musique-shop.fr Reviews 

Ordered a drum stand and was promised 24H delivery as item was in stock. 2 weeks later no communication and the help desk is impossible to contact. Phoned multiple times with no reply and when I tried to log an issue through the appropriate channel, my account showed there to be no order against my email address making it impossible to resolve and the "help" takes me to a 404 page doesn't exist message. As calls aren't answered and the online help system doesn't work I've now had to log a dispute through my credit card company - what a hassle! Avoid!

An update after almost 3 months. Nothing changed, and the company didn't refund or even answer. It's all a big SCAM!!! Do not buy ANYTHING from this company. Evaluating my options of judicial procedures. I purchased an Audio Interface at the beginning of January because it was 30% less than the competitors. They said it would be shipped in 2 days, then a week later, after that, no idea, and later agreed to cancel the order and give a refund. I haven't received anything, and in their last communication in the middle of January, they stated it would take 10 days, and nothing. This seems to be a general complaint for this company. Low prices for no products and delays in the refund. I want my money back!

Purchased instrument case. Good price for item, and good delivery time promised. Despatch was a week late but shop apologised for lateness when I queried, and sent the item a few days later.

Excellent service from start to finish. Easy to order online. Regular notification. Well packaged and promptly delivered.

I have not received my order and I am unable to track its progress

** Schlimmer Betrug!!!**

Vor über 2,5 Jahren habe ich einen Bass im Wert von über 1000€ bestellt und bis heute nur zwischenzeitlich einen beschädigten erhalten. Ich habe versucht, das Unternehmen telefonisch zu erreichen (70 dokumentierte Versuche per Handy), aber niemand hat geantwortet. Auf E-Mails und Tickets reagiert man ebenfalls nicht. Mein Account wurde sogar gesperrt.

Aus Verzweiflung bin ich 300 km gefahren, um persönlich mit jemandem im Shop zu sprechen. Man hat mir ins Gesicht gelacht und mich mit der Information, dass eine Bestellung existiere, vertröstet. Eine Rückerstattung des Geldes wurde abgelehnt. Das ist nun über ein Jahr her und seitdem habe ich wiederholt versucht, Kontakt aufzunehmen – ohne Erfolg. Keine Informationen, kein Zugang zum Account.

Ich werde potentielle Käufer intensiv warnen. Mein Anwalt bereitet eine Klage vor. Aus dem Ausland ist das zwar etwas komplizierter, aber was bleibt mir für eine Wahl?

Wer hier trotzdem bestellt, dem wünsche ich viel Glück. Es ist der Wahnsinn! Selbst wenn das Produkt hier günstiger sein sollte, empfehle ich dringend, bei einem seriösen Shop zu kaufen. Definitiv Betrüger!

An alle Betrogenen: Ich strebe eine Sammelklage an. So können wir die Vorkosten teilen. Mein Anwalt sagt, es sei ein klarer Fall.

---

**Fraud!**

Over 2.5 years ago, I ordered a bass worth over €1000 and have received just for a certain time a damaged Bass to this day. I have tried to contact the company by phone (70 documented attempts via mobile), but no one has responded. They do not reply to emails or tickets either. My account was even suspended. I have a Personal E-Mail from one guy when the theme was to send the damaged Bass back, but apart from that, no reactions (2 years now) .

Out of desperation, I drove 300 km to personally speak with someone at the shop. They laughed in my face and tried to placate me by showing that an order existed. A refund was refused. That was over a year ago and since then, I have repeatedly tried to make contact – without success. No information, no access to the account.

I will strongly warn potential buyers. My lawyer is preparing a lawsuit. Although it is a bit more complicated from abroad, do I have a choice?

To anyone who still orders here, I wish you good luck. It’s madness! Even if the product is cheaper here, I strongly recommend buying from a reputable shop. Definitely scammers!

To all those who have been defrauded: I am seeking a class action lawsuit. This way we can share the upfront costs. My lawyer says it is a clear case.

Have delivered 5% of my order after three weeks.
Won’t respond to requests for refunds for the other 95% of the order despite multiple attempts. Deleted support ticket requesting a refund.
The items I ordered were all listed as in stock when I ordered and now they’re not even listed on the website at all.
It’s just a scam.

The initial order arrived on 11th January with a cymbal stand missing from the order.
Communication from the shop has been really poor and I still don't have the missing item a month later despite chasing.
I have also tried to phone unsuccessfully, the phone doesn't get answered.

My reviews keep getting removed. If I could leave 0 stars I would. This company takes your money even when they don't sell the item anymore, I placed an order in June last year for some headphones apparently in stock (according to their website) they even lied in their emails to me that it was being prepared . I have still yet to receive them, they ignore all my emails and even lied to the French trading authorities they had given me a refund. Anybody having issues with this company need to report them via signal.conso website. If we all group together and report them something will have to be done and hopefully get these guys prosecuted. I will not stop leaving negative reviews about this store until I either get my item or get my money back!!!!

