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My Furniture UK Reviews 

13,163
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the products are exceptionally well made, beautiful, and look stunning in their living spaces. Buyers are consistently impressed by the quick delivery times and the friendly staff who provide wonderful assistance throughout the entire purchasing journey. However, some customers also noted occasional issues with damaged items arriving and unhelpful aftercare support when seeking professional resolutions for problems. A small group of people experienced frustrating delivery delays, poor communication, and difficulties with faulty furniture parts or loose fittings. Reviewers mentioned that these specific concerns made resolving complaints quite challenging.

What people talk about most

Product

Customers report positive experiences with the product, highlighting that items are stylish, well-made, and... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting swift shipping and items... See more

Quality

Consumers find quality to be positive, highlighting well-made, beautiful furniture and comfortable sofa beds... See more

Service

Reviewers highlight positive aspects of service, frequently describing it as brilliant, fast, and efficient... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were very responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything great from ordering to delivery , chair as described , easy to assemble, very comfortable for my 87 year old mother and fab height for her only being 5 ft 2.5 inches her feet are able to to... See more

Company replied

Rated 5 out of 5 stars

Beautiful furniture with a wide selection. Ordered dining set in walnut with six chairs. Really elegant and stylish. The set looks beautifull. I am delighted with the choice, style and so well mad... See more

Company replied

Rated 5 out of 5 stars

We purchased eight Margonia Dining Chairs in Ink Blue, along with two matching bar stools, approximately five years ago. After five years of daily use, the chairs remain in excellent condition and a... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service! Ordered some dining chairs, changed my mind 2 days before delivery was scheduled, called to change order to different chairs, couldn't be more helpful. Refund in bank fo... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.6

All reviews

(13,163)

367 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chairs arrived in perfect condition

Chairs arrived in perfect condition, on time, we didn't have to assemble anything and, importantly, we love the chairs. The delivery was on time - notified before arrival and the young man concerned lifted the parcels into the hallway for me for me so I could just slide the parcels without lifting them. Excellent service all round
Thank you so much

April 22, 2026
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Reply from My Furniture UK

We’re delighted to hear you love the chairs and that everything arrived in perfect condition and on time. It’s also lovely to know our delivery team could make things a little easier for you. Thank you so much for your kind feedback.

Rated 5 out of 5 stars

Really good quality products at great…

Really good quality products at great price points. Delivery on time and well-informed.
Products beautifully packaged and brought to first floor for you.

April 15, 2026
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Reply from My Furniture UK

We’re delighted to hear you were happy with the quality, value and delivery experience. It’s great to know the products arrived well packaged and that the delivery team could assist you. Thank you for your feedback.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very good quality product.

April 18, 2026
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Reply from My Furniture UK

Thank you for your review. We are pleased to hear that you were happy with the fast delivery and the quality of the product.

Rated 5 out of 5 stars

Speedy fast delivery

April 17, 2026
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Reply from My Furniture UK

Thank you for your review. We are pleased to hear that you were happy with the fast delivery.

Rated 5 out of 5 stars

Super fast next day delivery

Super fast next day delivery, lovely chairs at a good reasonable price.

April 15, 2026
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Reply from My Furniture UK

Thank you for your review. We are delighted to hear that you were pleased with the fast delivery and that you like the chairs. We really appreciate your feedback.

Rated 5 out of 5 stars

Perfect Blend of Style and Function

This lamp is exactly what I was looking for to complete my bedroom decor. The base feels heavy and high-quality, not cheap or flimsy. It gives off a beautiful, warm glow that makes the room feel cozy without being too dim.

April 7, 2026
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Reply from My Furniture UK

Thank you for your lovely review. We are delighted to hear that the Morantz lamp was the perfect addition to your bedroom and that it helped complete your decor. It is great to know you are pleased with the quality of the base and the warm, cosy light it provides. We truly apprciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I hadn’t heard of My Furniture UK so…

I hadn’t heard of My Furniture UK so was reluctant to buy from the website. I took the risk as they had the exact product I was looking for at a fair price. I am very pleased that I risked it as the product and service was excellent. The items were dispatched immediately and communication was clear and regular. When the items arrived they were as described and well packaged. Order to receipt was just over 48 hrs. Very impressed - Thank you.

April 24, 2026
Unprompted review
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Reply from My Furniture UK

Thank you for your thoughtful review. We are delighted that you decided to give as a try and that the product and service met your expectations. It is great to hear that the ordering process, communication and delivery all went smoothly, and that the items arrived exactly as described and well packaged. We truly appreciate your feedback and your trust in My Furniture UK.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, no assembling. Well made substantial chairs and bar stools. Very good price.

April 14, 2026
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Reply from My Furniture UK

Thank you for your review. We are pleased to hear that you were happy with the quick delivery and that the chairs and bar stools are well made and good value for money. We really appreciate your feedbak.

Rated 5 out of 5 stars

I am a returning customer and yet again…

I am a returning customer and yet again am really pleased with my purchase. The chair looks amazing and is very good value. Thank you.

April 13, 2026
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Reply from My Furniture UK

Thank you for your kind review. We are delighted to welcome you back as a returning customer and are pleased to hear that you are happy with your purchase and the value of the chair. We truly appreciate your continued support.

Rated 5 out of 5 stars

professional company

Sofa looks great, speedy delivery & pleasant delivery staff. Overall a smooth transaction throughout, highly recommend!

