Green Heart Store Reviews 219

I ordered for a birthday present, but it was so slow that took like three weeks and when I emailed them about the delivery information, the parcel was not trackable they said. I missed the time to give it on the birthday..

I ordered items over 20 days ago. I have contacted the retailer to chase up the items as I am being chased to give feedback but I keep being told to keep waiting for the items to arrive and there might be a delay with the post. I have received several other parcels recently! Never received items and no tracking has been provided.

Didn't receive my items it's been over a month. Dobt risk ordering as an old tracking number is given as its coming from Poland.

Good customer service - I emailed because I hadn’t received my order and got a very quick response with an offer to refund if the package didn’t arrive. It has now arrived and I’m pleased with what I’ve received.

Product arrived on time and nicely packed

Love them, very good quality

I cannot review something I did not receive, I've messaged several times too, to chase up my order, on all the social media messaging platforms and have received no reply either.

The tea flowers are beutiful and completely intact, great experience, I will definitely order again for this site! Thank you!!

Happy with the order.

Product never arrived, poor support.

Absolutely pleased with my teas, will definitely order from here again

Hi,

It's been 30 days since I have ordered and still there is no delivery. You guys have no tracking system. You don't even have the clue, where the package is.

I guess you guys are scamming people. Are you?

Sheryl

They missed a product out of my order, I got a refund luckily. The customer support was very broken language... hard to understand what was trying to be communicated. Apparently the primrose was all out of stock, but id had no message about this until chasing my order up...

The rest was all good, low price, not too sure I would use again though

Great product and packaging. Arrived timely.

Efficient service, great products - will use them again!

You had a blue tea that is pretty hard to find.

Absolute scammer!!! steer away and don't waste your money
I ordered on 1st Nov and paid for express delivery 3-6 working days - now 2 weeks after and nothing arrived and they refusing to re-send or refund blaming the transport company which is a company I never heard of them!!
now I'm left with no goods no replacement and no refund and this guy is saying its not his problem!! just seems like a bogus company as they never pick up the phone too
don't waste time and money with fraudsters
***to you reply below*** the 2 weeks are over already and still no refund nor replacement, don't come here and pretend to be all customer caring!! there's no lies here - you are messing around with this order and you are not doing the honorable thing here..
the choice is yours really I have been emailing nicely but you left me no choice, if I don't get a refund today I will contact trading standards agency as that's blatant thieving
***more updates*** I'm now being harassed by emails from this guy asking me to wait up to one month for an order that I paid for an express delivery?? 3 emails in one day!! i was lucky if i got one reply in a week - thank you trust pilot for exposing these rouge traders

great prices and awesome customer service.

The quality of the herbs was good, and problems with the delivery were sorted out eventually. Seller was communicative and helpful.

I'm very happy with my purchases from this company.
Thank you