MWS Reviews 

1,691
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 583 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery, noting that items always arrive safely and are protected by wonderful packaging. People also love the unique selection of authentic sports memorabilia and highlight how wonderfully smooth and professional the entire auction process is. However, some reviewers were not happy with the expensive shipping costs and unexpected customs fees that significantly increase the final price of their purchases. Some people also noted that certain product descriptions can occasionally be vague or confusing regarding whether a jersey was actually worn in a match or just issued.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many buyers praising the top quality, fast shipping,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Consumers find quality to be a great satisfaction, frequently praising the authentic items, excellent... See more

Price

Customers expressed widespread disappointment regarding the final price, frequently citing excessively high... See more

Service

Clients share satisfaction on service, frequently praising quick delivery times, amazing packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good deals and fast shipping. Additional fees are listed and should definitely be taken into account when bidding. For shipments from abroad, there may be high customs duties in some cases.

Company replied

Rated 4 out of 5 stars

I won a Bianca St Georges kit from Legacy, live her! It shipped surprisingly quick after winning. Chip isn't working when kit arrived, reached out to customer service they said they are aware and d... See more

Company replied

Rated 4 out of 5 stars

I am from Brazil. The amount that I paid in taxes (customs) was equivalent to the price of the shirt; in other words, the total cost ended up being double (100% higher). I believe that you need to fin... See more

Company replied

Rated 4 out of 5 stars

'Won' a signed women's Giro d'Italia shirt in a charity auction from MWS. Very nice shirt, took a day or two longer to arrive than I expected & you have to bear in mind there are additional costs adde... See more

Company replied


Company details

  1. Sports Memorabilia Store
  2. also in
  3. Collectibles Store

About MWS

Written by the company

OWN THE MOMENT
🖤 Official Partner of the Clubs
🖤 Authenticated by Fabricks
🖤 Worldwide High-Speed Shipping

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ABOUT US
We empower clubs, foundations, and charities to optimize their fundraising potential while giving fans the chance to own historic moments through match-worn shirts. Passionate about football and its fans, we handle the entire process—from shirt collection to live online auctions—creating excitement and ensuring every item is authenticated and quality assured. Memories may fade, but match-worn shirts, and the legacy they carry, last forever.

Explore

Worldwide and high-speed shipping

1-2 business days

No matter where you live, we’ll get your product to you as quickly as possible, usually 1-2 business days.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(1,691)

749 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shirt

Great shirt, great service, kept up to date on a regular basis, will definitely use again.
Thank you

May 10, 2026
MWS logo

Reply from MWS

Hi Tony,

Thank you for the wonderful review! We are happy to hear that you love your new shirt and had a great experience with our service.

It is always our goal to keep our collectors well-informed throughout the process, so we are glad to hear that the updates were helpful. We truly appreciate your support and look forward to welcoming you back to the platform for your next big find!

Best regards,
MWS Team

Rated 4 out of 5 stars

I am very happy with the product I…

I am very happy with the product I received and the shipping quality. I was surprised to receive it so soon after completing the purchase. Fedex made sure to only deliver it to myself and not anybody ek. The bidding is stressful as time resets in the last second if someone places another bid. Only reason why is not 5 stars for me.

May 10, 2026
MWS logo

Reply from MWS

Hi Bruna,

Thank you for taking the time to leave a review! We are thrilled to hear that you are so happy with your item and that you were impressed by the secure delivery from FedEx.

We completely understand your feedback regarding the bidding process. Just to give you a bit of context, the reason the timer resets when a late bid is placed is to ensure a fair auction for everyone. This feature prevents last-minute "sniping" and gives every collector a fair chance to counter-bid if they really want the item.

While we know it can be a bit stressful in the heat of the moment, we hope it gives you peace of mind knowing the system is designed to be as fair as possible.

Thank you again for your feedback and support. We hope to welcome you back for another auction soon!

Best regards,
MWS Team

Rated 3 out of 5 stars

Didn’t realise how much it so if shirt…

Didn’t realise how much it so if shirt cost £45 you pay like £90 don’t work that should only pay £45 + a choice of postage which would be fair

May 9, 2026
MWS logo

Reply from MWS

Hi,

Thank you for your feedback!

