SRC Mortgage Solutions Ltd Reviews 168

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, dedication, and genuine care, highlighting their professionalism and friendly approach. Many people found the service to be outstanding, noting that the team made the entire mortgage process incredibly smooth, stress-free, and easy to understand, even for first-time buyers. Reviewers frequently mentioned feeling supported and well-guided through every step, with all their questions patiently answered. The customer service is often described as excellent, with consumers appreciating the clear communication and quick resolution of potential issues. Many individuals expressed that they would highly recommend the company and plan to use their services again due to the personalized and efficient support they received.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team's exceptional support and... See more

Based on these reviews

Rated 5 out of 5 stars

As a first-time buyer, the whole mortgage process felt a bit overwhelming at first, but working with Joshua McIlroy made everything so much easier. He was incredibly knowledgeable and explained ev... See more

Company replied

Rated 5 out of 5 stars

Truly an amazing experience! Our brokers Joshua and Nancy went above and beyond to find us the best mortgage solution and secure the lowest rate available. They made the entire process simple, str... See more

Company replied

Rated 5 out of 5 stars

Jack Avery our mortgage advisor at SRC mortgages has been amazing! He has been so helpful with guiding us as first time buyers and helping us to understand easily and efficiently the best options fo... See more

Company replied

Rated 5 out of 5 stars

I can’t thank Jack Avery enough for all his support with my mortgage. He went above and beyond, finding the right lenders, guiding me through every step, and patiently answering all my questions,... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker

Written by the company

Our mortgage team work with a variety of clients ranging from first time buyers through to professional property investors. We have strong connections in the affordable housing sector where we provide support services to some of the country’s major housing associations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

Brilliant company

Brilliant company! Helped us through our whole process and went above and beyond to reach our needs. Always emailing us with the updates etc just an all round good experience with this company. Special thanks to both Amy’s and Yvette!

March 19, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your kind words. We're very happy to hear you had such a positive experience. Amy, Yvette and our team are dedicated to providing the best service and keeping you informed every step of the way. Congratulations on taking your first steps to becoming a home owner.

Rated 5 out of 5 stars

The team at SRC were amazing

The team at SRC were amazing, Amy S. and Amy H. were brilliant and handled our case so well throughout. We know that they worked super hard to make sure we could get our offer and ultimately the dream of finding a mortgage. Can’t praise them enough

March 18, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your kind words We're glad to hear you had a great experience with Amy and her team at SRC and we appreciate you taking the time to give a review to recognise the hard work they put in to assist you. If you need any assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Toni and Jack were fantastic!

Toni and Jack supported me with the whole process. Toni was communicative and kept me updated with all the procedures. Jack was able to guide me through the options available that would best suit my interests. I felt I was in competent hands at all times which made for a very positive experience. Thank you both very much, I appreciate all your support and guidance during this stressful period.

March 13, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your feedback. We're so pleased to hear that Toni and Jack were able to support you throughout the process and provide the guidance you needed. We appreciate your kind words and look forward to continue helping you through to completion of your home purchase.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience! Amy made things really simple to understand and made sure I was comfortable with everything, which as a first time buyer was crucial for me. Super quick at responding via email/phone and answering all my queries. Would highly recommend.

March 11, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

We really appreciate you taking the time to submit a review and endorse Amy and our company. We are glad that your experience with us was brilliant, and helped to smooth the home buying process for you.

If there is anything else we can assist you with in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish! Great communication, very helpful and friendly. Joshua in particular was amazing help!

February 1, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. We're thrilled to hear you had a great experience from start to finish. We'll be sure to pass your compliments along to Joshua—he'll be very happy to know he made a positive impact, and If you need any further assistance, please do not hesitate to contact him.

Rated 5 out of 5 stars

Joshua was friendly and professional…

Joshua was friendly and professional throughout making the process less stressful and achieving a swift result. Thank you.

February 7, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to endorse our company and leave a 5* review. We are glad that your experience with Josh was positive, friendly and supportive and that you felt his service was so beneficial.

If there is anything else we can assist you with in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Great experience overall with SRC

Great experience overall with SRC. Was receiving updates on all the steps through mortgage process.

February 3, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your kind words We're glad to hear you had a great experience with Amy at SRC and that our team kept you informed throughout the mortgage process. If you need any assistance in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Great company

Great company, really helpful and very clear with documents that need doing. Overall I couldn't complain about anything.

February 3, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to add a review for SRC Mortgage Solutions Ltd. We are so glad that the service met your expectations and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

The team at SRC were amazing from start…

The team at SRC were amazing from start to finish, everyone we talked with was very professional and explained all the process thoroughly giving us the best option for our situation. We had issues with valuations on the new build property we were trying to buy but Jack was brilliant and was constantly keeping us updated with what was happening and what our next steps were. I would highly recommend them to anyone.

January 28, 2025
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your wonderful feedback. We're really happy to hear that your experience with SRC has been professional and helpful. We are glad to be of assistance in your purchase and it is good to know that Jack provided such great support. Thank you again for choosing us and we hope that you will use our services again in the future. Hopefully it won't be too long before you get the keys to your brand new home.

