My Furniture UK Reviews 

Great product, good price, rapid delivery and helpful customer service. Thank you.

I rated you high because it is easy to shop on ur website, and when I asked my furniture to cancel my order, it straight forward and easy.
I have confidence buying and recommending my furniture to anyone. Also having to have someone to talk with on telephone when I was having little problem online was the best...

My order arrived damaged, but My Furniture, resolved the issue quickly and professionally. They arranged an exchange and collected the damaged item without any hassle. Customer service was excellent — they contacted me by email and phone to make sure everything was sorted. I’m very happy with the service.”

Fantastic company. Furniture so well made. Prompt delivery and well packaged. Always delighted when goods delivered.

First class

The delivery was great and on time. The lamp was packaged so well there wasn’t any chance of it being damaged

Excellent customer service your custom is appreciated!
Great prices!
Amazing range of beautiful furniture and products!
Simple and easy purchasing process!
Majority of items are stocked with a quick delivery
My 1st go to

Recieved dining chairs , leg screws keeps coming off and pin came off the chair. Company told me to use super glue to glue the pin back on and for the leg screws at end , don't pull chairs too much for is fiction against the floor ???
I have a bad shoulder and not able to lift chair out everytime I want need to sit lol
Come collection dates after a good few month , van broke down in morning and I wasn't inform until I message in and inform me will be Thursday?? Took my dayoff for this collection , am not going to take another day for that .
Point is , this company is so appalling , solutions of gluing your chairs , shocking ! They don't even deserve a 1 star in my opinion with this company

I bought this as a Mother’s Day gift for my mum. It arrived on time, was easy to fit, and looks amazing. She’s very happy with it, and so am I.

Lovely chairs , good quality , quick delivery !

Wonderful quality!

Great service. Was so nice to be able to call and speak to an actual person who was able to answer my enquiry quickly and politely. Would recommend

Very quick delivery and bar stools good quality and easy to assemble.

Sturdy, Really good quality.

Was unsure what colour to choose, so requested samples they arrived within a day and then the chair come next day

I’ve ordered from MyFurniture quite a few times before and spent a lot with them, so this isn’t coming from someone just trying to complain for no reason.

The chairs look lovely I’ll give them that. That’s what draws you in. But the moment something goes wrong, it’s honestly been a nightmare.
One of my chairs developed a fault within 2 months. I live alone, no kids, no pets, and I’m barely even home, so there’s no reason this should have happened. They collected it to “repair” it, which was fine. Though dealing with Bart from the beginning has been a nightmare.

But after that, everything just went downhill.
No one told me what the issue actually was or whether it had even been fixed. Then out of nowhere, they tried to deliver it back with less than 30 hour ’ notice because they were “in the area”, their email asked me to respond to confirm. I did not, they attempted delivery. They then apologised (Jaqueline), and sent my chair to another delivery partner whom she said they will arrange delivery with me, it happened again, delivery was booked again with them (this time 24 hour notice) no way to contact them, I contacted MyFurniture again immediately to let them know I’m working and unwilling to accept a signed delivery. And here we go again, delivery was attempted. Begged them on camera to leave it by the door and I’ll handle any consequences, they refused. Then they came back and said I will now be charged delivery fees.

The worst part has been how the complaint was handled. I asked for it to be escalated, but it just kept going back to the same person (?) I was told I’d be contacted by someone more senior, but it didn’t feel like that at all. When I finally got a response from a director, it came within minutes (10 minutes) saying everything was handled correctly which clearly isn’t the case and infact sent me back to the same person I’m complaining about. Excuse me, but what is your policy regarding complaint?!

No one has properly looked into what actually happened.

And to top it off, the chair I paid for is still with them. So I’ve paid for something that I don’t even have in my home anymore.

This whole situation has been stressful and dragged on way longer than it should have.

So yeah the furniture looks nice. But based on my experience, the quality isn’t great and the customer service is even worse.
I’ve now had to take this up with my bank and will be taking it further with trading standards, this is no longer about a chair, your policies from start to finish are a sham! You have no policies in place whatsoever.

Just be aware everything is fine until it’s not. They will make you look like you’re just a difficult customer and hard to deal with. I have not been aggressive or sworn or disrespected any of them which is why I will lay this out openly including the phone calls to either small claims courts or trading standards.

I will continue to pursue this on trust pilot, bank, trading standards until it is properly resolved, because the way this has been handled is not acceptable

Do NOT order unless you are prepared to take a day off work last minute for a delivery or be charged for not accepting that delivery.

Excellent 👍

Great stuff