Mustard Mortgages Reviews 

71
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptional mortgage advice, tailoring options carefully, and making complex financial processes remarkably easy to understand. Many people note that advisors consistently go above and beyond to secure the best possible outcomes while maintaining outstanding communication. First-time buyers specifically mention that professionals patiently answer all questions, offer reassuring guidance, and remain consistently available throughout the entire home-purchasing journey. Consumers also deeply appreciate the continuous support and prompt responses provided by the team, which successfully eliminate anxiety and significantly reduce stress during complex property transactions.

What people talk about most

Staff

Clients share positive opinions on staff, highlighting exceptional professionalism, knowledge, and dedication... See more

Service

People report positive experiences with service, highlighting the exceptional professionalism and expertise... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mega thanks to Sian for dealing with my mortgage application. She did an amazing job porting my mortgage over to our new home and made the whole process stress-free. She was always easy to contact an... See more

Company replied

Rated 5 out of 5 stars

Sian and her team gave us great advice when we were moving house this summer. She listened to what our needs were and presented different options to us for how best to meet those needs. Throughout the... See more

Company replied

Rated 5 out of 5 stars

I am a first time buyer and had absolutely no idea how to go about buying a property or getting a mortgage or what other things I may need. Sian (my Mortgage broker) made sure I understood every... See more

Company replied

Rated 5 out of 5 stars

My experience working with Sian has been completely 5 stars through the whole process. I had a unique case as i was in a Let-to-buy situation with adverse credit. Sian went above and beyond to secure... See more

Company replied


Company details

  1. Finance Broker

Written by the company

🏡Welcome Home with Mustard Mortgages! At Mustard Mortgages, we're thrilled to embark on this journey with you. Homeownership is a special milestone, and we're here to make the path smoother, just like your favourite condiment adds flavour to every meal!


Contact info

4.9

Excellent

TrustScore 5 out of 5

71 reviews

5-star
4-star
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1-star

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4.9

All reviews

(71)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars

Sian and Hayley made our mortgaging experience stress free. It was not an easy process but all of our questions were answered and they were very informative. Will 100% be dealing with them again

November 13, 2025
Unprompted review
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Reply from Mustard Mortgages

Hi Daniella,
Thank you for the lovely 5-star review! ⭐️ We are really glad we could take the stress out of the process and be there to answer your questions along the way. It was great working with you, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

I want to say a massive thank you to…

I want to say a massive thank you to Mustard Mortgages but specifically Lisa. She is absolutely God sent. She was always ready to help, and answer calls anytime we needed her help. She provided tremendous service to help our journey of purchasing a home go smoothly. She was very friendly and treated us as though we were family. I would recommend Lisa to any one looking for a mortgage broker. God richly bless you Lisa.

December 16, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your lovely review. It truly means a lot to us, and Lisa will be so grateful for your kind words. We’re really glad we could support you through your home-buying journey and help make it a smooth one. Wishing you all the best in your new home, and thank you for the recommendation!

Rated 5 out of 5 stars

My experience

My experience working with Sian has been completely 5 stars through the whole process. I had a unique case as i was in a Let-to-buy situation with adverse credit. Sian went above and beyond to secure me the best possible outcome. Sian not only dealt with the lenders but was also having to deal with the estate agents constantly requesting updates. Sian handled everything so professionally and kept me feeling assured that i was with the right broker. Rightly so. Im a happy customer! I will be sticking with Sian and mustard mortgages for all my mortgage needs going forward. I definitely will be passing Sians details on to anyone looking for a mortgage broker.

November 27, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for the 5⭐ review! We’re really glad Sian could support you through what sounds like a complex case and get such a great result. She’ll be so pleased to read this. Thanks for trusting Mustard Mortgages — we look forward to helping you again in the future!

Rated 5 out of 5 stars

Excellent and professional service received


Sian and Hayley have gone above and beyond in helping with my mortgage.

