las estanterias son de buen qualidad. precio en Eur no coresponde el precio en Libras Serling y sera mas caro. un poco dificil para amontarlas Shelves I bought are really nice and good quality. Pri... See more
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Excellent quality furniture at very good prices. I will definitely buy from this company again
Company replied
High quality,my chairs looks amazing vibrant colour just the way I was looking for! I bought in Scotland and I received in Spain I’m really happy with my choices & I’ll continue buying more furnitu... See more
Company replied
The quality of the table is 10/10 really happy with the product it’s lovely. Only problem was the waiting time that’s why I gave 4 stars . ordered on 22 September it was a pre order which ment the i... See more
Company replied
Company details
Written by the company
Estamos apasionados por el lujo, la alta cualidad y el buen servicio al cliente, pero si tiene alguna duda sobre estos casos, por favor pónganse en contacto con nosotros y vamos a resolver su problema los más rápido posible. Recorremos el mundo para que tengáis los mejores servicios. No comprometemos el precio por la calidad. Somos muy orgullosos de nuestro equipo de tapizado. Long Eaton es el centro de la industria de tapizado en el Reino Unido y eso muestra que queremos trabajar únicamente con los mejores de la industria. Entregamos entre 3 a 6 días, pero para productos más pesados o personalizados la entrega podría tomar más tiempo. Intentamos responderles los más rápido posible a sus problemas, el mismo día, con una diferencia de un par de horas. Esperamos que disfruten sus compras con nosotros.
Contact info
1 Mark Street, NG10 5AD, Nottingham, United Kingdom
- +44 0800 092 1636
- serviciocliente_es@my-furniture.com
- my-furniture.com/es
4.4
Excellent
249 reviews
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Excellent quality furniture at very…
Excellent quality furniture at very good prices. I will definitely buy from this company again
January 22, 2026
Reply from MY Furniture/es
We’re delighted to hear you’re pleased with the quality and value of the furniture. We look forward to welcoming you back again.
Be patient
The website originally stated delivery would be within 3-6 business days. I placed my order, but it was not delivered within that period. When I contacted them for information, I was told that this timeframe only applied within the UK. Since I ordered from Spain, they then advised it would take 3 weeks. They also promised to send a written delivery notification 10 days in advance of the shipment.
Three weeks have now passed, but I have received neither the email notification nor the delivery itself. I wrote to them again and have not received a response. I believe I have been scammed."
UPDATE: They contacted me after the review I wrote here. The delivery has not been made yet, but I received a notification regarding its upcoming delivery. I am waiting
UPDATE: If you are patient enough and file a complaint on Trustpilot, the responsible people will get back to you. It takes a long time. But at least you don't get scammed. The products, on the other hand, are really high quality. The packaging is also successful. In summary, 5 stars for the products, 2 stars for delivery speed, 3 stars for communication.
September 10, 2025
Unprompted review
Reply from MY Furniture/es
Dear Mehmet,
thank you for sharing your feedback. As both our Spanish and UK customer service explained to you, the delivery timeframe of 3–6 business days applies only to UK orders. For continental Spain, delivery for larger or bulky items usually takes up to 4 weeks.
As stated in our Terms and Conditions, deliveries to islands may occasionally require additional time, as this depends on the transport companies’ schedules and is unfortunately beyond our control. We’re sorry for the inconvenience, had you contacted us before placing the order, we would have been happy to provide this information in advance.
We truly appreciate your understanding and patience.
UPDATE:
Dear Mehmet,
thank you for your updated review and for appreciating the quality of our products and packaging — we truly value your kind words.
We would like to clarify, however, that it is absolutely not necessary to post on Trustpilot in order to receive assistance. Our customer service team is always available through the official channels and responds to all requests as quickly as possible, and anyway within a few business hours.
I also spoke again with our Spanish customer service team, and they confirmed that all customer cases are handled following our independent and standardized procedures, ensuring every client receives proper support.
The quality of the table is 10/10…
The quality of the table is 10/10 really happy with the product it’s lovely. Only problem was the waiting time that’s why I gave 4 stars .
ordered on 22 September it was a pre order which ment the item was not coming back in stock until mid Oct. The item did not come back into stock until beginning of Nov I then received my item until 17 December so no way was this a 15 day delay .
September 30, 2024
Reply from MY Furniture/es
Dear Nataly, we are happy that you are satisfied with the quality of the table!
About the waiting time, we would like to mention to our clients that it was a preorder, not an order. When a client purchases an item in a preorder state, he is informed and accepts the fact that the item is not in stock yet, and that there may be some delays, as the restocking depends on many factors, outside of our control. That delay occurred, indeed, it was 15 days, so not a big delay we believe, considering the nature of restocking, a procedure that usually takes months to be completed.
Thank you very much for being our client, our best wishes for 2025!
Great product
Great product, high quality and amazing customer service! Elisabetta was incredibly helpful! Without a doubt a 5⭐️ experience!
July 3, 2024
Reply from MY Furniture/es
Hello Elena y buenas tardes,
Thank you for your feedback and your kind words. We really appreciate you taking the time to leave us a review. We are so pleased to hear that you are satisfied with our Frankfurt sofa. We look forward to serving you again in the future.
I have bought many items from My…
I have bought many items from My Furniture, all are beautiful and good quality. The bonus is, affordable luxury
November 6, 2022
Reply from MY Furniture/es
Dear Bobbi, thank you for your kind words regarding our products. We are very happy that you liked the Bellucci chair. Hope to see you again soon!
Good quality furniture and reasonably…
Good quality furniture and reasonably priced. Great customer service. Deliveries to Spain are a bit longer, because they are based in UK. It’s worth the wait
August 26, 2022
Reply from MY Furniture/es
Dear Bobbi, thank you so much for your time and your kind words regarding our products and services. We are very pleased that you liked the Bellucci chairs. We look forward to seeing you again at our online shop.