Rated 5 out of 5 stars

Recommended financial advisor

I have been a client since 2020 and have always found them to be highly professional and responsive. My main contact, Joshua, is exceptional—he’s always been great to work with.

January 6, 2025
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to provide a 5* review for Josh and the team at SRC. We are so happy that, as a returning client, we are able to assist with your current and future requirements and we look forward to continuing our relationship with you in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, good, clear communication making the process smooth and pleasant for me. Thank you very much!

November 19, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to submit a review and endorse our company. We are glad that your experience with us was positive, and helped to smooth the home buying process for you.

If there is anything else we can assist you with in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Expert care and advice from a very friendly and professional team

SRC were brilliant in helping me secure my mortgage and I would highly recommend them. I hadn't really thought I would be able to afford to buy, but looked in to Shared Ownership. SRC have experience in Shared Ownership mortgages, and as I am on a solo income, and hadn't really looked in to mortgages before investigating Shared Ownership, I felt a little out of my depth. Jack was exceptionally kind, thoughtful and patient, and talked me through all the options. He made it far less daunting and I felt in very good hands. Toni was also brilliant in answering all my many questions whilst I was gathering documents and evidence for my Shared Ownership assessment. I really can't recommend them enough, they are worth every penny and I would happily use them again. Thank you so much Jack, Toni and team :)

December 4, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your wonderful and detailed review Emily. We're thrilled to hear that we could assist you in securing your mortgage and make the process less daunting. It is always a pleasure to assist all of our clients through the Shared Ownership options as they can sometimes be very daunting and we try to make sure you feel supported every step of the way. Jack and Toni will be delighted to know how much you appreciated their help. Thank you for your kind words and recommendation—we’re always here if you need us again in the future 😊

Rated 5 out of 5 stars

Great from start to finish with helping…

Great from start to finish with helping me choose and be accepted for the mortgage that was right for me, very attentive staff always kept me updated with the progress and Jack Avery my mortgage advisor was great!

November 15, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your kind words. We're very happy to hear you had such a positive experience. Jack and our team are dedicated to providing the best service and keeping you informed every step of the way. Congratulations on taking your first steps to becoming a home owner.

Rated 3 out of 5 stars

SRC Financial Services Ltd provided a…

SRC Financial Services Ltd provided a decent service when helping me secure a mortgage for my first home. The overall process went fairly smoothly, with a reliable team guiding me through the necessary paperwork. Although there were some notable efforts from individuals like Jack Avery and Joshua, the experience, while satisfactory, didn't quite stand out enough to warrant a higher rating. It was a solid experience where SRC demonstrated professionalism, but there is room for improvement to make the experience exceptional.

November 7, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your feedback. We're pleased to hear that Jack and Joshua left a positive impression and that your overall experience was smooth. However, we could not locate a client under your name in our records. If you believe this is an error, please contact us directly to discuss your experience further. Your insights help us grow and enhance our services.

Rated 5 out of 5 stars

SRC has been very responsive

SRC has been very responsive. They are also very helpful on my queries and follow up things through in an organised manner.

November 13, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to post a review for SRC Financial Services Ltd. We are delighted to hear that we have met your expectations and have helped you along the way to becoming a home owner.

Rated 5 out of 5 stars

Really recommend SRC

Really recommend SRC, very kind and reliable. Everything was great and smooth. Thanks to Amy Stainer she was supportive and helpful and would put an extra effort for things to move forward. I appreciate.

November 6, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for taking the time to endorse our company and leave a 5* review. We are glad that your experience with Amy was positive, supportive and helpful and that you felt her service was so beneficial.

If there is anything else we can assist you with in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Me and my wife we worked with Amy she…

Me and my wife we worked with Amy she did a wonderful job for us. The passion she had was just amazing. Good communication skills for the SRC team. Many thanks

September 20, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for sharing your experience. We are really happy to hear that Amy and the SRC team provided you with an exceptional service. SRC always strive to provide our clients with the best possible service and we are always grateful to receive feedback from satisfied clients.

Rated 5 out of 5 stars

Totally recommend

Totally recommend. I worked with Maisie as my broker and she is beyond outstanding. Super knowledgeable, competent and act very fast.

October 23, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

We appreciate you taking the time to leave your kind review, and are delighted that you found Maisie to be fast, knowledgeable and competent in assisting you with your requirements. We look forward to assisting you again in the future, should you require our services.

Rated 5 out of 5 stars

SRC financial really impressed me

SRC financial really impressed me. They are very prompt in responses, very detailed. Thank you for helping me to secure the mortgage for my first home.

You did a great job

October 16, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you for your kind review, it is very much appreciated. At SRC we endeavour to assist our clients in any way that we can and we are so pleased that we met your expectations with our prompt responses and in assisting you to become a home owner.

Rated 5 out of 5 stars

Great experience from start to finish.

Great experience from start to finish.
Maisie was excellent!

October 11, 2024
Unprompted review
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Reply from SRC Mortgage Solutions Ltd

Thank you so much for your kind words. We're really happy to hear you had a great experience, and I'll be sure to pass your compliments on to Maisie.

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