My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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I have placed two orders with this company, and neither has arrived. After the first package went missing, I received a gift card for a second order. This second shipment has now been lost for two mon... See more
Company replied
I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186K reviews
Asks customers to review
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Very easy to order and shipped to UK…
Very easy to order and shipped to UK very quickly. Tracking updates were sent on a regular basis.
April 23, 2026
Good prices.
Good prices.
Excellent communications kept informed of my orders journey.
Delivery by Royal Mail.
April 22, 2026
I always use myorigines for the face…
I always use myorigines for the face wash as they're the best price including postage even despite my items coming from outside of the UK. Delivery was quick despite the distance it had to travel and every time I order, my items arrive in perfect condition. Will use again
April 22, 2026
It’s a lovely product delivered quickly…
It’s a lovely product delivered quickly not your fault of customs held up
April 21, 2026
Would definitely recommend this company…
Would definitely recommend this company great value for money amazing products delivery on point
April 21, 2026
Perfect delivery of a perfect perfume!…
My lovely perfume choice of Mugler Angel Blush was delivered much sooner than expected, which was a very nice surprise. The delivery driver was very understanding about my problems in coming to the door from the 3rd floor straight away when he rang my doorbell - (hair colour I'd just applied to my hair!) And he still spent time to kindly deliver the package. The Mugler Angel Blush 50ml perfectly goes with supplementing my previous 30ml version and is at a reduced price, which is much appreciated. It's still not available in UK shops, so this online order was especially welcome. It's an ideal alltime signature perfume for me in every way. I hope the refill bottles will be available soon! Many thanks!
April 21, 2026
May use AI-assist with repliesRead more
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Reply from MyOrigines
Hello,
Thank you very much for your feedback! 😊
We’re delighted to hear that your product arrived quickly and that you were well informed throughout the delivery process.
Providing a smooth and transparent experience is very important to us, and your satisfaction means a lot.
We look forward to welcoming you again soon on MyOrigines!
If you need anything, our customer service is available at info@my-origines.com
or at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Kind regards,
The MyOrigines Team
Usually a good company to deal with but…
Usually a good company to deal with but last week when trying to order a bottle of EDP I had to try 5 times via their app and my banking app to pay. Each time it said on the MO site that the payment had failed until finally one went through. Then got emails later telling me 3 of the attempts had gone through so I was charged three times for three of the same item. Called them and was told I had to email them instead. Did so. No response. Contacted my bank. They gave me instructions for MO to follow to cancel payments. MO didn’t and instead ignored all attempts at refunds taking the monies from my account. Then got an email 4 days later to say my order would be delayed but had been dispatched. Now Thursday and tracking still says item still to be picked up by courier. I have ordered lots of perfume from this site. (Have never received a bonus sample or any kind of loyalty reward, seems to be because I’m UK based?). I know delivery will take around 10 days but now it seems that will be much longer. My BANK eventually refunded the two overpayments after I opened a two part dispute.
If you live in the UK be prepared to wait. Don’t expect any bonus samplers. Loyalty rewards otherwise items are genuine and can be good value most of the time.
April 24, 2026
Unprompted review
Reply from MyOrigines
Bonjour,
Nous sommes sincèrement désolés d’apprendre les difficultés rencontrées lors de votre commande, notamment concernant les multiples tentatives de paiement et les débits effectués. Nous comprenons parfaitement votre frustration face à cette situation.
Afin de pouvoir vérifier votre dossier en détail et vous apporter une réponse claire et adaptée, pourriez-vous s’il vous plaît nous communiquer votre numéro de commande ? Cela nous permettra d’identifier précisément les transactions concernées et de faire le point avec nos équipes techniques et comptables.
Nous regrettons également le manque de réponse perçu de notre service client et vous présentons nos excuses pour ce désagrément. Votre retour est précieux et nous aide à améliorer la qualité de notre service, notamment pour nos clients à l’international.
Notre équipe reste à votre disposition pour vous accompagner à info@my-origines.com
ou au 02 00 97 00 15 (du lundi au samedi, de 8h à 18h).
Dans l’attente de votre retour,
L’équipe MyOrigines
I understand prices go up but as I can…
I understand prices go up but as I can only get the original Armani aftershave at a good price from origins it’s gone up by £15 . Not good.
April 20, 2026
Reply from MyOrigines
Hello,
Thank you for your feedback and for your loyalty to MyOrigines. We completely understand your concern regarding the price increase of your usual Armani aftershave.
Our prices can fluctuate depending on several factors, including purchase prices from brands and stock availability. We always strive to offer the most competitive prices possible throughout the year, but unfortunately, some variations can occur.