Update: Nearly two years ago, I placed an order worth €1,458 with this company. After months of delays, excuses, and outright ignoring my messages, they refused to issue a refund, claiming the items were “out of stock.” Despite constant follow-ups, my order never arrived, and I eventually had to accept that I had lost both my money and countless opportunities due to missing equipment.

Recently, after sending a legal letter "attempt to resolve dispute", the company offered me store credit for the outstanding amount. Hoping to finally resolve this mess, I carefully selected only items that were listed as in stock. But once again, I was met with disappointment—most of my orders never arrived. After repeated messages to customer service, I eventually received two small, cheap items. The rest, totaling over €1,000, was never delivered.

Worse still, my support tickets are deleted just hours after I submit them, shutting down any chance of getting help. It’s now beyond clear that this company has no intention of making things right.

I’m outraged—not only have I lost a significant amount of money, but I’ve also wasted even more time hoping they would finally fulfill their obligations. This experience has been such a nightmare.

To anyone considering a purchase from this company—stay far, far away.

SCAM! [PND-53707] #11000010466 la brea telecaster pickups
SCAM!! Do not buy from this company

[PND-53707] #11000010466 la brea telecaster pickups. This has been going on since November!! I can't get through. They never answer my support tickets. I'm going to try and get my money back by seeking advice from the bank.

Exceptional service highly reccomended. The packaging was impeccable

you think the price in their website is good. but this is a trap. once you paid your money, you will not get what you order. And then, they will treat you like nobody.

I order a piano bench before Christmas 2024. It is a gift for my son. they took 2 months to deliver without any reply for my questions. when I get the bench one week ago, I found it is a cheap model instead of expensive one I order. I asked them to replace or return. they do not make any reply.

They do not care what you say and what you do. not reliable and not truthful.

Due to my complaint here, they just reply me and asked me to apply the return of bench. but, in the agreement of return, if I applied it, it means that it is my fault, and I should be responsible for the shipping cost. I keep my review.

They sent the wrong product to me. why should I pay that?

In their webshop system, they threathen me to accept the agreement of return where I take responsibility, otherwise the return is not possible later.

I will keep this review and remind more and more peole not to buy anything from them because they do not treat you as client.

Ordered an electric guitar here in November '23. It has never been delivered. After a year of calling and raising tickets, I finally received the paid amount in store credit (instead of a refund which I asked for). In October '24 I ordered several items with the store credit. Again, it took multiple phone calls and tickets before something was shipped. Surprise, surprise, they only shipped 2 cheap/small items. The other 2 more expensive items are still in backorder. It's been 4 months now since I raised that order.

I'm now considering contacting the local police, this is basically just theft.

I order a piano bench before Christmas 2024. It is a gift for my son. they took 2 months to deliver without any reply for my questions. when I get the bench one week ago, I found it is a cheap model instead of expensive one I order. I asked them to replace or return. they do not make any reply.

Due to my complaint here, they just reply me and asked me to apply the return of bench. but, in the agreement of return, if I applied it, it means that it is my fault, and I should be responsible for the shipping cost.

I’m generally too lazy to write reviews, which is wrong, as I do often read them, but in this case I decided I would. The reason for this is I ordered a quite expensive guitar stand from Musique shop as it was a great price compared to other retailers, but at this point had not read any reviews. I ordered the stand and paid, but didn’t get an email confirming my order which made me nervous and at this point thought I might have been scammed, so started reading the reviews which weren’t great. Anyway, in the meantime I went away on holiday for a week and when I came back the stand had been delivered. The only reason I’ve not left five stars is because as I’ve said I had not received any correspondence to confirm my order and that was a little worrying. Other than that the stand has arrived and is great and within very reasonable time, so I’m very satisfied.

Dear Musique Shop

Thank you for sending a new schecter SGR Avenger Midnight Satin Black. This resulted from my first guitar being damaged in transit from France to the UK. I have had to pay £43.05 to return the item to the Musique Shop. Can you please confirm when this money will be refunded to my account or reduce the cost of the guitar to me? Thank you

Merci d'avoir envoyé un nouveau schecter SGR Avenger Midnight Satin Black. Cela résulte du fait que ma première guitare a été endommagée lors du transport de la France vers le Royaume-Uni. J'ai dû payer 43,05 £ pour retourner l'article au Musique Shop. Pouvez-vous s'il vous plaît confirmer quand cet argent sera remboursé sur mon compte ou réduire le coût de la guitare pour moi ? Merci

Been over 5 weeks and I still haven’t received my order. Would of been better to whittle the Ukulele myself.

I ordered an Allen & Heath xone 96 (1800 euro) on the 17th of November 2024 and I still didn't receive the product, and didn't get a response on my phone calls and e-mails. Pls let me you what the status is of my order. Order number: 9000002945

Looking forward to hearing from you. Thank you