My-iClinic Reviews 

365
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

My-iClinic in Whetstone, North London is, quite simply, the best. I went there for a bilateral cataract procedure, and the surgical team's depth of technical expertise, professionalism, care and empat... See more

Rated 5 out of 5 stars

I recently had double eye cataract surgery performed by Mr Bolger. Having been highly myopic from a child, it was evident from my initial consultation that Mr Bolger was extremely knowledgeable and... See more

Company replied

Rated 4 out of 5 stars

Overall a very good service. Receptionists need to be a little more on the ball! Forgot to give me a medical form to fill which then delayed things 15 minutes when they were ready to see me. Everyone... See more

Company replied

Rated 5 out of 5 stars

I chose My-iClinic for my SMILE laser eye surgery as they were local to me. Great service throughout and showed passion and care. Seen quickly at diagnosis and subsequent sessions. Procedure,... See more

Company details

  1. Eye Care Center
  2. LASIK Surgeon
  3. Ophthalmologist
  4. Ophthalmology Clinic
  5. Private Hospital
  6. Surgeon

Information provided by various external sources

Independent eye clinic specialising in Cataract, Glaucoma, SMILE, LASIK, Presbyond, Macula Degeneration and Paediatrics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

365 reviews

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4.7

All reviews

(365)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

The surgeon was excellent.

The surgeon was excellent, the staff very pleasant and knowledgeable. The atmosphere in the clinic was serene and unhurried.As I said to Bola my surgeon she really is a miracle worker, making "the blind to see". I had bilateral cataract surgery, and afterwards I could see without aid which I had not been able to do for 65 years.

December 6, 2022
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Reply from My-iClinic

Dear Mrs. Wilson,

Thank you very much for sharing your positive feedback with us, we are very pleased to hear about your vision after cataract surgery. The team and Ms. Odufuwa-Bolger thank you for your kind words.

Best wishes,

The My-iClinic Team

Rated 5 out of 5 stars

When I was told by my optician that I…

When I was told by my optician that I needed my cataracts removed, I was very nervous about the procedure. But there was no need! My-iClinic did more in-depth tests, explained everything, and I was booked in for the operation. It didn't take long, and the result is amazing!

November 7, 2022
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Reply from My-iClinic

Dear Ms. Wuttke,

Thank you very much for your positive review, we really enjoy hearing about our patients feedback after surgery. The team are very pleased to hear you are enjoying the results after your treatment,

We wish you all the best,

Best wishes,

The My-iClinic Team

Rated 5 out of 5 stars

Fadi was brilliant

Fadi was brilliant, kind and patient.

February 1, 2023
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Reply from My-iClinic

Dear Sir,

Thank you for posting your positive review after your surgery, I will pass your kind works onto your surgeon,

We wish you all the best in the future,

Best wishes,

The My-iClinic Team

Rated 5 out of 5 stars

Upgrade from 4 to 5 stars

So far, the clinical experience has been first class throughout. The down side is the availability of local parking which is probably OK if you are set up for it to start with, but having to contend with sorting out a Parking App., and Payment App., without being able to park in the first place is a "trial".
The only reason I have not given 5 stars is that I do not have my post-operation review for another 9 days.

and moving on

Well here I am three weeks later having had my post-op review. Thankfully it is great news. I can get tested and can get my revised spectacles in about five weeks time.

My previous problems with car parking have been rapidly resolved. The clinic now has a parking arrangement in place, which I used on my review date so it was much easier to park and I was less stressed for my consultation. So now 5 stars.

February 6, 2023
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Reply from My-iClinic

Dear Mr. Jones,

Thank you very much for taking the time to write a kind review, we really enjoy hearing all of our patients positive feedback. Our team would like to thank you for your kind words and we do apologise for the difficulties you had faced with the parking and payment app. I have passed this onto the team for further review to make sure the process is much easier for the future,


Best Wishes,

The My-iClinic Team

Rated 5 out of 5 stars

Perfect place for your eye treatment

My Dad Mr. Babu Thomas had a cataract surgery on his left eye. The doctors and their team were so helpful and explained everything so well. Reception team had a good hospitality and very friendly too. Special thanks to Dr. Bola Odufuwa and receptionist Erida and Soraya.

November 24, 2022
Unprompted review
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Reply from My-iClinic

Dear Sir,

Thank you very much for taking the time to write your positive review, we really appreciate it. We are very pleased to hear that your father has had a welcoming and friendly experience with us for his cataract treatment. I have passed your kind words to the rest of the team,

Best wishes,

The My-iClinic Team

Rated 5 out of 5 stars

I was recommended to Mr Bulger by a friend who had been treated by him.