April 6, 2026
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Reply from My Furniture UK

Thank you for your kind review. We are delighted to hear that you are pleased with the sofa and that the delivery and overall experience went smoothly. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Your showroom is amazing and you had…

Your showroom is amazing and you had got exactly what we was looking for the guy was really helpful keep up the good work

April 11, 2026
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Reply from My Furniture UK

Thank you for your kind review. We are delighted to hear that you found exactly what you were looking for in our showroom and that our team was helpful. We really appreciate your feedback.

Rated 3 out of 5 stars

Placed an order for 7 items, one item not happy with as poorly boxed and damaged and very poor quantity.

Placed an order for 7 items, two swivel arm chairs , lamps , rug and stainless steel framed tall shelving wall .
This is the item we have a problem with.
The two arm chairs very good quality and well made , apart from one of the back rest cushion has a fabric flaw.
When we placed the order , we never heard from the company about delivery dates , so we contacted them and could deliver fairly quickly, so the date was arranged, but 3 days later , only part of the order was delivered, one item could not be found in the warehouse and the other 3 big items, for some reason weren’t collected at the same time ,so we had to wait a further 2 days .
They were delivered today , the two arm chairs very well boxed up and are very good quality, but the stainless steel wall shelf unit the box was in a very bad condition, falling to bits with large holes and had been taped up to hold together.
I watched the two delivery men carrying it in and struggling and the box was being carried on all different sides , even upside down !
After inspection, what a mess inside the polystyrene was broken to bits and the area we opened the box in , looked like we had a snow blizzard.
The condition and finish was not good as described. The two glass shelves and the two marble shelf’s were all fitted to the four shelf’s frame support's and tapped in but I think these should of been wrapped and tapped together and secured at the bottom of the box and not mounted on the shelves, where they have moved and pinch against the frame work and have chipped very badly.
The stainless steel has even taking a bit of a bashing, I think the wall unit has been delivered to someone else's address and they returned it.
I phone My Furniture within 30 minutes and have complained and also sent email with photos ,
They handled my complaint ok and we wait to see the outcome !, I have asked for new marble and glass shelfs , but I don’t think they will be able too as no stock, of these parts. We are about to order an additional arm chair but we will wait to see how “My Furniture” handle our complaint. We will review again after they have come back to us.

April 22, 2026
Unprompted review
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Reply from My Furniture UK

We’re sorry to hear the shelving unit arrived damaged. Unfortunately the packaging appears to have been mishandled during transit by the courier, which is outside our control. As soon as the issue was reported, we arranged a replacement straight away. The new shelves are being dispatched today and you should receive them tomorrow. We appreciate you bringing this to our attention and are glad we could resolve it quickly.

Rated 5 out of 5 stars

Amazing company ...i ordered their…

Amazing company ...i ordered their lovely mirror tiles absolutely stunning, delivery was very quick and also had an option to pay in 3 payments..love this company

April 11, 2026
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Reply from My Furniture UK

We’re delighted to hear you’re pleased with the quality and value of the furniture. We look forward to welcoming you back again.

Rated 5 out of 5 stars

Great company to order from

Great company to order from, their products are second to none. I have bought from My Furniture for years and have never been disappointed with their goods or services.

April 1, 2026
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Reply from My Furniture UK

Thank you for your wonderful review. We truly appreciate your continued support over the years and are delighted to hear that you have always been pleased with our products and service.

Rated 5 out of 5 stars

Got free next day delivery

Got free next day delivery, great chairs at a reasonable price, will definitely use again 😀

April 15, 2026
Unprompted review
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Reply from My Furniture UK

We’re pleased to hear you’re happy with the chairs, the value and the quick delivery. We look forward to welcoming you back again.

Rated 5 out of 5 stars

Delivery

Great customer service and delivery men was great too

March 30, 2026
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Reply from My Furniture UK

We’re pleased to hear you had a positive experience with our customer service team and that the delivery team looked after you as well. Thank you for your feedback.

Rated 5 out of 5 stars

Really good company to work with

Really good company to work with. Quick delievery and on time, the quality of the chairs I bought were excellent, even better than I expected. Really good value, they look far more expensive than they were. In fact the photographs did not do them justice.
The two men that delievered the goods were so helpful and quick. They were really friendly and could not do enough. Highly recomend this company.

March 27, 2026
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Reply from My Furniture UK

We’re delighted to hear you’re pleased with the chairs and that they exceeded your expectations, especially compared to the photographs.
It’s also great to know the delivery was prompt and that our delivery team were helpful and friendly.
Thank you for your kind recommendation, we truly appreciate your feedback.

Rated 1 out of 5 stars

Really poor customer service after my…

Really poor customer service after my chairs arrived damaged . They would not agree to the fabric stains. Poor responses and added stress . Turned an exciting purchase into a nightmare . Do not buy from this site !

March 27, 2026
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Reply from My Furniture UK

We’re sorry to read your review and would like to clarify the situation.

After reviewing the photos provided, we were unfortunately unable to identify the stains mentioned. Nevertheless, as a gesture of goodwill we offered compensation for the concern raised on one chair.
 
When this was declined, we also offered the option to return the full order for a refund, with the items safely packaged for collection as per our standard returns process.

We remain happy to proceed with either of the options offered.

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