My Trip Online Reviews 

17,507
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 3,120 reviews, reviewers had a great experience with this company. Customers generally found the user experience to be smooth, easy, and efficient. Many appreciated the fast service and helpfulness, describing the process as practical and simple. People often highlighted the reliability and speed of the service, making it easy to find what they needed. However, some customers encountered issues with unexpected charges and recurring fees for services. Many reported being charged significant amounts for services like online check-in, which are often free elsewhere, or for subscriptions they did not intend to purchase. Additionally, some found the process confusing or prolonged, particularly when surveys interrupted the flow or delayed access to essential documents like boarding passes.

What people talk about most

User experience

Reviewers generally express satisfaction with the user experience, often describing it as good, perfect, and... See more

Service

People report ambiguous experiences with service, with some customers praising fast check-in, reliable... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and unexpected... See more

Website

Consumers find the website to be ambiguous, with many reporting being redirected to it through other apps or... See more

Price

Reviewers highlight negative aspects of price, with many reporting unexpected charges and hidden fees, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more

Company replied

Rated 4 out of 5 stars

Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it

Company replied

Rated 4 out of 5 stars

Realy difficult to found the referenc code which is aboloutly needed to the chaeck in

Company replied

Rated 4 out of 5 stars

We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(17,507)

2,770 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not give them your bank details

Bought q plane ticked from ryanair and this shady company appeared in my emails asking me to do the check in thing with them. Later after I checked with Ryanair, I've been informed that they are not affiliated with this shady company, so I got charged almost 5 euros for nothing. After two days they have tried to use my saved bank details to charge me 79€ . Later Wen I checked they have a "subscription" or whatever they may call it package at the price of 79€. I never tried to to do any subscription or to buy anything from them. Be carefull with these shady filthy people.

March 2, 2026
Unprompted review
My Trip Online logo

Reply from My Trip Online

Dear Nick,

Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.

If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered full name and email address to assist you further.

We look forward to hearing from you.

Best regards,
Charles

Rated 5 out of 5 stars

good

great, good

March 21, 2026
My Trip Online logo

Reply from My Trip Online

Dear Alan,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars
My Trip Online logo

Reply from My Trip Online

Dear Adam Lauko,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Its been great

March 21, 2026
My Trip Online logo

Reply from My Trip Online

Dear Vitalii Parkhomenko,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 4 out of 5 stars

Ongoing Review ...

Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, which will follow my airport check-in experience, is submitted.

March 21, 2026
My Trip Online logo

Reply from My Trip Online

Dear Mark,

Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.

Best regards,
Charles

Rated 5 out of 5 stars

Very good!!

Very good!!

March 20, 2026
My Trip Online logo

Reply from My Trip Online

Dear Amira Varga,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Good

Very good experience

March 18, 2026
My Trip Online logo

Reply from My Trip Online

Dear Milena Troszczynska,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

All the best

All the best. Everything is alright

March 20, 2026
My Trip Online logo

Reply from My Trip Online

Dear Nemanja Filipovic,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 1 out of 5 stars

terrible website

terrible website

March 20, 2026
My Trip Online logo

Reply from My Trip Online

Dear Valentina Ribakova,

Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.

Best regards,
Charles

Rated 5 out of 5 stars
My Trip Online logo

Reply from My Trip Online

Dear Juvy,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

It was easy and quick

It was easy and quicl

March 20, 2026
My Trip Online logo

Reply from My Trip Online

Dear Kostas Tepelenis,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Nice

Nice. I’ll always trip with you

March 20, 2026
My Trip Online logo

Reply from My Trip Online

Dear Sérgio Augusto de Lima Mendes,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Marcel

Gut company

March 20, 2026
My Trip Online logo

Reply from My Trip Online

Dear Ion marcel Ghita,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 4 out of 5 stars

very good

great experience

March 18, 2026
My Trip Online logo

Reply from My Trip Online

Dear Syed Haris Nasim,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 1 out of 5 stars
My Trip Online logo

Reply from My Trip Online

Dear kk,

We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with, please do let us know.

Best regards,
Charles

Rated 5 out of 5 stars

Wonderful

Very easy to find good prices for good flights.

March 19, 2026
My Trip Online logo

Reply from My Trip Online

Dear ΧΡΗΣΤΟΣ ΔΗΜΟΠΟΥΛΟΣ,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 1 out of 5 stars

I was not expecting to pay

I was not expecting to pay

March 19, 2026
My Trip Online logo

Reply from My Trip Online

Dear Ceesay,

We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with, please do let us know.

Best regards,
Charles

Rated 5 out of 5 stars

It was great

It was great

March 19, 2026
My Trip Online logo

Reply from My Trip Online

Dear Andrew Baca,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

I wish you all the best.

I flew last year so it was the best flight I have never seen.

September 25, 2025
My Trip Online logo

Reply from My Trip Online

Dear Abdirizak Abdi,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 1 out of 5 stars

Too complicated

March 18, 2026
My Trip Online logo

Reply from My Trip Online

Dear Alar Kulm,

We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with, please do let us know.

Best regards,
Charles

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