We appreciate your understanding and remain at your disposal if you need any further information. You can also contact our customer service with your order details, or use our virtual assistant available on our website for quick help.
You can contact us at:
info@my-origines.com
— 02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
Thank you again for your trust, and we hope to continue meeting your expectations.
Kind regards,
The MyOrigines Team
good communication & quick delivery
April 21, 2026
I am disappointed and frustrated with…
I am disappointed and frustrated with this website. I made a purchase, the money was taken from my account immediately, and since then - nothing. No confirmation, no update, no product, absolutely no communication.
I have sent multiple emails trying to resolve the issue, and not a single one has been answered. It feels like I’ve been completely ignored after they took my money. Their website chat was equally useless - no real help, no answers, just a waste of time.
This experience has left me feeling upset, disappointed, and frankly quite angry. I trusted this service, and it turned out to be a huge mistake. I would strongly advise others to be extremely cautious before making any purchase here.
April 25, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are truly sorry to read about your situation and fully understand your frustration regarding the lack of communication and updates following your order.
We would like to inform you that our website recently experienced a technical issue, which unfortunately impacted the processing and communication of some orders. Please rest assured that your case has been taken into account, and our customer service team will be contacting you within the next few hours to provide you with a clear update and a suitable resolution.
We sincerely apologize for the inconvenience caused and for the concern this situation may have generated. This does not reflect the level of service we strive to provide.
If needed, you may also contact our customer service with your order number. Our team remains at your disposal, and you can also use our virtual assistant available on our website for quick assistance.
You can contact us at:
info@my-origines.com
— 02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
Thank you for your patience and understanding.
Kind regards,
The MyOrigines Team
Money Taken, Order Missing, Appalling Service
I placed an order with Origines for Skinceuticals Lipid Restore cream (£125), but the order has not actually been processed—despite the money being taken from my bank account.
When I contacted customer service, I spoke to a very rude representative who offered no apology or assistance and ultimately hung up on me. I explained that my order appears online as “being prepared,” but I never received a confirmation email and it does not seem to have been properly placed. Despite this, I was told it was my responsibility to dispute the charge with my bank.
The representative was unwilling or unable to investigate the issue, process a refund, or arrange for the product to be sent. Instead, she interrupted my questions and ended the call.
I am now having to work with HSBC to dispute the payment, with no guarantee of recovering my money. Based on this experience, I would strongly advise others to avoid this company. I’m not even sure if it is legit, but it has currently stolen £125 from me.
April 22, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for taking the time to share your experience. We are truly sorry to read about your situation and fully understand your frustration regarding the lack of communication and updates following your order.
We would like to inform you that our website recently experienced a technical issue, which unfortunately impacted the processing and communication of some orders. Please rest assured that your case has been taken into account, and our customer service team will be contacting you within the next few hours to provide you with a clear update and a suitable resolution.
We sincerely apologize for the inconvenience caused and for the concern this situation may have generated. This does not reflect the level of service we strive to provide.
If needed, you may also contact our customer service with your order number. Our team remains at your disposal, and you can also use our virtual assistant available on our website for quick assistance.
You can contact us at:
info@my-origines.com
— 02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
Thank you for your patience and understanding.
Kind regards,
The MyOrigines Team
Great product at competitive price and…
Great product at competitive price and quick delivery
April 20, 2026
Exelent !!!
April 20, 2026
It's a very good product for which I'm…
It's a very good product for which I'm enjoying very much
April 20, 2026
Easy to order
Easy to order, great price and kept upto date with delivery times.
Very happy 😊.
April 19, 2026
My origines wrote part of the label…
My origines wrote part of the label addressed to the UK in French and the post office returned the package as undeliverable. Despite reaching out and explaining the situation, they still charged me a return fee, though it was completely their mistake. Will not repurchase or recommend.
April 19, 2026
Reply from MyOrigines
Hello,
Thank you for sharing your experience. We are truly sorry for the situation you encountered and fully understand your frustration, especially given that the issue originated from an error on our side.
After reviewing your case, we confirm that the entire amount of your order has now been fully refunded. We sincerely apologize for this incident, as well as for any inconvenience caused by the return process and associated fees. This is clearly not the experience we aim to provide.
To ensure your case is fully followed up and if you require any additional clarification, we invite you to contact our customer service team, providing your order number. Our team remains at your disposal and you can also use our virtual assistant available on our website for quick assistance.
You can contact us at:
info@my-origines.com
— 02 00 97 00 15 (Monday to Saturday, 8am to 6pm)
We appreciate your patience and sincerely hope to restore your confidence.
Kind regards,
The MyOrigines Team
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