Everything is absolutely brilliant, thank you
August 24, 2022
Reply from MY Furniture/es
Dear Viktor hello and thank you for your feedback about the purchase of Antoinette bed and mattress. We are glad that you appreciate our items and services. Thank you and hope to see you again soon!
Mirrored Bedroom Furniture
The products were as shown on the website. Delivery was quick and efficient and the products were well packaged. I had a query on one of the items as there was a mark in the glass . Customer service were quick to respond and advised that it was an area missed during manufacture but it will not get any bigger. I accepted this as we could hide the mark, however asked if I could maybe have a discount from any future purchases as the product was not 100% perfect. I was told that they do not do this which left me feeling a little disappointed. Overall though very happy.
June 14, 2022
Reply from MY Furniture/es
Good afternoon Mrs. Tullet, thank you for the review regarding your purchase of the Lucia bedside tables, the Valeria dressing table and the mirrored stool. We are very happy that you are pleased with our service. We look forward to the next time we are able to serve you again. Have a wonderful day!
Fantastic service!
Fantastic service!
I ordered 10 very high quality dining room chairs and everything concerning both the service and the product was fantastic from start to finish!
Would highly recommend!
May 9, 2022
Reply from MY Furniture/es
Good afternoon Stelios, thank you so much for the review regarding your purchase of the Lasco dining chairs. We are very happy that you are pleased with our quality and service. We look forward to the next time we are able to serve you again. Have a wonderful day!
Item took over 3 months to arrive and…
Item took over 3 months to arrive and then one was badly damaged. Nearly one month since returning the items and still no refund.
October 25, 2021
Reply from MY Furniture/es
Dear Mrs. Sullivan, thank you for your feedback, we apologize for the inconvenience, and we are sorry to hear about your experience.
The articles were not available at the time of your purchase, and we informed you on 16/08 that the estimation of restocking was due at the end of the month. Unfortunately, one of the items was delivered damaged to you, due to transportation reasons.
We are sorry for that, but we can’t guarantee that during transportation nothing will happen, especially with delicate items.
On 11/10 we arranged quickly the collection but again unfortunately there was a problem with transportation as they lost 1 of them. On 29/10 we proceeded with the refund without waiting for the delivery of the item, as we usually do.
We are really sorry. It was a complicated and rare case with various issues which were out of our control (force majeure as explained in our terms & conditions).
All colleagues followed the procedures required for these cases.
Thank you again for your understanding.
A trustworthy store
High quality,my chairs looks amazing vibrant colour just the way I was looking for!
I bought in Scotland and I received in Spain I’m really happy with my choices & I’ll continue buying more furniture in this store simply amazing!
The best customer services ever always willing to serve !
Thank you again Aline
September 18, 2021
Reply from MY Furniture/es
Dear Aline, thank you for commenting about your experience with us, we are delighted to know that you are happy with the Alveare chairs. We can't wait to help you in any future order. Kind regards.
Worst customer service ever
The product was not how it was in the image very bad quality.
After wanting it to return they have very bad customer service which takes days to reply an email and you have to keep sending reminders, then they answer you very short and very rude!
They don’t even have a phone number to contact them in Spain and the UK tells you to email them.
Never will buy from them again
October 16, 2020
Reply from MY Furniture/es
Dear Jessica,
We are sorry to see that you only rated our services with 1 star, while the pick-up and delivery is an external service, and as you have seen we did our best to provide you with the possible information. The refund, after you have changed your mind, was made shortly after the collection and all communication was made with no longer as max 48haurs which we follow as a company policy. We are always by the customer's side and our top priority is to provide the best service to our customers.
Reply from MY Furniture/es
Hello Elena, Thank you for commenting about your experience with us. We are delighted that our hexagonal tiles have found their right spot in your house and that you are happy with them. We can't wait to help you in any future order. Kind regards.
Reply from MY Furniture/es
Dear Mr G A Richards,
Thank you for trusting us and buying our Frankfurt bed for your room. We are very pleased that you are satisfied with our products and the client service and hope to assist you again in the future.
Buen qualidad
las estanterias son de buen qualidad. precio en Eur no coresponde el precio en Libras Serling y sera mas caro. un poco dificil para amontarlas
Shelves I bought are really nice and good quality. Price in Eur does not correspond price in pounds at all as about 150Eur more expensive. Assembling instructions are not clear and took a while to put together.
August 27, 2019
Unprompted review
Very good and very professional
Very good and very professional, fast delivery to Spanish islands and very good packaging. 5 star Post selling service, highly recommended!!!
September 26, 2018
Unprompted review
Have not even received the item I…
Have not even received the item I ordered. No contact or anything
March 15, 2018
Unprompted review
Reply from MY Furniture/es
Dear Mr Matthews,
You placed the order on 4/3. the item has a delivery lead time of 1-2 weeks to Spain.
You called us on 15/3, quoted your tracking number on the phone, if you have had no contact, how did you know the tracking number?
As soon as you called our office, we were back to you within 5 minutes to let you know that the delivery would be made before 20/3 and that we would get back to you with the exact delivery date in a short while.
We have now confirmed that the delivery will be made on 19/3, right on time.
I hope that everything is cleared up for you and that you can re-look at this feedback once the goods have been received and revise.
If any other customers are unsure about delivery details or time frames please contact us straight away on 0800 092 1636, we can resolve things quickly for you.
Exactly what I was looking for
They had exactly what I was looking for and they send it fast.
I'm keeping this webshop in my favourites.
October 23, 2016
Unprompted review
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