musique-shop.fr Reviews 

Very kind and helpful, quick responses to my email questions!

Ordered middle of December still waiting on the product 2 speakers worth over £1500 and no update order no 1100000710

** update (original review below) **

I received my order after 4 and a bit weeks. I have updated and upgraded my review following this resolution.

3 stars is for delivering a good product for a good price (and I think I'm being generous). With better transparency/communication this could be a 5 star review. The extent of delay is frustrating, but the lack of communication was the real killer.

I don't have this issue with other retailers. I know that systems vary in sophistication and that's OK. But you must do better - the lack of clear, transparent information makes dealing with you more stressful than is needed.

**********

Order placed 16th December, stated product available within 2-5 days. Money taken. Ticket raised 30th December to ask about order status. No response to the ticket, no email to communicate or explain the delay in the order. And the phone number is seemingly a messaging service only.

3 weeks after ordering, I have received only an email acknowledging my order.

Placed my order on 7th Dec, was supposed to ship on the 9th (as per website and confirmation email). Started to have doubts after reading reviews and hearing nothing by the 13th. Opened a ticket that I've commented on on 3 separate occasions and it has yet to be acknowledged or replied to ("7 working days" my backside). Have asked several times for a refund, which I obviously haven't recieved. Tried calling several times and it just rings out. I've had zero communication since I initially ordered on the 7th December, been totally ignored. Raised it as fraud with my bank, the deadline for them to respond to my bank was today so we'll see if I get my money back. Not hopeful as they seem to have a habit of taking money from UK customers and not shipping the items. Absolute joke of a company.

Update since yesterday. Musique shop contacted me and stated, that if i remove my bad reviews, they will then proceed to process my refund. My review is staying, as it is truthful, and ive already waited 5 weeks to get a refund supposedly after 14 days. I will not be bullied by this company. So here i am 5 weeks after being promised a refund for goods that never turned up.
The refund has not turned up, I am unable to contact them via my account, as they have disabled it. My bank are on week 5 of trying to get the money back without any success so far. How can a company do this to people and get away with it?
No morals, no customer service, and clearly no conscience
How is tge musique shop still being allowed to advertise??

Ok I have Witted a month and nothing cant log on to my account Couse for some reason it’s Been band and I can’t even check if my package is coming or not so really good company

Terrible customer service and still haven't had my item delivered! I have put in a ticket to ask for updates on my order and no replies. Not picking up on phone either. I want a refund. Do not use this service!!!

Product great - customer service awful. No replies to messages, phone number did not work - seemed they only shipped my product when I demanded a refund.

I’m afraid my experience is mirroring previous reviewers here. My delivery date of 9th December has come and gone with no new date or communication around it. My last message to them 2 weeks or so ago asking to know when it was ordered from the manufacturer and when it is expected has been ignored. Unofortunately I have no other option than to pursue a refund through my credit card so I can purchase the item from a different source. Very disappointing and frustrating. I had hoped for delivery before Christmas to be able to use at planned events but I now don’t expect it to arrive for months as I know that this particular item has a very long wait list from the manufacturer due to demand. The listing on their website when I purchased stated a delivery time by 8th December. I requested it to be 9th as I would have been away on 8th. They were quick to respond and reassure that was possible and that deliveries to UK are made daily but now there is no delivery and only silence. I cannot recommend this shop and would not use again.

In response to your reply and question:
It was stated on the product listing that the delivery would be in a window of a few days ending 8th December. I then messaged you to request delivery on 9th Dec due to being away. You confirmed that was possible and the date was noted on the order. I have all those messages so if you take a look you can see that. At no point did you inform that the product was not in stock and the delivery dates on your listing certainly indicated it was.

Subsequently I have asked you when the product was shipped by the manufacturer and when you expect to receive it but I have had no reply from you to these questions.

I have not received item I ordered. Very disappointed with this. No communication at all. It was supposed to be a Christmas present. I require a full refund.
I have now received item but took its time
All good

Edana Harvie

I am writing to you in English and you keep responding in French language. I have replied to you that my order is delivered without documentation, cable, vouchers and other accessories. I get no answer from you. You keep asking me to give you a review. Well. Here it is. But I would prefer some help and a correct delivery.

Prompt and efficient service….the djembe drum I wanted was in stock and I received it within a week despite the distances involved….France to Scotland.

Good quality product, well packaged, delivered within reasonable time.

I’m experiencing the same situation as others are reporting. I placed an order, the item is listed as available immediately, got the confirmation purchase email, they charged my card at once! But nothing ever shipped and it’s now past their shipping timeframe. Obviously, I can’t get a hold of anymore via phone or their ticketing system.

Very good service, reliable.

I bought two speakers and an headphones and everything its gone well. Then, in March, I ordered an RMX1000 and in September it was not still available or shipped.. so in September I asked the refund but I've had to wait the 26th November to have my money back on my bank account. Some days before the refund I opened a ticket on UE ODR.. maybe i got my money back for that.

Ive ordered more than a month ago and it would be shipped in three days but nothing happened and they havent been answerring my messages and they are unreachable.

23-11-2024 ordered.
ordernumber: 9000002961

I am posting here like everyone else as money immediately left my account but no delivery no updates just an email with order number #11000010654. I called the customer service number which just goes to voicemail. This is a Xmas present for my partner and again on the website it stated item was in stock and would be shipped next working day. If Musique shop could please contact me with an update.

It seems i’m the latest to add my complaint to the long list of items not being delivered (and no updates given). So diappoibting especially in the run-up to Christmas. I was planning to give the pedal I ordered as a Christmas present this week. I was told it would be shipped 7th Dec but haven’t heard since, phone lines impossible to get through.
Order number 11000010577, as I’ve seen others get updates in here.
Worried this is a scam and will be contacting my bank’s fraud team if not rectified this week