Due to last-minute changes on my end, I exceeded the deadlines set by the mortgage company, but they worked tirelessly and pushed hard to ensure everything was completed on time. Their communication throughout was outstanding and made all the difference in getting this over the line.

I would strongly recommend this company truly professional and supportive from start to finish.

November 21, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for taking the time to share your feedback. We’re delighted to hear that Sian and Hayley were able to support you through the process and help overcome the last-minute challenges. They always strive to deliver clear communication and go the extra mile for our clients, so it’s wonderful to know their efforts made a difference.

We truly appreciate your recommendation and are grateful you chose us to guide you through your mortgage journey.

Rated 5 out of 5 stars

Sian helped me so much with my mortgage…

Sian helped me so much with my mortgage with great advice and got me the best product. Just moved into my new house and couldn't thank her anymore for what she did. Would highly recommend

November 14, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your kind words, It was a pleasure working with you. We wish you every happiness in your new home and look forward to working with you again on the future.

Rated 5 out of 5 stars

Fantastic service

Sian and her team gave us great advice when we were moving house this summer. She listened to what our needs were and presented different options to us for how best to meet those needs. Throughout the process we received regular updates of potential changes to our options, so we always had the best product available. We would definitely recommend Sian and team to anyone looking for mortgage advice.

June 30, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you for taking the time to share your experience! We’re so glad our team could provide the advice and support you needed throughout your move. It’s great to know you felt well-informed every step of the way.

Rated 5 out of 5 stars

Stress-free and First Time Buyer Friendly

I am a first time buyer and had absolutely no idea how to go about buying a property or getting a mortgage or what other things I may need.
Sian (my Mortgage broker) made sure I understood every step using simpler terms, made sure not to rush any explanations and helped me understand what else I will need e.g. Income Protection and Content Cover.
Sian and Hayley have both been so friendly and helpful. I have had the best experience I could have with buying a property and getting a mortgage was a lot less scary.
Always made sure to keep me updated and on track.
Thank you

September 23, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your wonderful review! We’re so happy to hear your first home-buying experience felt clear and supported every step of the way. It’s great to know we could make the process easier and less daunting for you.

Rated 5 out of 5 stars

Like me. You. Need. Sian.

This is my 4th time round sorting a mortgage.
I usually sort everything myself.
I’m very on top of rates and fixing when needed.

But this time, with a volatile market, kids and less time in my life, I paid my life time fee to Sian and let an expert work her magic!

And she did!

Sian has been a star from start to finish.

From the first call, to sorting my mortgage and insurance policies.
She’s kept it together after me asking so many questions all hours of the day!

I’ve found Sian reply's as promptly and efficiently as she can.
I’ve never waited more than half a day for a reply.
Which I think is amazing.

I'm looking forward to working with Sian again when my policies come up for renewal in 2 years time.

Thank you for all your time and energy!

October 28, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your fantastic review! We’re so pleased you had such a positive experience and felt supported throughout the entire process. It’s great to hear everything went smoothly, and we look forward to helping again in the future.

Rated 5 out of 5 stars

First time applying for my mortgage

First time applying for my mortgage, felt very nervous, however my mortgage advisor Lisa Hills was very supportive and helpful. Was able to ask her about anything during the process and would get really quick answers. I would definitely recommend her to other buyers.

August 7, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your lovely review! We’re so pleased we could make your first mortgage experience feel comfortable and supported. Your kind words and recommendation are truly appreciated.

Rated 5 out of 5 stars

Would definitely recommend

Sian was so helpful through the mortgagee process. She was very cheerful, knowledgable and responsive throughout.

October 24, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you for your kind review! We’re so glad we could make the mortgage process clear and straightforward for you. Your feedback is really appreciated.

Rated 5 out of 5 stars

We bought our first flat and Lisa was…

We bought our first flat and Lisa was our Mortgage Advisor. Lisa did an excellent job, she really cared about us, gave attention to all details, she had exceptional communication towards us through the procedure. She is an absolute professional, we would recommend Lisa to anyone. Thank you so much Lisa.

