SRC Mortgage Solutions Ltd Reviews 168

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, dedication, and genuine care, highlighting their professionalism and friendly approach. Many people found the service to be outstanding, noting that the team made the entire mortgage process incredibly smooth, stress-free, and easy to understand, even for first-time buyers. Reviewers frequently mentioned feeling supported and well-guided through every step, with all their questions patiently answered. The customer service is often described as excellent, with consumers appreciating the clear communication and quick resolution of potential issues. Many individuals expressed that they would highly recommend the company and plan to use their services again due to the personalized and efficient support they received.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exceptional support and... See more

Based on these reviews

Rated 5 out of 5 stars

As a first-time buyer, the whole mortgage process felt a bit overwhelming at first, but working with Joshua McIlroy made everything so much easier. He was incredibly knowledgeable and explained ev... See more

Company replied

Rated 5 out of 5 stars

Truly an amazing experience! Our brokers Joshua and Nancy went above and beyond to find us the best mortgage solution and secure the lowest rate available. They made the entire process simple, str... See more

Company replied

Rated 5 out of 5 stars

Jack Avery our mortgage advisor at SRC mortgages has been amazing! He has been so helpful with guiding us as first time buyers and helping us to understand easily and efficiently the best options fo... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Jack Avery enough for all his support with my mortgage. He went above and beyond, finding the right lenders, guiding me through every step, and patiently answering all my questions,... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker

Written by the company

Our mortgage team work with a variety of clients ranging from first time buyers through to professional property investors. We have strong connections in the affordable housing sector where we provide support services to some of the country’s major housing associations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

Couldn’t Have Done It Without Jack Avery!

I can’t thank Jack Avery enough for all his support with my mortgage. He went above and beyond, finding the right lenders, guiding me through every step, and patiently answering all my questions, explaining everything clearly. Nothing was ever too much trouble for him.

He also quickly resolved an issue that could have caused a setback, which really saved the day. Thanks to Jack Avery! I now have my keys and am finally on the property ladder, and for that I’m immensely grateful. I honestly couldn’t have done it without him!

Emmanuela

March 30, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words – it means a lot when we receive such wonderful reviews. We're really glad you felt supported through the process and Jack helped make everything as smooth as possible. Buying your first home is a huge milestone, so congratulations on getting your keys and stepping onto the property ladder – that’s an amazing achievement!

If you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the best in your new home.

Rated 5 out of 5 stars

A credit to their profession

A credit to their profession. They went above and beyond and actually cared. Extremely helpful and very professional throughout the process which they made so much easier. Highly recommend them.

March 13, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. It means a lot to know that you felt supported and cared for throughout the process. We always strive to go above and beyond for our clients, and we’re delighted that your experience reflected that. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Jack Avery, recommended

Jack Avery was great throughout our whole process of trying to find the right mortgage for us. He sat us down and explained everything, at first it felt quite daunting, but he made the process feel like a breeze.
He would respond instantly whenever we needed any questions answered.
Unfortunaly our mortgage offer was running out before we had completed, a quick email to Jack and he got the offer extended for us.
Very knowledgable and professional, without Jack, we wouldn’t have been able to do it.
Thank you

February 23, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for taking the time to leave such a wonderful review.

We’re delighted to hear that Jack was able to support you throughout your mortgage journey and make what can often feel like a daunting process much smoother and easier to navigate. Ensuring our clients feel informed, reassured, and confident every step of the way is incredibly important to us.

It’s especially great to hear that Jack was able to act quickly to secure an extension on your mortgage offer when time was tight. We understand how stressful situations like that can be, and we’re proud to have advisers who go above and beyond to achieve the best possible outcome for our clients.

Your feedback means a great deal to us, and we’ll be sure to pass on your kind words to Jack. Congratulations on your new home, and please don’t hesitate to reach out if we can support you again in the future.

Rated 5 out of 5 stars

I would highly recommend Josh

I had a great experience with SRC mortgage solutions, especially working with Josh (financial advisor). He was friendly, professional and I was very impressed with his service. Josh explained everything in detail and kept me updated throughout the whole process. I would highly recommend. Thank you!

February 16, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such a positive experience with SRC Mortgage Solutions, and especially with Josh. He takes great pride in making sure everything is clearly explained and that clients feel informed and supported throughout the entire process, so your comments will mean a lot to him.
We truly appreciate your recommendation and your trust in us. If you ever need any further advice or support in the future, we’ll be more than happy to help. Thank you again.