I was recommended to Mr Bulger by a friend and was very pleased with the entire process for removing cataracts and improving my vision remarkably. It really is a miracle. All of the staff were kind and attentive and with Mr Bulger I felt that I was in very safe hands. Follow up activity was with Ms Odufuwa who was most helpful and attentive

September 22, 2022
Unprompted review
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Reply from My-iClinic

Dear Louise,

Thank you for taking the time to write a lovely review, we really appreciate it. All the team are very happy to hear you are very pleased your journey with us and that you are enjoying your improved vision,

Best wishes,
The My-iClinic Team

Rated 5 out of 5 stars

Brilliant Treatment resulted in…

Brilliant Treatment resulted in Brilliant Vision
After noticing that my distance vision when driving was becoming uncomfortable and driving at night was becoming more and more difficult and new prescription glasses didn’t make much difference I decided to have cataract surgery. A friend recommended I have a consultation at the I-Clinic. Their professional examination was really Impressive and I had my totally painless operation to remove the cataracts (on both eyes) completed within the next four weeks.
My operation was done by Ms Odufuwa-Bolger and the result has been outstanding. My thanks to all at the
My-iClinic.

September 26, 2022
Unprompted review
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Reply from My-iClinic

Dear Mr.Ryan,
Thank you very much for your kind words, we really appreciate it. We are very happy to hear that you are enjoying you vision after cataract surgery and I will pass on your lovely feedback to Dr. Odufuwa-Bolger,
The absolute best for the future,
The My-iClinic Team

Rated 5 out of 5 stars

Thank you Dr Bolger & the team :)

It has been two months since my ReLEx SMILE eye surgery at My-iClinic, and my vision is better than 20/20 (~20/10), with only minor and receding eye dryness. In the past, I was a regular contact lens user with a -4.25 prescription in both eyes.
Dr John Bolger has taken great care in assessing my vision and health, and explaining the surgery. He performed the correcting procedure with great care, and after 15 minutes I walked out of the surgery on my own without any visual aids or help! The next day I was already back at work (software development), gym the following day (weight lifting) and swimming just a week after - if that is not a miracle, I don't know what is!
Thank you Dr Bolger & the team :)

June 29, 2022
Unprompted review
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Reply from My-iClinic

Thank you very much for your positive and kind review! We love to hear our patients feedback and we are very happy to hear you are enjoying your work and lifestyle hobbies with clear natural vision! I will pass your kind words onto Dr. Bolger and the rest of the care team :)

Best wishes,
The My-iClinic Team

Rated 4 out of 5 stars

I am leaving a four star review with…

I am leaving a four star review with some sadness. I received professional and informative care from Mr John Bolger at my Glaucoma appointments pre covid. As discussed at the time planned cataract surgery to follow. Post covid I booked an appointment with Ms Bola Odufuwa as Mr Bolger was unavailable. Ms Odufuwa was also professional, caring and informative. She performed laser treatment for my cloudy, previously operated (elsewhere) cataract. My vision in this eye is no longer cloudy. Thank you. At the time we discussed and I booked cataract surgery for my other eye. In addition touched on my rearranging Glaucoma clinic appointments. My daughter and I were very happy with my treatment and the overall experience was certainly a positive one.

However, I was distressed by a phone call to cancel and rearrange the cataract surgery. My issue, I had booked and paid for my travel and accommodation £500 and it was impossible to change. I was advised to speak to the manager Mr Pauuel who maybe able to help. I naively thought he may be able bring forward the intended new date to enable me to extend my stay in London… When Mr Pauuel returned my call one and a half hours later he was totally disinterested and sounded bored. There was no suggestion of any kind of compromise or empathy for position I now found myself in. In addition, he gave me a completely different reason for the cancellation! I asked him what confidence I may have in rebooking. He made what I can only describe as gutteral noise but made no comment. At which point the situation appeared to be hopeless and there was no point continuing the conversation.

Whilst I would highly recommend both Mr John Bolger and Ms Bola Odyufuwa. Mr Pauuel’s customer care skills I would rate as Zero. If you have to travel any distance to My i-Clinic make sure you have cancellation insurance in place beforehand.

August 15, 2022
Unprompted review
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Reply from My-iClinic

Dear Ms Adams,

Thank you very much for your feedback, nothing is more important to us than hearing how we can improve our patient care. We are very pleased to have resolved any misunderstandings about your surgery date and we are very pleased to have performed your Cataract surgery with our surgeon Ms. Bola Odufuwa-Bolger. We are looking forward to seeing you again in your follow up appointment to check your vision after cataract surgery. I have passed your feedback onto the rest of our team to ensure all communications around bookings are always clear and do not come to any miscommunications.

We look forward to seeing you soon!
Best wishes,
From The My-iClinic Team

Rated 5 out of 5 stars

A wonderful team lead by the most…

A wonderful team lead by the most competent and calm Dr John Bolger. A complete safe pair of hands. Would 100% recommend. Thank you so much.

July 24, 2022
Unprompted review
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Reply from My-iClinic

Dear Barbara,

Thank you very much for this kind review. I have passed your words onto Dr. Bolger and we wish you the very best!

Best Wishes,

The My-iClinic Team

Rated 5 out of 5 stars

Took my Elderly neighbour to my-iclinic…

Took my Elderly neighbour to my-iclinic in North Finchley London N12 and found them very professional / friendly and no crowded waiting room. It was a godsend. Not cheap but you get what you pay for.

