My order came within a week of purchase. It arrived in a sturdy cardboard box and beautifully and securely wrapped in tissue paper . Each item of body cream wss securely fastened closed with its own c... See more
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I have placed two orders with this company, and neither has arrived. After the first package went missing, I received a gift card for a second order. This second shipment has now been lost for two mon... See more
Company replied
I love MyOrigines. I always receive products from them in good time and get excellent value for money. I find high end items with great discounts, then the product arrives in beautifully elegant packa... See more
Goods were received with the quality expected, including safe wrapping. Cost was fair. Delay in delivery from abroad was communicated, reason being outlined (Borders). Progress was easy to track onli... See more
Company details
About MyOrigines
Written by the company
MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
Parfum, soin, maquillage, capillaire.
Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.
MyOrigines
Written by the company
- Notre service client à votre écoute 💌
- Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
- Notre engagement
- Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.
Livraison offerte dès 49€
Paiement sécurisé
Contact info
4.5
Excellent
186K reviews
Asks customers to review
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Easy transaction
Easy transaction, good delivery time, very happy with my purchase. Five star
⭐⭐️⭐️⭐️⭐️🤩
April 27, 2026
May use AI-assist with repliesRead more
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Fake Perfumes bought!
The perfume I bought was fake (black opium by Yves Saint Laurent). Please ensure you can scan the barcode to check authenticity whenever you buy any perfume from MyOrigines. Most of their perfumes are fake as they get their supplies from dealers, and return procedure is not guaranteed. I have said my goodbye to MyOrigines.
April 26, 2026
Reply from MyOrigines
Hello,
We’re sorry to read your comment and fully understand your concerns regarding the perfume you received.
We would like to reassure you that all perfumes sold by MyOrigines are 100% authentic, purchased directly from official brands and authorized distributors. We do not sell counterfeit products under any circumstances. Differences in scent, longevity, packaging details, or barcode recognition may sometimes occur due to batch variations, reformulations by the brand, or updates in packaging.
Please note that our team has already contacted you by e-mail in order to review your case carefully and provide you with the necessary assistance. We invite you to check your inbox (and spam folder, just in case our message was filtered).
We sincerely regret your disappointment and remain available to assist you further at info@my-origines.com
or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
Kind regards,
The MyOrigines Team
Ik bestel elke maand en ben tevreden
Ik heb al 5 keer hetzelfde product besteld. I love it!
April 27, 2026
Excellent and Timely Service
The goods arrived within the time period quoted and in perfect condition.
The price I paid was much lower than I normally pay for Ermés Terre, Eau de Toilette.
Thus, I am content and am happy to recommend your company and the service you provide.
Glenn Elder.
April 27, 2026
I keep getting email updates saying my…
I keep getting email updates saying my order is on its way and given a date. Then I receive an email that says my order may be held in customs and the date is pushed back more. The date has been pushed back three times now. I’m seeing that this is a common issue and I’m wondering if all these glowing reviews are even genuine.
May 5, 2026
Unprompted review
Reply from MyOrigines
Hello,
We’re truly sorry to hear about the repeated delays and completely understand your frustration regarding the changing delivery dates and customs notifications.
In order for us to investigate your situation properly and provide you with a clear update, could you please send us your order number? This will allow our team to check the status of your parcel directly with the carrier and customs services.
We also want to reassure you that customer reviews published about MyOrigines are genuine and reflect real customer experiences. Unfortunately, customs delays can occasionally occur for international shipments and are sometimes beyond our direct control.
Our customer service remains available at info@my-origines.com
or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
We sincerely apologize for the inconvenience and thank you for your patience.
Kind regards,
The MyOrigines Team
Still waiting after 8 days so not too impressed at the moment
I was so pleased when I saw they had one of my favourite perfumes in at a really good price but what I didn’t realise was how long I would have to wait for delivery. The website states “Fast Uk Delivery”, but I’m on day 8 of waiting and have only just been told it’s cleared customs. Really hoping that it’s not a scam and my parcel does arrive, but not holding out too much hope at the moment.
ADDITIONAL INFORMATION
I’ve increased my stars because my item arrived today, it’s definitely not a scam and I’m extremely happy with it and the cost was very reasonable. Just wish it had arrived sooner.
April 23, 2026
Unprompted review
Reply from MyOrigines
Hello,
Thank you for your feedback, and we’re truly sorry to hear about the delay in your delivery. We completely understand your concern, especially when you were expecting a faster service.