Rated 5 out of 5 stars

SRC Was helpful and answered questions…

SRC Was helpful and answered questions promptly within a few hours
A lot of paperwork, but they helped all the way and really pleased I went SRC

Their professionalism was amazing
They are a dedicated team
Once again, thank you as I have just received my mortgage offer today

February 20, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words.
We’re absolutely delighted to hear that you’ve received your mortgage offer – congratulation.
We know the paperwork can sometimes feel overwhelming, so it’s great to hear that you felt supported every step of the way. Providing prompt responses and guiding our clients through the process with professionalism and dedication is exactly what we strive for.

On behalf of the whole team at SRC, thank you for trusting us with your mortgage journey. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Jack Avery and his team

Jack Avery and his team were consistently helpful, honest, and reliable throughout the entire mortgage application process. They displayed patience, supportiveness, and ensured constant communication every step of the way. We highly recommend this company for its exceptional service.
Thank you, Jack!

February 2, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words.
It was an absolute pleasure supporting you throughout your mortgage journey. We understand how important and sometimes overwhelming the process can feel, so we’re delighted to hear that you felt supported, well-informed, and confident every step of the way.
Your recommendation truly means a lot to us. If you ever need anything in the future, we’re always here to help.
Wishing you all the best in your new home! 🏡

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, the whole mortgage process felt a bit overwhelming at first, but working with Joshua McIlroy made everything so much easier. He was incredibly knowledgeable and explained every step clearly, which gave me real confidence throughout the process.

Joshua kept me updated from start to finish and was always quick to answer any questions I had. Thanks to his guidance, everything went smoothly and far more stress‑free than I expected.

I couldn’t have asked for better support. Highly recommend.

January 26, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for such a wonderful review. We’re so pleased to hear that Joshua made your first-time buying experience feel clear, calm, and stress-free—that’s exactly what we aim for. His knowledge, communication, and dedication really shine, and we’re delighted they made such a difference for you.

Congratulations on this exciting milestone, and thank you again for the recommendation.

Rated 5 out of 5 stars

Amy Stainer from SRC has been so…

Amy Stainer from SRC has been so amazing, we highly recommend her. Oz and Mel

January 19, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. We’re so happy to hear that you have found Amy’s guidance and expertise helpful on your journey to purchasing a new home. Thank you for recommending us.

Rated 5 out of 5 stars

Jack Avery and Yvette

Jack Avery our mortgage advisor at SRC mortgages has been amazing! He has been so helpful with guiding us as first time buyers and helping us to understand easily and efficiently the best options for us. Even when our first sale didn’t go to plan he was ready to help us again the second time around. Couldn’t ask for a better support and help to get our mortgage offer.
Yvette has also been brilliant with helping us with life insurance, very detailed and much needed discussions really helped with guiding us with finding us the best premiums within our budget. They have been both lovely and kind people to talk to, which when you’re doing this for the first time is a blessing.

January 16, 2026
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much, Rachael, for your kind 5-star review. We’re delighted to hear that Jack was able to support and guide you through the mortgage process as first-time buyers, especially when things didn’t go to plan initially. It’s great to know that Yvette’s detailed advice on life insurance also helped you find the right cover within your budget. We really appreciate you taking the time to share your experience and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Fantastic!

Jack Avery was fantastic on advising on my shared ownership mortgage. I could not recommend enough!!

December 2, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to provide a Trustpilot review for Jack. We are so pleased that you found his service helpful and we are very grateful for your recommendation.

Rated 5 out of 5 stars

As first time buyers the process can be…

As first time buyers the process can be extremely daunting but Jack was brilliant from the get go. He was very informative and helpful throughout and provided us with guidance and support through all of the questions we had on this new process.

Jack provided us with the information needed when going into buying a house for the first time and helped us achieve the best outcome for us. I cannot recommended the company enough.

Also a big shoutout to Toni for her communication along the way and making sure everything was sorted.

November 27, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for taking the time to share your experience. We’re delighted to hear that Jack made the process smooth and stress-free for you as first-time buyers. Buying a home for the first time can feel overwhelming, so it’s great to know Jack’s guidance and support helped you feel confident every step of the journey.
We’ll also make sure Toni receives your kind words.
We look forward to you receiving the keys to your lovely new house and if you need any further assistance, we’re always here to help.

Rated 5 out of 5 stars

Jack was excellent from start to…

Jack was excellent from start to finish, extremely informative and helpful all the way through along with being patient with all of our questions we had, couldn’t recommend this company enough.

Overall we found the whole house buying process relatively stress free thanks to Jacks professionalism.

November 1, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your wonderful feedback. We're pleased to hear that Jack made the process smooth and stress-free for you. Providing clear, helpful, and patient support is exactly what we strive for, and it’s great to know Jack delivered that experience. Your recommendation means a lot to us, and we’re delighted to have been part of your home-buying journey and look forward to the day you get the keys to your new home.

