musique-shop.fr Reviews 

Product ordered in November, a ticket raised on their portal, but can’t get a response, not even via phone.

Really poor service, and would not recommend this company. I am out of pocket nearly 300 euros, and simply can’t get an update, which is disgraceful

So now you've blocked me from my account?!

L update me, where is my order #11000010813. I've already logged a ticket via your website on the 18th and it is still not even assigned to an agent, so that's another lie from your pathetic company. I want a full refund now. I spoke to my bank today they said that from the 5th of February they can get involved.

To anyone else reading this, DO NOT BUY FROM THIS COMPANY

The item said it was in stock and ready immediately when I purchased online. LIE, it now says 'restocking' and I've not had the product dispatched.

The item said it shipped within 2-5 days. LIE. I purchased on the 16th of Jan and i've received no communication whatsoever.

The company, who you cannot contact, who only reply to trust pilot reviews, say raise a ticket and you'll get a response within 7 days. LIE. I raised a ticket on the 18th of Jan and it's still not even assigned to an agent. They can take the time to send these generic replies via trust pilot but it's all lies. Do not do busy with these scammers, they are lying thieves.

Ordered a Novation Launch-Control-Xl-B in OCTOBER and still havent recieved item or confirmation of tracking/postage etc. Would avoid.

Great service - Great pricing - Fast delivery to the UK. Highly recommended.

Bonjour,

Finalement, grâce au manque total de communication de Musique Shop, j'ai récupéré mon argent.
Comme j'ai pu le constater dans d'autres commentaires, beaucoup ont eu des difficultés à récupérer leur argent, j'explique ici la procédure que j'ai suivie :
Placer un ticket annonçant l'annulation de la commande et demandant un remboursement, en indiquant le mode (dans mon cas, virement) et en informant des réclamations ultérieures par voie légale au cas où la demande ne serait pas prise en compte.
Envoyez le même texte par email à l'adresse gmail du magasin sitemusiqueshop en indiquant qu'il a également été réclamé par ticket et en indiquant le numéro du ticket
Réclamez le remboursement du paiement auprès de notre banque. Cela oblige votre banque à demander l'autorisation d'annuler la transaction, ce qu'elle peut refuser, auquel cas nous aurons un joli document de notre banque indiquant que le destinataire du virement a refusé de restituer le montant de la commande précédemment annulée que nous avons reçue Il peut être utilisé pour appuyer des actions juridiques ultérieures que nous pourrions vouloir entreprendre (dans mon cas, cela n'a pas été nécessaire).
Envoyer le texte du ticket/email de renonciation à la commande par courrier recommandé avec accusé de réception (cette dernière étape est très importante car c'est la certification légale que le destinataire a effectivement été informé de la rétractation et de la renonciation à la commande)
En faisant tout ce qui précède, j’ai reçu mon argent en moins de 4 jours.
Hello,

Finally, due to the absolute lack of communication from Musique Shop, I have recovered the money.
As I have seen in other comments that many have had difficulties in recovering their money, I explain here the procedure that I have followed:
Put a ticket announcing the cancellation of the order and requesting the refund of the money indicating the method (in my case transfer) and advising of further claims through legal means in case of not attending to the request.
Send the same text by email to sitemusiqueshop$gmail.com indicating that it has also been claimed by ticket and indicating the ticket number
Through our bank, claim the reversal of the payment. This forces your bank to request permission to reverse the transaction, which they can refuse, in which case we will have a nice document from our bank indicating that the recipient of the transfer has refused to return the amount of the previously cancelled order, which can be used to support subsequent legal actions that we may want to take (in my case it has not been necessary).
Send the text of the ticket/email cancelling the order by registered mail with acknowledgement of receipt (this last step is very important because it is the legal certification that the recipient has effectively been informed of the cancellation and the cancellation of the order)
By doing all of the above, I received the money back in less than 4 days.
Hola,

Finalmente, ante la falta absoluta de comunicación por parte de Musique Shop, he recuperado el dinero.
Como he visto en otros comentarios que muchos han tenido dificultades para recuperar su dinero, explico aquí el procedimiento que yo he seguido:
Poner un ticket anunciando la renuncia al pedido y solicitando la devolución del dinero indicando el medio (en mi caso transferencia) y avisando de ulteriores reclamaciones por via legal en caso de no atender la petición.
Enviar el mismo texto por correo a sitemusiqueshop$gmail.com indicando que también se ha reclamado por ticket e indicando el número de ticket
A través de nuestra entidad bancaria reclamar la retrocesión del pago. Esto obliga a su entidad bancaria a solicitar permiso para retroceder la transacción ante lo cual se pueden negar, en cuyo caso tendremos un bonito documento de nuestra entidad indicando que el destinatario de la transferencia se ha negado a devolver el importe del pedido anulado previamente que nos podrá servir para apoyar posteriores acciones legales que pudiéramos querer tomar (en mi caso no ha sido necesario).
Enviar el texto del ticket/mail renunciando al pedido por burofax postal con acuse de recibo (este último paso es muy importante porque es la certificación legal de que, efectivamente se le ha comunicado al destinatario el desistimiento y la renuncia al pedido)
Haciendo todo lo anterior he recibido la devolución del dinero en menos de 4 dias.

I am a 67 year old pensioner. I saved up for the guitar of my dreams. It was advertised on their site at a good price. I ordered a Jet T600 electric guitar about a month ago in December. They took 476 euros from my account immediately. I have not seen the guitar nor received any response to my numerous emails, phone calls or texts. Total silence. I have never experienced anything like this before . The website looks amazing however I am wondering if the web site and store are just an elaborate scam that should be investigated by the police.

