My Little Darling Shop 

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Rated 3 out of 5 stars

Found two of the zippers we're working great at first opening. The bed section of the bag looks nothing like the pictures, very misleading advertising. My tracking still says on the way after having b... See more

Rated 1 out of 5 stars

Scammers.......caveat emptor, do not order anything from this site. We had previuosly ordered x2 items both of which they claimed to have been delivered but we suspect they were never sent. In facr I... See more

Rated 1 out of 5 stars

Absolutely terrible! As mentioned by another review, totally misleading website, made the product look like it was great.....it certainly wasn't. Plastic, Chinese nonsense. The website is a... See more

Rated 1 out of 5 stars

Full of promise and zero packaging etc. its not true. Also orders take forever to arrive and then they are wrong. Contact them and they ask for a photo after being sent a photo and description of wron... See more

Company details

  1. Children's Toys Store

Written by the company

Educational toys for all ages. Durable, creative and 100% safe and reliable. Free shipping from £25 within the United Kingdom.


Contact info

Breach of guidelines

All reviews

(334)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nuvella Baby nappy bag with bed.... hmm

Found two of the zippers we're working great at first opening. The bed section of the bag looks nothing like the pictures, very misleading advertising. My tracking still says on the way after having been updated to a new delivery time frame. Quality seems ok so hopefully it last.

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers.......caveat emptor

Scammers.......caveat emptor, do not order anything from this site. We had previuosly ordered x2 items both of which they claimed to have been delivered but we suspect they were never sent. In facr I doubt they even hold any stock whoever "they" are.

August 26, 2026
Unprompted review
Rated 1 out of 5 stars

Full of promise and zero packaging etc

Full of promise and zero packaging etc. its not true. Also orders take forever to arrive and then they are wrong. Contact them and they ask for a photo after being sent a photo and description of wrong order. No money back and no replacement and they wont take a return. As to zero package. Lots of plastic single use bags were used on my wrong order. Chinese cheap stuff and not as advertised on website.

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Photos and description were misleading, didn’t send an item and wouldn’t refund me without photo proof of item delivered? Not sure how I can send photo proof of an item that hasn’t been delivered.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Scam scam scam

Absolutely terrible!

As mentioned by another review, totally misleading website, made the product look like it was great.....it certainly wasn't.
Plastic, Chinese nonsense.
The website is an absolute scam when they ask you if you want a discount also.
Avoid at all cost.

Scam scam scam.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Thieves and very very poor…

Thieves and very very poor product..plus the website is misleadin .. the little darling makeup set smells like chemical. I am very disappointed and weirdly the return button is not available knowing I just received it today.. you thieves you will not steal my hard earned money and go scotfree trust me. You will definitely pay for that. Rus m

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Definitely a scam

Definitely a scam! Bought shoes that arrived in a bag (not a standard shoebox) and looked very bad quality. When I tried to return within the return period, paying tracked international delivery, it was refused on delivery and sent back. The company claimed it was due to customs not being paid, but there was no customs due as it was clearly labelled a returned goods. They won't give a refund unless the items are returned, but there is clearly no way of returning the items, and the quality seems very poor and made in China. Not the eco European company that it appears to be.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Completely misleading website and photos. Gives the impression of being scandi environmentally friendly well made toys. The package arrived from china and I google imaged the box - it’s from Ali Express. Probably my own fault but I bought the vegetable washing table thinking my child would be able to stand at it but it is only 15cm off the ground when built, don’t know how she’s supposed to play with it. Avoid!

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Dungarees

Updates were clear and delivery was prompt, it was a shame that I did not receive the order for my sons birthday party however I did have a backup outfit. The set is also very big for its size so most probably can wear in the winter time. Material is comfortable

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy

well made product, great communication from the team keeping me apprised of my order status. Our little one absolutely loves them!

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

we brought sport set (basketball…

we brought sport set (basketball football) sent the order acknowledgement ,but one hour later they sent a new one saying we order two of the same item plus a £1.99 insurance payment. we did not order the 2nd one ,so we Emailed straight away ,they came back and said it too late they on there way (2hrs after ordering one item)it is one of the worst items we have ever brought
not only is it worth about £5-£10 it will not last a week
they please do not deal with this company from Holland.
complete Con

July 5, 2026
Unprompted review
My Little Darling Shop logo

Reply from My Little Darling Shop

Dear Customer,

We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused.

We regret that there was confusion regarding your order, that your cancellation request could not be processed, and that the product did not meet your expectations in terms of quality.

We would like to investigate what happened with your order and review the concerns you have raised. Please email us your order number, the email address used to place your order, and photos of the product you received so we can thoroughly review your case and work toward an appropriate resolution.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

Do not order

Do not order, terrible quality only part of my order arrived, and they are refusing to refund me

July 6, 2026
Unprompted review
My Little Darling Shop logo

Reply from My Little Darling Shop

Dear Customer,

We are sorry to hear that only part of your order arrived and that you are disappointed with the quality of the product.