Rated 5 out of 5 stars

Josh was so thorough and helpful

Josh was so thorough and helpful. I felt supported throughout the whole process. He turned something very daunting into an easy process. Couldn’t have asked for anymore from the service I received

November 6, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. We're thrilled to hear that Josh was able to make the process feel smooth and supportive for you. Turning something daunting into something manageable is exactly the kind of experience we aim to provide, and it's wonderful to know Josh delivered that. We truly appreciate your feedback and are so glad you felt well taken care of.

Rated 5 out of 5 stars

Excellent mortgage brokers - detailed, quick, organised

I was super impressed by SRC's service (particularly Jack Avery) for helping me sort a mortgage for shared ownership.

They were extremely efficient and quick in communicating what was needed from me and my detailing all my options.

Would use again :)

October 30, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. We’re delighted to hear that you felt supported throughout the process and that Jack and the team were able to meet your expectations with their communication. We really appreciate you taking the time to share your experience, and we wish you all the very best as you move forward with your new home.

Rated 5 out of 5 stars

Great service which we will continue to use in the future.

This is the second time we've used SRC (the first for help purchasing our shared ownership property) and yet again the service has been phenomenal.

Jack, our mortgage broker, was beyond helpful from the initial meeting. We found that we could borrow more than we anticipated and he set realistic expectations for us to start house hunting including looking over the house we chose for anything that could raise red-flags with mortgage providers. When options for MIPs came in, he was thorough about explaining the benefits of going with either bank and, during the application process, kept us in the loop with what was happening. He was super quick to communicate, friendly and knowledgeable about the whole process. We cannot thank him enough.

Another thanks goes to Toni, the administrator, who picked up an error in the mortgage offer and sorted it out ASAP.

And lastly, we also had a protection needs meeting with Yvette who gave us lots of advice regarding different forms of protection (income, life and illness). She was upfront about costs, how premiums were decided and included a clear spreadsheet to help us look at different scenarios. There was no pressure and she also gave us advice regarding our current cover that we weren't aware of. It's something you don't think much about but we came away more aware of options out there to cover us should anything happen.

October 29, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for taking the time to share such a detailed and thoughtful review. We’re really happy to hear that you chose to return to SRC and that your experience with Jack, Toni, and Yvette was so positive. It’s great to know that Jack’s guidance, clear communication, and attention to detail helped make the process smooth and transparent for you. We’re also glad Toni and Yvette were able to provide the support and clarity you needed along the way.

Your kind words mean a lot to our team, and we truly appreciate your trust in us once again.

Rated 5 out of 5 stars

Amy and Tommy helped me secure my first…

Amy and Tommy helped me secure my first home mortgage offer seamlessly. As a first-time buyer of a shared ownership property, I really appreciated how clearly Amy explained every step from assessing feasibility to receiving the mortgage offer. I’m absolutely delighted with her support and highly recommend her services. Thank you again.

October 29, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. We’re so happy to hear that Amy and Tommy made your experience smooth and straightforward. Buying your first property—especially through shared ownership—can feel overwhelming with the additional paperwork involved, so it’s great to know Amy’s guidance helped every step of the way on your exciting journey of purchasing a new home. Thank you for recommending us.

Rated 5 out of 5 stars

Amy was great and really helpful…

Amy was great and really helpful throughout the whole process. She answered any query and was super knowledgeable on it all! Would 100% recommend.

October 28, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your feedback. We're so pleased to hear that Amy was able to support you throughout the process and provide the guidance you needed. We appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Joshua was very good and helpful…

Joshua was very good and helpful throughout the whole process of the purchase.

September 26, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. We're so happy to hear that Joshua was helpful and supportive throughout your purchase journey. We’ll be sure to pass along your feedback to him and we are grateful that you have taken the time to submit a review about your experience. If there’s anything else we can assist you with in the future, please don’t hesitate to give us a call. From everyone at SRC, we hope you enjoy your new home.

Rated 5 out of 5 stars

SRC are fantastic

Jack & Toni were instrumental for me and my family in securing a mortgage for our first home. They really gave me a personal touch and despite some hurdles with lenbers that i faced I was encouraged that all could be rectified and sorted and it absolutely was. I genuinly believe that i would not have secured my mortage without their help and expert knowledge. I highly recommend the services of SRC.

October 10, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your kind words and recommendation.
We’re so pleased to hear that Jack and Toni were able to support you and your family through the mortgage process for your first home. It’s always our goal to provide a personal and reassuring experience, especially when challenges arise — and we’re so glad to know that you felt encouraged and supported throughout.

Rated 5 out of 5 stars

Amy was excellent in securing my…

Amy was excellent in securing my mortgage. I would recommend highly and she deserves a lot of credit!

October 1, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to praise Amy for her work in securing you a mortgage and for your recommendation. We really appreciate your feedback and support.

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