Must & Lees Reviews 101

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Thank you to Chris for hosting a wonderful wine evening for us. If you are looking to arrange a fun night with friends look no further! We were able to book the private tasting room and Chris selected... See more

Rated 5 out of 5 stars

I ended up at Must & Lees because many other WSET classes were full. I'm so thrilled that they were because the smaller class size, flexibility of the course, and more catered experience made the expe... See more

Rated 5 out of 5 stars

Must & Lees is the wine shop we've been hoping for! Not only does M&L provide a warm, inviting environment but they also have a very knowledgeable staff with great inventory. Chris consistently sparks... See more

Rated 5 out of 5 stars

I really enjoyed doing the weekly classes with Olga for Level 2 WSET. She brought out such interesting and special wines for us to try every week and was a great teacher, friendly and patient and real... See more

Company details

Written by the company

Wine merchant and bar with two stores in London and online sales


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

101 reviews

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Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, friendly and knowledgeable staff. Fun wine tasting events covering a good range of wines.
Love the cosy atmosphere too as the nights draw in

October 22, 2025
Rated 5 out of 5 stars

Wine Club

I look forward every month to collecting my 3 surprise bottles of wine from the lovely little wine bar and shop on Liverpool Road. Great selection of wine available by the glass too.

July 7, 2025
Rated 5 out of 5 stars

Brilliant

Lovely talented people and some astonishing wines.
One of the best wine tastings I have ever been to, can’t recommend enough

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order online however when…

I placed an order online however when it didn’t turn up over a week after taking the money, I emailed the company who said they never sell this product online so was a mistake. I am hoping the refund will come quickly.

March 2, 2025
Must & Lees logo

Reply from Must & Lees

Thanks for taking the time to share a review.

Apologies that we could not fulfil your order of 15 x tins of sardines.

As explained by email this was a bit of a glitch on our system - we don’t offer these for delivery and don’t usually sell them online, in fact there’s no way to navigate to them on the website, we didn’t know but it seems that they can be found on our site via google. This has now been fixed and we only stock and sell these in our wine bars.

We refunded within an hour of your email. The funds will be in your account as quickly as your bank allows (usually a couple of days).

Rated 5 out of 5 stars

I took the course package to study for…

I took the course package to study for the Level 2 WSET and really liked the weekly classes! Olga was very knowledgeable and made the classes interesting. I would highly recommend for other people that are interested in learning more about wine, its a great activity to do. Thanks to Olga for the lessons!

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful place

Everything about Must & Lees is great. They're super knowledgeable but also unpretentious. I'd do the course again without any hesitation.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Olga was a wonderful instructor

Olga was a wonderful instructor, patient, kind and thorough. She answered all my questions with ease and I would recommend Must & Lees as a place to study for WSET!

September 8, 2024
Unprompted review
Rated 1 out of 5 stars

emails constantly and cancelled tickets

Continues to email me spam reviews before I have even gone for the wine tasting I have booked, which means my only interaction so far is terrible. Hope you're pleased I completed the review as requested.

Edit: in response to a bad review, instead of explaining the situation to me and asking for me to change the review and help a small business they have cancelled my tickets. To me this doesn’t show good will and has not worked to try to de-escalate the situation. They say I should have contacted them before taking action, but have now done the same to me by cancelling the tickets. Perhaps we are both better off not interacting.

September 26, 2024
Must & Lees logo

Reply from Must & Lees

Hi,

The request for feedback to which you refer is an important mechanism for us to improve our service and make sure our customers are getting what they want from our products and services.

I appreciate that on this occasion you have booked tickets to a tasting and the automated feedback request has been sent to you prior to the event taking place. I appreciate this may be annoying and I’ll try to get that fixed. However, as a small business we don’t have much IT support and can only try to rectify these niggles when customers tell us about them. It’s also worth noting that the automated emails are part of our integration with Trust Pilot so we don’t have direct control of their timings. A quick email or phone call to let us know about a minor inconvenience such as this would have been a more constructive approach allowing us an opportunity to look into the issue, before reviewing our services.

As a hospitality business, our primary objective is for our customers to have a great time in our shop - and hopefully learn something in the process. As this now feels unlikely to be the case for you, and I would hate for it to negatively impact the experience of other paying customers, I have cancelled your tickets and issued a full refund as a gesture of goodwill.

Many thanks

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