Absolutely brilliant storage boxes! We ordered loads (10) while they were such an excellent price. We loved the limited blue colour much more than the usual grey, so I wanted to make sure we had eno... See more
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Review summary
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Reviews shaping this summary
Extremely happy with the products and service received from Amy and her team! My first parcel arrived via Royal Mail but unfortunately the product ordered had somehow escaped the box and the parcel ar... See more
I bought the Magic Mildew remover advertised on Instagram but was sceptical of the result as my washing machine rim has been black for a couple of years. The delivery was very quick and I used as dir... See more
Ordered better boxes and they are great. They are so good, I bought 18 in total. Company is very good. Kept me updated with delivery day/time. The boxes are made in the UK too which is great, supporti... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
169K reviews
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Excellent service
Excellent service, made several purchases and been very happy with all of them.
July 3, 2026
Fresher for Longer Bags!
Tried 'Fresher for Longer Bags' - what a find!
I've tried them with banannas and potatoes, both fruits /veg were kept beautifully, especially the potatoes! I've had an awful time with new and old potatoes sprouting after just a couple of days - but no longer!
Can't recommend theses enough!
July 8, 2026
Unprompted review
The cordless Jet Wash arrived quickly…
The cordless Jet Wash arrived quickly and on time. Very happy with product.
Great service.
July 6, 2026
Great product, great customer service
Product arrived as scheduled. Must Have Ideas are very good at keeping you fully informed about the progress and status of your order.
Product worked really well, enabling me to single-handedly hang a large, heavy wooden garden gate.
July 3, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fan confusion!
I ordered the fan & was given a date & was then told it would arrive a couple of weeks later so i arranged a different delivery address as we would be away only to be told closer to the new delivery date that it was being sent to our home...🙈 so i rung up & explained & got a lady who said.... Well whats the problem?.....
It did arrive at the Kent address where we were staying (a day early) & i have been given a full refund.
I love Must Have & are waiting to order more fans (out of stock at the moment) for friends & family so i have not been put off! PS.. the fan is fantastic...🙂
July 16, 2026
Reply from Must Have Ideas
Hello Sarah, thanks for your review.
I'm so sorry to hear about your experience with us. It's always really disappointing for us when a customer has a bad experience and we try to learn from it every time.
Did you know that we offer a 100 day 'no quibble' money back guarantee on all products? Please get in touch with our UK based customer services team who will be happy to help with this for you.
You can call us free on 0800 999 66 55, between 6am and midnight seven days a week or you can drop us an email: hello@musthaveideas.co.uk.
We look forward to fixing this for you!
Easy to order and quick delivery. Items exactly as described.
Easy to order and quick delivery.
July 3, 2026
Great service and quick delivery
Great service and quick delivery. A problem ( my fault) sorted out promptly.
July 5, 2026
Rang twice expecting a call back from…
Rang twice expecting a call back from you still nothing hopeless!!
July 6, 2026
Reply from Must Have Ideas
Hello Ann, thanks for your review.
I'm really sorry to hear that you have struggled to get in contact with us.
Our friendly team would love to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
We want to put this right for you, so please do get in touch if this has not yet been fully resolved.
Again, please accept our apologies.
Hi everything I buy is excellent I…
Hi everything I buy is excellent I don’t have any issues and it arrives so quick
July 6, 2026
I did not have to wait true it's…
I did not have to wait true it's always comes when they say brilliant service I have bought items on here will Highey recommend
July 3, 2026
Clever ideas & good products
Easy to order .. good accurate descriptions of products . Arrive in good time & very well packaged.
Good value for money.
A pleasant experience.
July 3, 2026
Being able to speak to a real person on…
Being able to speak to a real person on the phone.
As I'm dyslexic, it's better for me to try and explain what I want to order/or question what product I'm interested in.
The sevice is quick and efficient and everything is explained what will happen next.
As I'm new to ordering items from you I decided it was better value to pay the P&P for the year.
July 6, 2026
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