered 2 items on 22nd September. 1 arrived within a week, however the second (and more expensive) item still has not been shipped. Since trying to contact them almost everyday for the last month, I have still not heard anything back regarding this missing item. Am going to have to file a report with bank in order to get money back. Awful customer support, awful company who will take your money and not give you anything in return. Do not use.

Very poor communication and service. Never answer the phone and dont answer online messages. Order as eventually sent a month after ordering. Avoid this store

Like so many more below, my order has not been honoured, my contact tickets have not been answered and they do not answer the phone. It is almost a month since I ordered my Roland Stomp Box.

Non existent support. Nobody is answering my emails and the provided number doesn't work for me. ( I am from Portugal)

Guitar has arrived but it took a full week.

UPDATE OF REVIEW...
Within 1 hour of writing this review Musique shop france closed my account with them, without refund or any communication on the raised tickets for my unsent purshase, so I can 100% confirm that their trading standard is to take your money and if you complain is to then ignore and close your account.
My original review below.

I bought from these as they had what I was looking for advertised cheaper then anywhere else, what a mistake that was!!
I really wish I had researched them first, they are by far the worst music equipment retailer I have ever dealt with, they will take your money and then you will be left hanging, never to receive your goods, or get any response from them when you chase up your order, they will not refund you.
You can raise an online ticket, phone them but all you are doing is wasting your valuable time and effort.
If the price seems better at their shop it is just a trap to lure you in and take your hard earned cash.
PLEASE PLEASE take my advice and pay a little extra at a reputable supplier and AVOID these thieves.
I do not think it is just incompetent running of a business, I actually believe it to be the business model...take your cash without any intention to complete the sale.
Best advice is if you have been a victim of this dodgy seller is go to your bank and do a chargeback within 3 months of purchase or if using a credit card go to them for a refund.
This is a genuine unhappy review from a UK buyer that will in future do some proper research when buying from abroad.

I created an account with them and asked for availability on the product I wanted to purchase. I was told they had 4 in stock. I ordered and paid for 3 pcs. This is now 5 days ago and the order has stil not been shipped. Today I logged into my account and asked for status. I very fast got a reply (less than 5 minutes) where they explained that they only have 2 in stock and that they are waiting for the 3rd item. I then wanted to ask them how they can tell me they have 4 in stock if they only have 2 in stock, but now my account is unavailable - and they do not reply on the phone. I will now contact my bank to see if I can get a refund - I am not sure if this is a scam company - but if not they are very unprofessional.

I’m not going to make an assumption just yet on this company as I’m going to give them the benefit of the doubt. But if I don’t receive what I’ve paid for in a week I’ll be taking a road trip with al documents I have so far.
I hope to have a pleasant experience with Musique shop .
There is some really bad reviews on here I’ve read but also some good ones too .
Not going to beat around the bush there is alarm bells that have been rung but let’s see.

I ordered a djembe set, and it has not been delivered. Very frustrating, I have contacted the ticket service several times, but the problem has not been resolved for some time now and I have not received my money back. You're crazy if you order a product here!

Warning!
Placed my order 25:th of july for a 400 € Sterling bass which said immediate delivery!
As many here describes, they don't deliver and they don't respond to my questions.

This is nothing but real fraud!
I've have contacted my bank to get my money back and also to stop these guys from continue this so called Musique shop.

Next week I will visit them myself to get answers. Looking forward to it!

I bought a djembe in April that was supposed to be in stock, but I still haven't received it. After emailing I am now told that it is out of stock, while the website states that the product is in stock. how?

very poor experience, kept on changing the shipping date for a 1200 EUR guitar, raised several tickets, got a few responses back with no clear plan, several phone calls, waited for many weeks and had to go through credit card provdier to get money back
DONOT USE

Meinl Flow Chimes in E-minor.
The delivery was very fast and the flow chimes sound very beautiful. I can highly recommend this enchanting instrument!