October 15, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you for your lovely feedback! We’re so happy to hear your first home purchase went smoothly and that you felt well supported throughout. We really appreciate your recommendation.

Rated 5 out of 5 stars

Stress free mortgage experience

I got in touch with Mustard Mortgages as a part of my first ever house purchase and Sian from Mustard Mortgages made it such a straight forward process. She was so kind, professional, and in-touch throughout. It gave me peace of mind and she worked hard to get me the lowest mortgage rate possible! I paid £700 for a lifetime fee which also means I don’t have to panic when my mortgage comes up for renewal. Thank you to Sian for making my first experience of finding the right mortgage for me a stress free one!

September 2, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your wonderful review! We’re so happy to hear your first home-buying experience was smooth and stress-free. It’s great to know you felt supported and confident throughout the process — that’s exactly what we aim for.

Rated 5 out of 5 stars

Sian fisher as a broker.'m so glad we choose this company to…

I'm so glad we choose this company to help us with our mortgage, I give a special kudos to Sian fisher , I recommend her as a perfect broker who always call, message and email to prompt and give updates on time, she's such a wonderful person and she takes her Job seriously and prioritize us at every stage even at the last minute , she assisted us with a discount and gave us the best offer. Thanks so much for all your efforts.

August 20, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you for your amazing review! We’re so pleased you felt fully supported and informed throughout your mortgage journey. It’s great to hear everything came together smoothly — your feedback is truly appreciated.

Rated 5 out of 5 stars

Lisa is amazing

Lisa is amazing! we have just purchased our first home and Lisa has been there for us every step of the way, going above and beyond and helping us at all hours. she has made one of the most stressful things in life a lot easier and we would just like to say thank you so much. We will 100% recommend!!

July 25, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your lovely review! We’re so pleased we could help make your first home-buying journey easier and less stressful. Your kind words and recommendation mean a lot to us.

Rated 5 out of 5 stars

Blinding! Thanks Lisa and thanks Mustard

Lisa from Mustard Mortgages helped us with our move and was outstanding, going that extra mile to help.

Lisa helped us change our term, port over our existing mortgage and got us a great deal.

I’d 100% recommend

July 25, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your wonderful review! We’re so pleased we could help make your move smooth and get you a great deal. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Sian was the best advisor ever!

Sian was the best advisor ever, I thought I lost hope when my last broker could get me the results but I am so glad that I was connected through her.
She was amazing from start to finish amazing response rate and support.
Truly a star !!

July 31, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience and that everything worked out so well. We really appreciate your kind words and support.

Rated 5 out of 5 stars

Lisa was so helpful and very easy to…

Lisa was so helpful and very easy to talk and deal with her from the start till the end.i will use them service again

June 20, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for sharing your experience! We’re delighted to hear everything went smoothly and that you’d choose to work with us again. Your feedback means a lot.

Rated 5 out of 5 stars

Sian was a star from start to finish

Sian was a star from start to finish. From the first call arranged by the estate agents, to sorting my mortgage and insurance policies, I felt in safe hands the whole time. Sian was great at replying promptly and efficiently to all my communications and I felt properly looked after. I'm looking forward to working with Sian again when my policies come up for renewal. It is definitely a novel experience to actually look forward to dealing with a company! Thank you for all your assistance.

June 18, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your wonderful review! We’re so pleased to hear you felt supported and well looked after throughout the process. It’s great to know your experience was such a positive one — we really appreciate your kind words and look forward to helping again in the future.

Rated 5 out of 5 stars

Lisa was extremely helpful

Lisa was extremely helpful, always available to speak to regarding any concerns. Super friendly and professional! Highly recommend!!

May 18, 2025
Unprompted review
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Reply from Mustard Mortgages

Thank you so much for your lovely review! We’re delighted to hear you had such a positive experience and that everything went smoothly. We really appreciate your recommendation.

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