musique-shop.fr Reviews 

I had the same experience as everyone else. I ordered a guitar that was listed as in stock. It never shipped. I asked them for information. They never replied. Eventually, after I reached out to the distributor (who said they had indeed ordered the guitar), Musique-Shop replied and said they'd make everything ok... but then never replied again after that. I asked for a refund (multiple times). They never replied. Eventually I did a successful chargeback on my credit card. The same day, Musique-Shop deleted my costumer account and all of my service requests/messages on their website.

I want to assume the best and suspect that they list many products on their webpage that they don't have in stock, then only order them from the distributor once they have your money. But their customer service is absolutely as bad as it can get. 1.5 months after ordering a guitar and still having nothing to show for it (except thankfully my money back, no thanks to Musique Shop) I will certainly go elsewhere. And you should too!!!!!

I ordered three harmonicas in October 2024 and never received them.I got no correspondence.Finally on 8th January 2025 they agreed to process a refund ,they said it could take up to 14 days.Its now 28th March 2025 and I’m still waiting despite repeated requests.

Placed an order in early January and got a response that there was no delivery date or expected due date, so cancelled. Almost 3 months later I am still chasing to get my refund, although my account shows refunded. Little response from customer services.

Product arrived damaged. I have emailed approximately 5 times. No one has responded at all! I want to return the item and am unsure what to do.

Es una estafa
No solo no me han enviado mi pedido, y no contestan por ninguna vía (el teléfono ni siquiera existe), si no que ahora no puedo iniciar mi sesión en su web (justo después de escribir una review aquí el otro día). Me han bloqueado el acceso a mi cuenta, así que no puedo ni acceder a los detalles de mi pedido. Mi banco los está investigando.
Quiero la devolución de mi dinero por favor
It's a scam.
Not only have they not sent my order, and they don't answer in any way (the phone number doesn't even exist), but now I can't log in to their website (right after writing a review here the other day). They have now locked me out of my account so I can’t access my order details. My bank are investigating them.
I want my money back, please.

Hi Musique Shop

I have been trying to contact them since placing my order in December 2024,
They did say it would be around Feb , March for delivery, however when I log into my account with them to get update, it says no
order placed. The phone line goes to answer machine, If the shop reads this please respond to my numerous emails from Ian Hopkins
To add
To the above, I have just looked on Musique website and the same item I have ordered is saying available in 2 to 5 days ??
Please advise

When I read many negative reviews on this site having already ordered my guitar, I was worried that it might take ages to arrive. However, it arrived on time and well packaged only taking three days to arrive in the UK. Overall, I am very satisfied.

Excellent service from order to delivery!
Responded to all communications quickly. Will definitely use these guys again!
Guitar arrived as stated, well packaged.
Very pleased all round.

The delivery of the guitar case took some time, but it arrived safely.

However, there are still orders that have not been shipped.

Please cancel my order (order# 11000011007) and refund it ASAP.

I look forward to hearing from you.

Ordered 2 wall-mounted shelves on 16th January 2025 that never arrived. One email was received following an enquiry as to when the items would arrive, but since then 'tickets' have been unanswered. The only saving grace was my credit card which has refunded me on their behalf. I fully believe the reviews that people have lost their money dealing with this business. Do not pay any money to these people!

The worst experience I have every received from a company. I had tried to cancel the transaction as I was miss-informed on the delivery and I had no response. As I was afraid my money had been taken and I had no response from the company, I requested the funds back from my bank. I then received the product one month later and requested a return but instead of receiving the return's label, I have been contacted by the company's legal department and have received a court summons despite trying to do my best and contact the company to return the item. DO NOT ORDER FROM THIS COMPANY!!

I miss My Order since december, No money back, They so illegal shit.., next step I visit these guys with some friends…

I ordered a Korg PA1000 Keyboard and they said it on the website and they have this keyboard on sale and available. I have ordered it but they did not sent me the product. Then I cancelled the order and requested a refund. It is more than six weeks now and they did not send me the refund. It seems like a scam. Don't ever order anything from this people. DO NOT BUY ANYTHING! SCAM !!! SCAM !!! SCAM!!!

This is a scam website. They steal your money and will not communicate with you. Avoid to avoid disappointment.

I ordered a Remo snare muffler that said "available immediately" on the 11th Feb 2025... well, its now 6th of March and i have had nothing but the original order in my emails even though i've tried 3 or 4 times to contact through the website (no response)

Im now £55 out of pocket and have no product. I cant even buy one from somewhere else with the knowledge they'll cancel and offer a refund because there has been ZERO contact.

regret not googling the reviews first as many others have had a bad experience

if anyone from musique shop sees this, i've left my invoice number below, please get in contact with me so this can be resolved

I don't usually leave reviews but this is a company I haven't used before. The prices were really reasonable but I ordered a gong stand a week ago and I haven't received any email confirmation of my purchase and no response to my enquiry about when it might be delivered.
I need it for something I am doing in 7 days time so the whole thing has now become stressful. If someone from the company reads this - I would like to cancel my order & get a refund please, with immediate effect.

Jenny

I ordered a guitar pedal more than a week ago, and I haven't received anything nor have I received any order status update. It still says: received order, an advisor will check and send your product. Even though it said the order was in stock, and sent the latest within 2 days. Terrible experience. I needed the pedal today, so I had to buy it elsewhere. I hope they will cancel my order and give me my money back.

After 2 months I've finally received my money bank after contacting my bank, no thanks to this company. Terrible service, terrible non-existent customer service. DO NOT USE THIS COMPANY, DO NOT GIVE THEM YOUR MONEY!

Edit: How dare you say that it's my fault for not contacting you for a refund, I tried every possible method of contacting you to little avail! I tried your phone number countless times and was placed on hold only to be hung up on every time. You have NO EMAIL ADDRESS at all so I had to create a support ticket on your website on the 3rd Jan and received barely any replies. Your first reply was on the 8th Jan apologising and promising me that you'll dispatch my order soon (which you didn't) I told you to dispatch it within 48 hours or issue me an immediate refund - you did neither.

It's a shame that you can't include screenshots on here because I have countless screenshot of the multiple messages that I sent asking about this and you did not reply. Your next message was on the 22nd January stating my order was cancelled and refunded, but then I never received anything to my bank account! THAT is why I escalated it to my bank who sorted it within 2 weeks! How dare you try to push the blame on to me. I work in customer service and your whole system is a joke. I'm not spreading misinformation, look at the COUNTLESS other 1 star reviews on here and Google reviews from customers who have experienced the same awful service from you, if this is how you conduct business and treat your customers then it's no wonder you have such a low rating and so many 1 star reviews. What an absolute joke of a company

This is a scam site .
Ordered a turntable table early January & never received .
No communication from them
Disgusting people stealing peoples money

I want a full refund. I bought my boss katana amp over 2 months ago and despite multiple attempts to get in contacts to track this package I have had zero assistance. I now want a full refund Order number: #11000010531. I have already taken out a ticket and it has not been addressed ticket: HRG-66629