Modern World Business Solutions Ltd  Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and polite demeanor, making the setup process smooth and stress-free. Many appreciate the excellent service, noting the efficiency and ease of their overall experience, often highlighting significant savings on fees and better rates compared to previous providers. However, some people were dissatisfied with customer service, mentioning ignored communications and a lack of follow-up. A few reviewers also reported issues with receiving money and a lack of training on how to use the equipment.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members like Brenton,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism and efficiency of... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and clear... See more

User experience

Users describe positive interactions with the user experience. Many customers highlight the seamless and... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

#Brenton was fantastic from start to finish. He helped me get my card terminal set up quickly and made the whole process smooth and stress-free. He’s knowledgeable, responsive, and genuinely cares abo... See more

Company replied

Rated 5 out of 5 stars

MWBS and Ricky Tsang I highly recommend. My coffee sandwich bar business was 100% Sumup and suffered many annoying problems with that system. Rocky Tsang approached us and presented his product and ex... See more

Rated 5 out of 5 stars

By word of mouth I heard about a solution to taking card payments that would work for my business. Joe visited our office and advised us of our best option, we agreed terms and bingo! Our machine arri... See more

Rated 5 out of 5 stars

Made us aware of how much money we can save compared to our previous supplier. Joe came in and went through all the details, costs etc. He was so helpful and polite which is what was so deserving... See more


Company details

  1. Card Processing Service

Information provided by various external sources

MWB Solutions Ltd offer a serviced, consultative and managed approach to our merchants which will see the customer taken through a process which not only gives you the correct solutions for your business but also places rates that you can be safe in the knowledge are the best in the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I can't speak highly enough of Danny…

I can't speak highly enough of Danny and the entire MWBS team. Their communication is consistently outstanding, exceeding my expectations every time. They are reliable, honest and operate with integrity. Highly recommend!

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication and helpful advice…

Great communication and helpful advice when required. I have been dealing with this company for over a year now and nothing is too much trouble they are always on hand should I need them. Jon Boyle has been assisting me with a very stressful situation and has been great at advising me and directing me to the correct course of action

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Paul!!!

Paul at modern world payments has been absolutely fantastic!

He is very knowledgeable on the business and went above and beyond in helping us get the best savings possible - brilliant savings!!!!

Couldn’t recommend him enough, always checking in to see if we’re doing okay with everything, easy to contact and answers any questions you have very quickly! Great guy you can have a laugh with but also get the job done! Thanks so much Paul - you’ve really helped our business! See you soon!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Had the pleasure of working with Jamie Whelton from this company and I cannot rate him highly enough. Very approachable and knowledgeable chap who is more than happy to go the extra mile for you. Extremely easy transitions with all the products I have ordered from him. Outstanding customer support and care! 5 star service 😊

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Ikhlas....10/10

I recently switched my card payments provider, who I've been with for many years, initially I had hesitation in making this change as everything was set up perfectly, however Ikhlas from modern world payments analysed my statement and highlighted savings of approximately £40 a month, he also upgraded my dated terminals to something super fast, on top of all this I now receive payments more or less the same day with a brilliant merchant dashboard to track everything...10/10

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Mr Alvi..!!

Modern World Payments is a fantastic company to use when finding the correct solution for your business. I had a great all round experience with Ikhlas who evaluated how we take card payments and what can be done to improve the overall journey for both myself and the customer and of course I saved money in the process..!!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service from the team!

Received an excellent service from the team at MWB Solutions!

We have had the new till system installed for a month now and it has been great and customer service has been even better!

A month on and they are still as helpful as ever to ensure I get the most out of the system. No matter the question, I have had a very quick response from the team, especially Chirag, and I am extremely grateful.

Rebekah was extremely helpful and patient throughout the whole set up of the account.

Warren has been first class with his support also and I am very appreciative of him and his team.

Can’t recommend MWB Solutions enough!

Thank you guys!

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Paul is amazing and saved us a fortune! 100% Recommend

Paul Brownhill really went above and beyond for my business and clearly has a vast amount of knowledge in this area. He's such a friendly guy and has been so helpful, he even came back to us a few times to make sure everything is working as it should and that we are happy and if we needed any further support.

Paul took the time to really understand our business so that he could offer savings & solutions that really benefitted our business.

I would 100% recommend Paul to anyone and he is truly a great asset to modern world business solutions.

Hope to see you again soon Paul and thanks again!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service with large savings!

I recently met with Paul Brownhill who was extremely knowledgeable and quickly talked me through the savings I was able to make. My only disappointment was that I have used a leading Bank for 12 years to enable me to take card payments and they have been charging me way over the odds compared to Modern World. Paul enabled me to make large savings for my business. I would highly recommended this business.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service and truly professional

Jamie has been so helpful and kind helping us set up a much better and efficient system. He is always at the end of the phone if we need advice and has travelled to us to set up and answer any questions. I would recommend Jamie to anyone who is setting up a business or already has a business and wants to improve their payment systems. He is attentive and knowledgable and wants to do the best for your business! Thankyou Jamie!!!

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Have recently changed to Modern World, and would absolutely recommend my relationship manager Jamie Whelton who was so helpful and friendly. Nothing was too much trouble for him - what a 100% star ! Thank you Jamie

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great partnership experience.

Great values, forward-thinking, and innovative.
I have been working with Modern World for the past few years now and they are always looking for new ways to improve their services.

Keep up the good work guys!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

MWBS: Serving SMEs

Warren and his team are doing what few are able to… Properly cater to SMEs through innovative payment solutions, frictionless funding products and a variety of other crucial merchant services.
Whether you’re a merchant or a partner, MWBS is a pleasure to deal with.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

I have worked as a partner of MWBS for…

I have worked as a partner of MWBS for a number of months now, it fills you with confidence knowing you’re aligned with a company that shares your values and direction. From the start of our mutual journey, they have provided us with consistent support and applicable industry knowledge which allows both us and themselves to flourish! Highly recommend.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to work with

Great company to work with constantly evolving.
Multiple Banks to choose from for different risk.
Would highly recommend.
Payments constantly made on time
Contactable out of hours

February 9, 2024
Unprompted review

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