THEY ARE ANSWERING TO SOME REVIEWS THAT THEY ARE NOT SCAMMERS BUT ITS ONLY BLA BLA BLA BECAUSE:
- AFTER ALL MY COMPLAINS THEY BLOCKED MY ACCOUNT WITH TECHNICAL EXCUSES.
- THEY SAID TO DGCCRF THAT WILL REFUND ME, BUT TILL NOW NOTHING
- MY GUITAR AFTER THREE MONTHES STILL SAYS IN THEIR WEBSITE THATS IMMEDIATELY AVAILABLE
- WHY THEY DONT REFUND ME AFTER 3 MONTHES ?
- IVE ALREADY A PROCESS NUMBER IN COURT AND THE MORE TIME THEY WILL TAKE TO REFUND ME MORE THEY WILL PAY WITH INTERESTS AND ALL THE LAWYER, COURT AND ALL THE EXPENSES RELATED WITH
SO DONT BELIEVE A WORD, OF WHAT THEY ARE ANSWERING TO YOUR REVIEWS BECAUSE ITS ONLY TO NOT BE BANNED FROM TRUSTPILOT AND TAKE TIME TO OTHER PEOPLE GET CAUGHT BY THIS SCAMMERS.
I LET HERE TO EVERYBODY THE EU WEBSITE ( trust pilot doesn’t allow links ) TO PUT THEM IN COURT AND HAVE YOUR MONEY BACK WITH INTERESTS AND EXPENSES PAID,
JUST GO TO EUROPE DOT EU AND SEARCH FOR
EUROPEAN SMALL CLAIMS PROCEDURE
ANOTHER MONTH AND NO REFUND WHAT YOU CALL TO A COMPANY THAT YOU PAID FOR A PRODUCT AND THEY STAY WITH YOUR MONEY AND NO PRODUCT SENT NOR REFUND, SIMPLY THEY ARE SCAMMERS AND BY THE LAW ITS A CRIME TO DO THIS.
IF THEY ARE SERIOUS PEOPLE WHY DONT REFUND THE PEOPLE MONEY.
THEY FLAGED MY REVIEW TO NOT APPEAR, WHY ??

DONT BUY NOTHING FROM THIS SCAMMERS.

FIGHT FOR YOUR MONEY AND THEY WILL BE CONVICTED FOR SURE AS THE LAW TAKES TIME BUT WILL WORK.

Ordered something on the 16th of December for my son’s Christmas present. They said it was in stock and Would be despatched immediately. After a week or so went by I tried to track my order through their website but there was no order to track on my account even though the money was taken and I’d received an email confirming my purchase.
I had to fill and incident card out to find out what was going on and where my item was with the instruction that they would respond within 7 days….ive just sent my 3rd card and I’ve had no response to any of them. The site is a joke. Having read through some of the reviews it seems a lot are having the same issues. 🫤

I ordered a pick up two weeks ago. The money was taken from my account immediately, and I received an email to say I would shortly receive notification of dispatch. Two weeks has now gone by with nothing. I’ve got through to them two or three times by phone and they basically just say, sorry it will be with you next week. The only communication I can get with them is when I stay on the phone for half an hour since my initial email saying I will be notified of dispatch. I’ve had no communications at all from them. Very poor show at the moment I have no product and my money was collected immediately.

Great experience with the site, especially if they give you a 10% discount

I ordered a keyboard on 19th December 2024 which I never received. I received an email after the purchase that my order has been verified but unable to reach the company since then. The phones are not answered, my support ticket queries are ignored. It has been a months and no contact.

Never order here it's a scam, ordered 20 december, never arrived

I have been waiting 1 month for my order and it hasn't arrived yet. Phone doesn't work, and they don't answer. I have never ever seen so horrible service in my life.

C'est vraiment terrible. J'ai essayé de retourner l'instrument que j'ai acheté en novembre, sans pouvoir joindre personne par téléphone et n'ayant reçu de réponse par e-mail qu'un mois et demi plus tard. Désormais Musique-shop refuse d'accepter la livraison retour de DPD. Le service client de cette entreprise est un cauchemar. Le colis attend donc toujours dans un dépôt en France, et j'attends toujours le retour de mon argent.

This is really terrible. I have tried to return the instrument I have bought in November, being unable to reach somebody by phone, and only receiving an answer via e-mail 1,5 months later. Now Musique-shop refuses to accept the return delivery from DPD. Customer service of this company is a nightmare. So, the package is still waiting in a depot in France, and I a still waiting for my money to be returned.

Really good service

Nice guitar, works well. Tried to call you but you did not answer during your telephone opening hours. my purchase is not registered on my account so I could not track my package. It arrived on time though, just before christmas. That was positive!

I have ordered a guitar pedal on December 16th. They took my money and I haven't heard from them ever since. I already opened three tickets but no response there. Also the phone number shown on the website goes straight to voicemail. I want my pedal or a refund! Don't order from this company!!!

Ordered my daughter a guitar on 25th November for Christmas with money collated from grandparents, aunty and us. Still no response from them despite raising multiple service tickets on their website. No response, no guitar and no refund.

This place seem to be totally fake. I don't think they deliver their online sales.

Unfortunately, I have very similar experience to most other reviews. I ordered two items on 10th December 2024, with estimated shipping on 12th December. After 1 month, I am still waiting for the shipping confirmation. I tried to contact them via phone and contact form, but don’t get any response or communication about the status of my order. Order number #11000010625, ID Ticket : CJO-95840 (16th December), Ticket: CDJ-85038 (23rd December). I understand Christmas can be a busy period, but a minimum communication would be sensible. I will contact my bank to disbute the payment, unless I get a status update in the next 5 working days. Many thanks!