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Muzy Baby is an online fashion and lifestyle store offering handbags, clothing, footwear and accessories designed for everyday life. We focus on comfortable, practical and stylish products that are easy to wear, easy to use and made to fit naturally into your daily routine. Our collection combines timeless style with everyday comfort, from spacious handbags and seasonal clothing to comfortable shoes and useful accessories.
United States
3.8
8 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from MuzyBaby
Hi Julia,
I'm delighted to hear that you're happy with your handbag and that you had a positive experience with our service.
I hope you enjoy your new bag for a long time to come!
Love,
Susan 🤍
I ordered 3 items. One had shipping damage. The company asked for photos, and a replacement is being sent.
Reply from MuzyBaby
Hi Twila,
Thank you for taking the time to share your experience!
I'm sorry that one of your items arrived damaged during shipping, but I'm glad our team was able to assist you and arrange a replacement.
We truly appreciate your patience and understanding, and I hope you'll enjoy all three of your items!
Love,
Susan 🤍
What I didn't like is false advertising of this handbag. It is clearly not leather, which is what I thought I was buying. I would never wear this bag, I have since donated it. However when I wrote to complain about the synthetic materials and the false advertising, I was pleasantly surprised at the response. You clearly admitted the bag is not genuine leather and agreed to refund my money.
Reply from MuzyBaby
Hi Georgia,
Thank you for taking the time to share your experience. I'm sorry to hear that the handbag didn't fully meet your expectations.
I'm pleased that our customer service team was able to address your concerns and arrange a refund. We appreciate your kind words about how your concerns were handled.
Warm regards,
Susan 🤍
Loved the packaging of the purse. Lots of nice convenient pockets and very soft leather. Love the purse.
Reply from MuzyBaby
Hi Patricia,
Thank you once again for your lovely review! It means so much to me that you took the time to share your experience again.
I'm delighted to hear that you're enjoying the softness of your handbag, the convenient pockets, and the packaging. Your continued kindness and support are truly appreciated!
Love,
Susan 🤍
Ordering was easy and followed thru with delivery notification
Reply from MuzyBaby
Hi Paula,
I’m so happy to hear that ordering was easy and that the delivery updates kept you well informed along the way.
Thank you for your lovely review :-)
Love,
Susan 🤍
The bag was described as a Hobo bag. However, it is not a Hobo bag as it has a hard bottom. The advertisement led me to believe it was to be shipped in the USA. The notifications were great. For true leather, it is too shiny. The only think I do like is the extra pockets.
Reply from MuzyBaby
Hi Joan,
I’m glad to hear you were happy with the notifications and the extra pockets.
I’m sorry the shape and finish of the bag weren’t quite what you expected. As each bag is finished by hand, there can be slight variations in how the Hobo shape settles and looks from one piece to another.
Thank you for taking the time to share your feedback and supporting my small business.
Love,
Susan 🤍
After receiving my bag I realized it was way to small for my needs. Also, I never received the initial keychain. When I inquired about returning the bag you tried to offer me a partial credit to return the bag. I did not feel this was right, said something and then you refunded me the total amount as well as telling me to keep the bag . Although, that is excellent customer service, I only wanted to return the bag.i do appreciate allowing me to keep the bag and will regift it to my granddaughter
Reply from MuzyBaby
Hi Donna,
Thank you for your feedback. I’m sorry the bag wasn’t the right fit for you, but I’m very glad my customer service team was able to resolve the situation so quickly.
I really appreciate you taking the time to share your experience.
Love,
Susan 🤍
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