Please note that shipping costs charged by us are always clearly shown during checkout. We also mention that import fees may apply depending on your country.

Unfortunately, import duties and customs charges are determined by local governments and customs authorities, therefore we are unable to specify the exact amount in advance.

If you ever have any questions regarding shipping or import fees, our Customer Support team is always happy to help.

Kind regards,
MWS Support

Rated 5 out of 5 stars

Milestone event for Claudia Martinez (Washington Spirit)

This was a milestone event for Claudia Martinez (Washington Spirit). She had her first start as a rookie and had her first game winning goal in the Spirit's 4-2 win over the Orlando Pride. MWS advised that the signature might be smudged or slight illegible. But I found it to be quite legible. Delivery was prompt and to my door. The shirt came is a very nics box and the shirt has an RFID chip for authentication. This is a great product and when she has another major career milestone I will try to buy that shirt as well.

May 9, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Won the auction

Won the auction. Super fast shipping. 100 % satisfied with the experience. No reservations working with them in the future.

May 8, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Lecce experience

Simple, clear and my shirt was delivered quickly. The smell gets back you on the pitch.

May 8, 2026
MWS logo

Reply from MWS

Hi there - Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Great site and easy process to buy…

Great site and easy process to buy shirt. Fast shipping also

May 8, 2026
MWS logo

Reply from MWS

Hi Trevor,
Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Quick shipping and bidding process…

Quick shipping and bidding process seemed efficient.

May 7, 2026
MWS logo

Reply from MWS

Hi,

Thank you for your positive feedback!

We’re very happy to hear that you were satisfied with the shipping speed and found the bidding process efficient and easy to use. Providing a smooth and enjoyable experience for our customers is very important to us.

We truly appreciate your support and hope to welcome you back again soon for more exciting auctions.

Kind regards,
MWS Support

Rated 5 out of 5 stars

I’m very happy with MWS’s service

I’m very happy with MWS’s service. The company has been professional, reliable, and easy to work with throughout the entire process. Their support and communication have been excellent, and I truly appreciate the quality of their service. They always respond quickly and make sure any questions or concerns are handled efficiently. I would gladly recommend MWS to others looking for a trustworthy and dependable company. I love this company, as they give you the opportunity to get your one of a kind match worn shirt. Simply a very great company!

May 7, 2026
MWS logo

Reply from MWS

Hi,

Thank you so much for your wonderful feedback and kind words!
We are truly delighted to hear that you had such a positive experience with MWS. Providing professional service, clear communication, and a smooth experience for our customers is extremely important to us, so it means a lot to know this was reflected throughout your journey with us.

We are especially happy that you appreciate the unique opportunity to own one-of-a-kind match worn shirts — that passion for football memorabilia is exactly what inspires us every day.

Thank you again for your trust and recommendation. We look forward to welcoming you back for many more special shirts in the future!

Kind regards,
MWS Team

Rated 5 out of 5 stars

Incredible Experience

The fast shipping from across the world was extremely impressive - but your packaging and presentation was out of this world. Well done guys!! I can't wait to buy my next jersey!

May 13, 2026
Unprompted review
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Shipped quickly

Shipped quickly, great photos of product, overall great experience!

April 29, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 1 out of 5 stars

They shamelessly charge you extra money…

They shamelessly charge you extra money in various ways. It turns out there was no 15% handling fee. They said it was to support customer service and verify authenticity. What? So what you're selling is something whose authenticity is uncertain? Customer service is getting worse and worse. No matter what problems you have with the product you receive, the only response is always "no refunds" without offering any solutions!

May 6, 2026
MWS logo

Reply from MWS

Hello,

We are sorry to hear that you feel this way.

All items sold on our platform are sourced directly from clubs and go through multiple internal authenticity and provenance checks before being listed. The fee supports operational, platform, authentication, and service processes, it is not related to uncertain authenticity.

We appreciate you taking the time to share your feedback. Comments like yours are shared internally and help us continue improving our service.

If you need help or if something is unclear, please let us know. We are here to help!

Kind regards,
MWS Support

Rated 5 out of 5 stars

Great Service and Delivery

Great service and delivery. Contacted me regarding framing of the shirt. I've bought a number of items over the past few years and as I've said their customer service has been excellent.