June 16, 2022
Unprompted review
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Reply from My-iClinic

Dear Aidan,

Thank you so much for your positive review! We are very pleased you enjoyed the experience of visiting our clinic and that your Neighbour is happy with their treatment. We are always here if you need to visit us again,

We wish you both all the best!
From the My-iClinic Team

Rated 5 out of 5 stars

I was recommended to My-I clinic by my…

I was recommended to My-I clinic by my optician. The staff are all very professional, helpful and reassuring. I had bilateral cataract surgery, done on the same day by Mrs Bola Odufuwa. She was wonderful and the results are truly amazing! The clarity is superb! Highly recommended indeed!

June 5, 2022
Unprompted review
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Reply from My-iClinic

Dear Mr. Harrison,
Thank you very much for your kind review. We are super pleased to hear that you are enjoying your vision after Cataract Surgery!

Best wishes,
The My-iClinic Team

Rated 5 out of 5 stars

Wonderful service with high level…

Wonderful service with high level experts in Childrens Myopia. Only clinic to dispense Atropine to help slow the growth of the eye. Highly recommend

May 5, 2022
Unprompted review
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Reply from My-iClinic

Dear Mr.Fisher,

Thank you very much for your positive review, we appreciate it. We are very pleased to hear you and your family are happy with our atropine treatment,

Best wishes,
The My-iClinic Team

Rated 5 out of 5 stars

DOUBLE CATARACT SURGERY

I had double cataract surgery at the clinic, following a referral by my local optometrist. The assessment examination was thorough and extensive and all the options were outlined in great detail before I made my choice. I was given detailed information about the procedure, including written information.
I was apprehensive about the assertion that the procedure while being conscious would be painless and that I would not 'see' anything - this in fact turned out to be totally accurate. The day after , my vision had a clarity not experienced since the age of 11 when I was first prescribed glasses. I had always considered my vision with contact lenses to be excellent until relatively recently . Now, colours are stunning and I have true HD vision!
The care of surgeon and staff was superb both in terms of expertise and information given before, during and after surgery, and also in terms of sympathy and understanding shown

April 29, 2022
Unprompted review
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Reply from My-iClinic

Dear Ms,

Thank you very much for your positive review, we really appreciate your kind words and we are very happy to hear about your experience! We are very pleased you are enjoying your vision,

Best wishes,
The My-iClinic Team


Rated 5 out of 5 stars

Would highly recommend.

My mum recently had a procedure for both cataracts. Everyone at My-iClinic was extremely helpful and very welcoming. Mum has some mobility issues and great care was taken to ensure mum was comfortable throughout the procedure. We had a follow up last week which went extremely well. Mum's vision has improved considerably. I would highly recommend Dr Bolger and his team. I also had a screening for laser eye surgery which was offered free and Dr Bolger again spent some time discussing the procedure and answering all my questions.

April 20, 2022
Unprompted review
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Reply from My-iClinic

Dear Ms Swaby,

Thank you for your very kind review. We are extremely pleased about your positive experience with us!


Best wishes,
The My-iClinic Team

Rated 5 out of 5 stars

Benenden Insurance-funded procedure

Benenden Insurance-funded procedure. NHS (Moorfields) was going to take 5+ months, whereas My-iClinic did it in only 5 weeks: initial examination 4th March 2022, Operation 24th March 2022, Final examination and discharge 13th April 2022.
Very friendly staff with seemingly happy team atmosphere. Thank you to my surgeon Mr Radwan Almousa for a successful operation - leaving me with crystal clear vision again.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Cataract Surgery at Reasonable Cost

My-iClinic was recommended by my optometrist. Both eyes were done quickly, painlessly and at reasonable cost by a friendly team and one of two expert eye surgeons. The results are fabulous. I think I've had mine done early before the cataracts developed too much, which I recommend. The clarity is stupendous. Don't wait for your vision to get worse.

March 25, 2022
Unprompted review
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Reply from My-iClinic

Dear Mr. Fricker,

Thank you for your kind review, we really appreciate it! We are super pleased about your experience with us and we are very happy you are enjoying your new normal vision,

Best wishes,
The My-iClinic Team

Rated 5 out of 5 stars

Excellent experience. Quality throughout.

Excellent experience (a few years ago now). Quality throughout. I had moderate to bad astigmatism and ended up with normal sight. Legal to drive without glasses. Array of tests beforehand was fascinating

And good coffee too!!

March 22, 2022
Unprompted review
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Reply from My-iClinic

Dear Mr. White,


Thank you very much for your kind review. We are very pleased you are still enjoying the benefits of your treatment,

Best wishes,
The My-iClinic Team

Rated 3 out of 5 stars

Benefits of cataract treatment just did not last long enough enough

I had my cataracts done two or threee years ago. I used the clinic after rave reviews from my wife. no less! Initially I was delighted with my cataract-free vision, but I am sorry to say that the improvement did not last for anything like the time I expected. I went back to the clinic when I started having problems and one eye was treated with a laser — which improved things for a while, but was very expensive. Now I am having worrying problems again, but I am having to rely on the Royal Free's overstretched Ophthalmology Department, because I simply, and literally, cannot afford My-iClinic's fees!

March 20, 2022
Unprompted review

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