International deliveries, particularly to the UK, may sometimes take longer due to customs clearance, which is unfortunately beyond our direct control. That said, we have escalated this issue to our carrier to better understand the delay and help improve delivery times moving forward.
Please rest assured that your order is on its way, and we sincerely hope it will reach you very soon.
If you need any further assistance, our customer service team is available at info@my-origines.com
or by phone at 02 00 97 00 15 (Monday to Saturday, 8am to 6pm).
We sincerely apologize for the inconvenience and thank you for your patience.
Kind regards,
The MyOrigines Team
Seamless order and delivery with…
Seamless order and delivery with regular updates. I'll definitely use the company again.
April 24, 2026
I'm so happy with this company how at…
I'm so happy with this company how at ease I felt and the choices you have with absolutely amazing prices also they let me know that my product would be a little late but in actual fact it was on time.i will be using again. Thanks for everything !!
April 26, 2026
Excellent service 👏 fast delivery will…
Excellent service 👏 fast delivery will purchase again *****
April 24, 2026
Our second purchase from MyOrigines
Our second purchase from MyOrigines, and just like the first it went very smoothly.
Good price and easy to order will use again.
April 26, 2026
Brilliant company
Excellent service,fast delivery. Great selection of good quality products available at reasonable prices, will definitely order from this company again 😀
April 24, 2026
It didn't stay on five minutes.
It didn't stay on five minutes.
Darker than implied
Beautiful case
I Will give it away
Expensive mistake
April 24, 2026
Reply from MyOrigines
Bonjour,
Nous sommes désolés d’apprendre votre déception concernant le produit reçu et comprenons parfaitement votre ressenti face à cette expérience.
Sachez que notre équipe est revenue vers vous par e-mail afin de vous apporter toutes les précisions nécessaires et de vous proposer une solution adaptée. Nous vous invitons à consulter votre boîte de réception (ainsi que vos courriers indésirables, au cas où notre message s’y serait glissé).
Nous vous présentons toutes nos excuses pour ce désagrément et restons à votre disposition pour toute question complémentaire à info@my-origines.com
ou au 09 69 32 13 10 (du lundi au samedi, de 8h à 18h).
Avec toutes nos excuses pour cette expérience,
L’équipe MyOrigines
Lots of items at great prices
They have a variety of products at excellent prices, fast delivery, always on time, packed well and very reliable.
April 15, 2026
Faulty Skinceuticals
I’ve received a faulty bottle of Skinceuticals advanced RGN from this company.
I’ve used the product many times before so am familiar with the pump bottle. Myorigines delayed reply gave me a deadline of 5 days to submit evidence of the fault and barcode. The fact that I’m being questioned to prove my purchase is authentic is a red flag at this point. What would the point of going to this trouble be if my issue was not genuine?
I have submitted the requested videos and proof of batch code.
The only reason I’ve purchased from MyOrigines was that my regular seller was out of stock. I will not buy from MO again based on this experience.
I will update this review as a resolution is reached.
*in reply to MO response May 4th - I have provided you with the relevant information as outlined in my original review. You have asked me to return the product and advised you will send me a gift voucher. This is in violation of my consumer rights. I have requested a full refund and await your response.
April 28, 2026
Unprompted review
Reply from MyOrigines
Bonjour,
Nous sommes désolés d’apprendre votre expérience et comprenons parfaitement votre frustration concernant le flacon reçu ainsi que les démarches demandées.
Afin de pouvoir vérifier votre dossier en détail avec notre service qualité et vous apporter une solution adaptée dans les plus brefs délais, pourriez-vous s’il vous plaît nous communiquer votre numéro de commande ? Cela nous permettra d’accéder à l’ensemble des éléments déjà transmis et de faire avancer votre dossier rapidement.
Nous tenons à vous assurer que les vérifications demandées (photos, vidéos, code-barres) font partie de nos procédures standard afin de traiter efficacement les anomalies produits et garantir une solution juste pour chaque client.
Notre objectif est de résoudre votre situation au plus vite et de vous apporter entière satisfaction. Vous pouvez également nous contacter à info@my-origines.com
ou au 09 69 32 13 10 (du lundi au samedi, de 8h à 18h).
Dans l’attente de votre retour,
L’équipe MyOrigines
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