April 28, 2026
MWS logo

Reply from MWS

Hi,

Thanks for your 5-star review! 🌟 

We are happy to hear that you are satisfied with our service.
Hope to see you again on our platform soon! 

Warm regards,
MWS Team

Rated 5 out of 5 stars

Super easy and the frames are a lot…

Super easy and the frames are a lot better than expected. Great quality and makes the shirt pop!!

May 5, 2026
MWS logo

Reply from MWS

Hi, 

Thank you for the amazing review! We are happy to hear that the process was easy and that the frame made the shirt even better. 

Kind regards,
MWS

Rated 3 out of 5 stars

I had to pay 49 € in addition of the…

I had to pay 49 € in addition of the original price because of customs fees and it wasn't mentioned on your app.

May 5, 2026
MWS logo

Reply from MWS

Hello,

Thank you for your feedback.

We are sorry to hear that you missed this information. We do mention the possibility of customs/import charges in multiple places, including during checkout, within our Terms & Conditions, FAQ pages, and shipping related information on our platform.

Please note that customs duties and import fees are determined by local customs authorities and are separate from the shipping costs paid to us. These charges can vary depending on the destination country and local regulations.

Feel free to contact us if something is not clear. We are always here to help!

Kind regards,
MWS

Rated 3 out of 5 stars

to high buyers premium,,

too high buyers premium,,

May 4, 2026
MWS logo

Reply from MWS

Hello,

Thank you for your feedback.

The buyer’s premium is always clearly displayed before placing a bid and helps support the authentication, handling, platform operations, and partnerships required to offer authentic match worn and match issued memorabilia directly from clubs and players.

Feel free to contact us anytime!

Kind regards,
MWS

Rated 1 out of 5 stars

To high price

The price of everything around the shirt was way too high

May 4, 2026
MWS logo

Reply from MWS

Hello

Thank you for your feedback.

We always show all additional costs clearly displayed during checkout before payment is completed.

The items sold on our platform are premium, authentic match worn and match issued collectibles sourced directly from clubs and players, which is also reflected in the overall service and handling process.

Nevertheless, we appreciate your feedback and hope you enjoy your shirt!

Feel free to contact us anytime.

Kind regards,
MWS

Rated 1 out of 5 stars

Failed to mention the additional $150…duty

Failed to mention the additional $150 duty on top of $50 shipping . once at the border , i got called from delivery partner they would not release it, I called mws to return product and they said tough luck so I had no choice but to pay on top. Total shipping $200 for one jersey

April 26, 2026
MWS logo

Reply from MWS

Hi,

Thank you for your feedback.

We understand that unexpected import duties can be frustrating. However, please note that customs duties and import taxes are determined by local authorities and are outside of our control. These charges are separate from the shipping fee and are not included in the delivery cost paid at checkout.

We always clearly communicate that additional import fees may apply depending on the destination country, and this is also outlined during the purchasing process.

We’re sorry to hear about your experience, and we appreciate your understanding that these charges are not set or collected by us.

If you have any further questions, please feel free to reach out.

Best regards,
MWS Support

Rated 5 out of 5 stars

Great

Easy bidding experience. Quick delivery and shirt arrived well packaged.

May 1, 2026
MWS logo

Reply from MWS

Hi Marney,

Thank you very much for your feedback. We are happy to hear that you enjoyed the bidding experience and that the shirt arrived quickly and well packaged.

We truly appreciate your support and look forward to welcoming you back for more exciting auctions in the future.

Best regards,
MWS Team

Rated 5 out of 5 stars

I bought Benjamin Sesko framed and…

I bought Benjamin Sesko framed and signed shirt from Red Bull Leipzig from MWS. The delivery, service and the product was absolutely outstanding.

Can highly recommend this company for any true sports fan.

April 28, 2026
MWS logo

Reply from MWS

Hi Christian,

Thank you very much for your wonderful feedback. We are delighted to hear that your orders arrived with absolutely outstanding delivery, service, and product quality.

We are also very pleased to hear that you can highly recommend our company to fellow sports fans. 

We truly appreciate your support and look forward to welcoming you back for more exciting auctions in the future.

Best regards,
MWS Team

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