We would like to investigate both the missing item and the quality concerns. Please email us your order number, the email address used to place the order, and photos or a short video of the product you received so we can review your case and work toward a suitable resolution.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

Poor Quality and Not worth the money

We ordered a a toddler goal, it took ages to be despatched and delivered. Bearing in mind we paid £35 + delivery the product is cheap and flimsy and won’t last 5 minutes. Not worth £10 let alone £35.

July 9, 2026
Unprompted review
My Little Darling Shop logo

Reply from My Little Darling Shop

Dear Customer,

We are very sorry to hear that the product did not meet your expectations, and we sincerely apologize for your disappointment.

We also regret that your order took longer than expected to be dispatched and delivered.

Typically, delivery takes 10–12 business days. This is an estimated delivery timeframe, and while we cannot predict the exact delivery date, you can rest assured that your order is on its way.

We would like the opportunity to investigate your concerns regarding the product quality. Please email us your order number, the email address used to place your order, and photos of the product so we can review your case and work toward an appropriate resolution.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

Do not buy from this website

Do not buy from this website. I ordered the Master Builder Engineer set, it arrived with pieces missing and no instructions. I have emailed 4 times now and had absolutely no response. Wasted £32 and one very sad grandson. Wish I had read the reviews before buying....avoid at all cost.

June 5, 2026
Unprompted review
My Little Darling Shop logo

Reply from My Little Darling Shop

Dear Customer,

We are very sorry to hear about your experience and sincerely apologize that your order arrived with missing pieces and without the instruction manual. We understand how disappointing this must have been, especially as it was intended for your grandson.

We are also sorry to hear that you have not received a response to your emails. This is not the level of service we aim to provide.

We would like to investigate your case as quickly as possible. Please email us your order number, the email address used to place your order, and photos of the product, the missing parts, and the packaging so we can review the issue and work toward an appropriate resolution.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

Do not buy from this website

Do not buy from this website. I received what appeared to be a used or second-hand item, and when I requested a refund, they expected me to pay out of pocket to return it. The whole experience has been extremely disappointing and unprofessional. I would not recommend purchasing from them.

June 22, 2026
Unprompted review
My Little Darling Shop logo

Reply from My Little Darling Shop

Dear Customer,

We are sorry to hear that you were disappointed with your experience.

We sincerely apologize that the product you received appeared to be used and that the return process did not meet your expectations. This is not the experience we want our customers to have.

We would like to investigate your case thoroughly. Please email us your order number, the email address used to place the order, and photos of the product you received so we can review the situation and work toward an appropriate resolution.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

Avoid

Avoid - Looked great quality and high price on website - looks like it’s from Temu or Shein on arrival. Not good quality and tiny - paid over £30 for a wooden cutting set for role play kitchen as I wanted a good quality one, looks like it will break within a week.

June 29, 2026
Unprompted review
My Little Darling Shop logo

Reply from My Little Darling Shop

Dear Customer,

We are sorry to hear that the product did not meet your expectations.

We sincerely apologize that you were disappointed with the quality and size of the item. As you mentioned Temu and Shein, we would like to clarify that the majority of our products for the European market come from a carefully selected network of trusted suppliers in China, with the flexibility to source from other countries when needed. Every product is tested by us before being offered for sale to help ensure the quality our customers expect.

We would like to investigate your concerns further. Please email us your order number, the email address used to place your order, and photos of the product you received so we can review your case and work toward an appropriate resolution.

Kind regards,
Customer Support Team

Rated 1 out of 5 stars

DO NOT USE THIS COMANY

I so wish I had read these reviews first. The company only displays 4 and 5 star reviews so misrepresents Trustpilot. Bought a construction toy for our grandson because the imagery showed a drill. Order accepted on 10th June and item allegedly dispatched shortly after. Then came the downer. Delivery delayed - no explanation but delivery expected sometime between 21st and 24th (arrived 22nd).
When it arrived the box was damaged and examining the content there was no drill just a screwdriver even though the pictures on the box show a drill. Other small items were also missing.
QR code is in Chinese!
Returns are permitted within 14 days but as we are outside the EU you have to pay the costs.

June 22, 2026
Unprompted review
My Little Darling Shop logo

Reply from My Little Darling Shop

Dear Customer,

We are very sorry to hear about your experience and appreciate you taking the time to share your feedback.

We sincerely apologize that the delivery took longer than expected, that the packaging arrived damaged, and that the product you received was incomplete and did not match your expectations. We also understand your concerns regarding the product imagery and the return process.

We would like to investigate your case thoroughly. Please email us your order number, the email address used to place the order, and photos of the damaged packaging and the product you received so we can review the missing parts and work toward an appropriate resolution.

Kind regards,
Customer Support Team

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